FAQs
You can make purchases using your Direct Express® card, free of charge, anywhere Debit MasterCard® is accepted.
What banks are associated with Direct Express? ›
The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trademarks of MasterCard International Incorporated.
Where can I get all my money off my Direct Express card? ›
You can withdraw your money at an ATM machine, by obtaining cash-back at a retail location, or by visiting any bank or credit union that displays the MasterCard® acceptance mark and get cash from a teller. Please note that fees may apply depending upon how you use your card.
Can I use my Direct Express card at the gas pump? ›
You can use the Direct Express Social Security debit card for most purchases, providing the retailer accepts MasterCard debit payments. However, if you need to purchase gas, you can't pay at the pump and must pay inside the gas station.
Can I use my Direct Express card at Walmart? ›
Insert or scan your card, enter your PIN and present a photo ID. This is an optional service with an 85-cent-per-transaction fee (no additional Walmart fees apply).
Why does my direct express card keep getting declined? ›
A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance.
How to transfer money from direct express to cash app? ›
Use the Direct Express Mobile App: Log into the Direct Express app and navigate to the transfer section. Transfer Funds to Bank Account: Enter your bank account details and initiate the transfer. Link Bank Account to Cash App: Once the funds are available in your bank account, open Cash App and link your bank account.
How do I get emergency cash from Direct Express? ›
How to Access Your Cash With MoneyGram
- Ask for the reference number associated with your transfer.
- Gather your reference number and personal identification for easy access at the station.
- Go to your local MoneyGram venue.
- Complete the receiver form.
- Hand it to the MoneyGram agent.
- Receive your cash.
How often does SSI monitor your bank account? ›
They may also look at your bank accounts during SSI redeterminations, which usually happen every 1 to 6 years. To help you better understand this topic, here's what you need to know about the SSA's bank monitoring process.
Is the Direct Express card considered a bank account? ›
The Direct Express® card is a debit card you can use to access your benefits and you don't need a bank account. With the Direct Express® card program, your federal benefit payment directly deposits into your card account. Your monthly benefits will be available on your payment day—on time, every time.
What time will my SSI direct deposit clear? The funds will be available to you no later than 9:00 AM on the payment date. SSI is paid on the 1st of the month unless the 1st is on a weekend or federal holiday. If the 1st is on a weekend or federal holiday it is paid on the last business day prior to the 1st.
How much money can I pull off my Direct Express card in one day? ›
Direct Express® does not impose a daily limit for ATM withdrawals. However, many ATM owners do set limits and you may withdraw up to the maximum amount allowed by the ATM owner. ATM owner's daily ATM withdrawal limits typically range from $200 to $1,000.
Can I transfer money from my direct express card to another debit card? ›
To transfer money from your Direct Express card to a bank, call the Direct Express card toll free customer service department number on the back of your card. You can also transfer money from Direct Express to a bank online by going here. A fee of $1.5 will be deducted from your account for each transfer.
Can you leave money on your direct express card? ›
No, you do not have to spend all the money on your Direct Express card before your next payment comes in.
Where can I use my Direct Express card with no ATM fees? ›
In-Network ATM withdrawals – refers to the Direct Express® card surcharge-free ATM network, which offers surcharge- free ATM access at approximately 80,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, Mastercard® ATM Alliance, and MoneyPass.
Why is my direct express card being declined? ›
A Transaction may not be processed if: (a) the amount of the Transaction exceeds your available balance, (b) the Card has been reported lost or stolen, (c) we are uncertain whether you have authorized the Transaction, or (d) there is a dispute involving your available balance.
Can you use Direct Express as a credit card? ›
There are no Direct Express® fees for using either credit or debit when you pay with your Direct Express® card. When you need cash back, use PIN by selecting “debit” at the checkout. For everything else, use signature by selecting “credit” at the checkout.