Direct Deposit Payments Made in Error (2024)

A paying agency may determine that a direct deposit payment was made in error and requires corrective action. There are different procedures and timelines for correcting erroneous direct deposit payments based on the payment type, which may require a reversal or reclamation request.

In some cases, a payment may be canceled in the accounting system that issued it before it is transmitted to the automated clearing house (ACH) network. Once a payment is transmitted to the ACH network, a reversal or reclamation request may be submitted to attempt retrieval of the funds.

There are different procedures for vendor/travel reversals and payroll/annuity reversals. If the annuitant is deceased, submit a reclamation request to recoup retirement payments. A direct deposit payment may be returned automatically by the payee’s receiving depository financial institution (RDFI) if the payment cannot be posted because the account is closed, the payee is deceased, or other reasons. See Returned Money Items.

Agency Direct Deposit Contacts

Agencies must provide Payment Services with the following direct deposit contacts to ensure prompt communication for questions or issues regarding reversal or reclamation requests to ensure ACH timelines are met:

  • Direct deposit bills contact(s) for vendor and travel payments.
  • Direct deposit payroll contact(s) for payroll payments.
  • Direct deposit annuity payroll contact(s) for annuity payments.

Submit the Contact List Update Form to update your agency’s direct deposit coordinators’ contact information. The Comptroller’s office recommends:

  • Each agency set up a group email account (such as [email protected]) to ensure the agency receives prompt direct deposit notifications even when someone is out of the office.
  • Each direct deposit contact set an out-of-office message with backup(s) contact information that alerts Payment Services to resend notifications to the backup(s).
Direct Deposit Payments Made in Error (2024)

FAQs

Direct Deposit Payments Made in Error? ›

Reversal Requests. A reversal request may be made by the paying agency for an erroneous direct deposit payment that has been transmitted to the automated clearing house (ACH) network. A reversal is an attempt to retrieve the funds; it is not a guarantee the funds will be recovered.

What do I do if my direct deposit went to wrong account? ›

Contact the Financial Institution: Immediately reach out to the financial institution where the incorrect account or routing number was directed. Provide them with the correct information to see if they can correct the error and ensure that your refund is deposited into the correct account.

What happens if an error is made in the payment of your direct debit? ›

In the rare event that an error is made in the payment of your Direct Debit, contact your bank or building society straightaway. It's the bank that is responsible for refunding you in the event of a mistake, even if the original error was made by the organisation collecting the payment.

Is it possible to reverse a direct deposit? ›

Generally, a worker's bank account has up to five days to reverse the transaction once they receive your notice. However, keep in mind that in most cases, you also have five days to request the reversal from the moment the direct deposit is sent.

Can I reverse a payment made in error? ›

Reversals are not guaranteed and are attempted on a best effort basis. Authority must be obtained from the recipient before a reversal can be attempted. A Reversal attempt is charged per transaction and is non-refundable. Reversals can only be attempted within 30 calendar days from the date that the payment was made.

Can direct deposit be messed up? ›

Setting up direct deposit is usually a simple process, but it's not immune to human errors. It's important to avoid potential pitfalls that can delay your payment. Most of the time, you can sidestep any snafus by double-checking all your account numbers and using one of the best checking accounts to receive your funds.

What happens if a bank makes a mistake deposit? ›

If the bank deposited money to your account in error, it doesn't need your permission to remove those funds and deposit them into the correct account. The bank may also correct the error by exercising an offset, which allows a bank to charge the account for a debt owed to the bank.

How do I recover a payment made in error? ›

If your bank can't get your money back, you can make a request in writing to obtain the details of the person you accidentally made the payment to. Once you have the recipient's details, you can contact them directly and ask them to return your money. If they continue to refuse, you can take legal action against them.

Can you keep money paid into your bank account in error? ›

You should report the error to your bank as soon as you notice it. That way, the mistake can be corrected as quickly as possible. If you notice a bank error in your favor, you should report it to your bank as soon as possible. You cannot keep money that was mistakenly deposited into your account; it must be returned.

Can a direct debit payment be reversed? ›

If you notice an error on the same day a payment was made, you can call your bank and reverse the payment immediately. However, if you notice it at any point afterwards, your bank will need to make an 'indemnity claim' to the collecting organisation on your behalf.

How many days does an employer have to reverse a direct deposit? ›

The ACH (Automated Clearing House) system offers a brief window in which you can reverse a direct deposit. The reversal must meet two conditions: Timing: A reversal has to be initiated within five banking days after the settlement date of the original transaction.

How long does it take for a direct deposit to bounce back? ›

An ACH Return means that the Direct Deposit/ACH Credit to an employee's bank account was not successful, and the amount of that transaction is being returned to your company bank account. ACH Returns are typically received within 2 business days of the payroll/payment date.

How long does a bank have to reverse a payment? ›

First, the reversal must be sent to the bank within 24 hours of noticing the error and no later than 5 banking days after settlement. Then the payment originator must also reach out to the payment recipient to inform them a reversal is in progress.

What to do if I made a wrong payment? ›

  1. You must immediately contact your bank's customer service if the details seem incorrect.
  2. Your bank can help by providing the contact details of the unintended beneficiary.
  3. Follow up by requesting a transaction reversal and asking the unintended recipient to return the funds to you.
Dec 22, 2023

How do I recover incorrect deposited money? ›

It is not possible to get the money back without the consent of the wrong beneficiary. The process is a little tough, but he/she has to accept that there was a wrong transaction made to his/her account. Then, you need to contact your bank and communicate the matter in detail.

How long does it take for an incorrect payment to be returned? ›

Once you notify your bank or credit union about an unauthorized transaction (that is, a charge or withdrawal you didn't make or allow), it generally has ten business days to investigate the issue. The bank or credit union must correct an error within one business day after determining that an error has occurred.

How do I get my money back from wrongly deposited? ›

Seek Assistance from Your Bank: Contact your bank and inform them about the wrong transaction. Provide them with all the necessary details and documentation. They can help initiate the chargeback process to recover the transferred funds.

What do I do if I deposit money into the wrong account? ›

Have the bank fix the problem. The simplest solution is to call your bank and have them move the money back to the proper account.

What happens if I put the right routing number but wrong account number? ›

If you made a mistake with your routing or account number, the bank may catch the problem and reject the transaction. But in some cases the bank may miss it, and the money can be deposited into the wrong account. If that happens, contact your financial institution to try to fix the problem.

What happens if a direct deposit gets sent to a closed account? ›

If your account has been closed, the financial institution will return the direct deposit and a refund check will be mailed to you within 6 weeks of receipt of the returned direct deposit attempt.

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