IMPORTANT INFORMATION ABOUT YOUR DINERS CLUB© PERSONAL ACCOUNT
As of 31January2024, Diners Club will no longer offer Diners Club© Personal Cards in this market. Your account will automatically close on 30July2024, unless closed earlier at your request.
Below, you will find a list of Frequently Asked Questions that will address how this will impact your Diners Club membership.
- FAQs
General Information 
Your Diners Club Rewards Program
Your account features and benefits
Paying my Account
How do I continue to remake payments on my account?
You can continue paying your account as you normally would. Please refer to your monthly statement for full details on how you can pay.
What if I still have an outstanding balance?
You will need to continue to pay your outstanding balance until it is paid in full. Fees and charges will still apply until the outstanding balance is reduced to $0.
Online Access
Will I still have access to my account via Card Services online and the Diners Club© Mobile App?
Yes, you will still be able to view and manage your accounts via Card Services Online and the Diners Club© Mobile App and can continue to make payments to your account.
Collections and Hardship
General Information
General Information
Privacy
Terms and Conditions
Fees and Charges
Will there be a fee associated with this acquisition?
No. There are no fees associated with NAB's acquisition of Diners Club Pty Ltd.
Will my fees change?
No, the fees associated with your Diners Club product will not change as a result of the sale.
Payments
Will direct debits on my Account be impacted with this change?
No. There are no changes to your direct debits on your Account. You don't need to do anything.
How do I pay my card and/or Account?
Continue to pay your Account as you normally do. Direct debit charge can be arranged too. To request this, please visit www.dinersclub.com.au/forms and choose the corresponding Direct Debit Form (Personal or Corporate) and send it back to us.
Online Account Management
Do I still have access to Card Services Direct Online?
Yes. Please continue to access Card Services Direct Online for your Diners Club Account at www.cardservicesdirect.com.au
Do I still have access to the Diners Club Australia Mobile App?
Yes. Your login details will remain the same and there will be no changes to your Diners Club Mobile App access.
Do I still have access to Global Vision® Reporting?
Yes. Your Global Vision® reporting access remains unchanged. This includes your login details and saved reporting variables that you may have setup.
Rewards and Benefits
Will I have access to new NAB features and benefits?
At this stage there are no plans to implement any of NAB's features and benefits to Diners Club's offering of products.
Do I still have access to the Diners Club Rewards Program?
Yes. If you belong to a Diners Club rewards program, nothing changes. You will continue to have access to your rewards on our website at https://www.dinersclubrewards.com.au/
Will my card benefits change?
No. You will continue to enjoy the features and benefits of your Diners Club Card and Accounts without any changes.
Service
Who do I contact if I have questions?
We're always happy to assist with any questions you may have.
For Cardmember Enquires - 1300360060
For Merchant Enquiries - 1300656689
You can also contact your relationship manager if you have one.
I want to apply for a new or additional Diners Club Product. Will there be any changes to how I apply?
There will be no changes to how you can apply. Please visit our website www.dinersclub.com.au and locate the products you wish to apply for. Simply hit "Apply Now" and fill in the desired application form. Alternatively, you can email our Premium Service Team at [email protected] for assistance.
Will I get a new Diners Club Account Number / Account or Card/PIN?
No. Your Account number and card/PIN will remain the same. No new card is being sent to you.
Will my card limits/cash access/merchant blocking change?
No. Any limits / cash access / merchant blocking on your cards will remain the same.
Will there be changes to the way I use my card and/or Account?
No. Continue to enjoy your Diners Club products as you normally do.
Will I be able to enquire about my Diners Club Account at NAB branches?
Not at this stage. Please continue to use our current customer support services. For all queries, you can contact us via dinersclub.com.au/contact.htm
Can I use NAB ATMs to withdraw cash from my Account?
Yes. Several ATM operators in Australia now offer fee-free withdrawals. Please ensure you check the ATM for any fees before completing a transaction.
1 AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz) has issued an insurance group policy to Diners Club Pty Ltd, ABN 35 004 343 051 which allows eligible Diners Club account holders and cardholders to claim under it as third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the Description of Insurance Cover Terms and Conditions effective 15 July 2023 which may be amended from time to time, Diners Club Pty Limited does not guarantee this insurance.
