Digital Insurance, Digital Insurer - Mphasis (2024)

Digital Transformation Partner

We are digital transformation partner for a leading global insurer:
• Leading the 1st digital transformation program for the insurer to migrate from Tridion to the Adobe platform (AEM) for all Internet sites, in a phased manner across LOBs
• 100+ sites already migrated to the new AEM platform
• End-to-end ownership including development, support and migration, and multiple country rollouts

Insurance Partner

Mphasis has been global insurance partner in multi-country platform rollouts:
• A single platform to manage the warranty business across a region that ensures standardized business models and product analytics across geographies
• The cost of IT for policy and claims processing is very low and the platform is easy to maintain for all business and regulatory requirements
• This platform eliminated country level warranty systems and reduced the cost of maintenance and support
• The data analytics in this platform provides product performance by country for decision making on future business models
• The platform is robust and been used by retailers as points of sale and repair, providing customer care for timely claim processing

Quality Assurance Partner

We are global quality assurance partner for the top insurance companies across the world. We provide -
• End-to-end testing for diverse techno-functional application portfolio delivered across North America, Europe and Australia
• Consistent and aligned QA approach improving operational efficiencies and productivity
• Transformation through process optimization, tools consolidation, automation and TMMI implementation
Shift Left principles in service delivery helped achieveefforts savings of up to 80% in various projects and reduction of defect leakages into production from 25% to 5%

Global Delivery Partner

Mphasis delivers IT services for the largest insurance organizations in the world:
• Partnering in development and support across application and infrastructure services in three continents
• Recognized as the #1 Global Delivery Partner in terms of “Overall Client Satisfaction”
• Strategic partner for initiatives including digital and application management services (AMS)
• Key program awarded with “Novarica Research Council Impact Award”

Business KPI Driven Approach

• Outcome based with skin in the game
• Chunks of business value in short time
• Non-Invasive based on understanding enterprises

Deep Domain Expertise: Deep Industry Experience + Cloud and Cognitive

A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –

• Automate unstructured document processing
•Provide richer analytics and actionable insights
•Enable straight through downstream processing
•Augment knowledge experts to focus on complex and challenging tasks

Speed and Agility

• Our experience in adoption of Scaled Agile model
• Drive at the speed of “Fintech"

Cognitive Document Processing using DeepInsights^TM

A powerful cloud-based cognitive engine that leverages the best of machine learning and deep learning algorithms to –

• Automate unstructured document processing
•Provide richer analytics and actionable insights.
•Enable straight through downstream processing
•Augment knowledge experts to focus on complex and challenging tasks

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Broker Connect Platform

The personalized and role-based content publishing platform that simplifies customer interactions, offers speed and agility in customer engagement, and creates a market place for partners and suppliers.

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Underwriter Workplace

A unified workplace with a single view dashboard of all elements that enables underwriters with a Personal Digital Assistant to answer queries on demand. It –

• Simplifies access to data and information
•Automates data validation and administration tasks
•Enables data driven UW decisions

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Interaction Management Tool

Mobile-enabled Interaction Management tool enables multi-channel interaction over calls, chatbot, emails, SMS, social media and mobile app.

• Simplifies access to data and information
•Automates data validation and administration tasks
•Enables data driven UW decisions

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How to Improve your Underwriting Process