Digital banking
Our customers have doubled their use of our chatbot in two years
Nova, our chatbot, is expected to engage in more than seven million customer chats this year. According to Anders Nicander, Head of One Digital, the quality of chatbots has improved significantly within the last couple of years.
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Digital banking
Nordea Graduate Case Competition winner: A source of innovation with the customer in focus
Last week Nordea hosted the Nordea Graduate Case Competition in Copenhagen. The winning team introduced a new concept called Nordea Digital Universe, which will reshape the way we communicate internally at the bank.
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Banking innovation
AI Hackathon winners – the Nordea Wisdom Engine
After two intense days, it was clear that KTH AI Society was the winner with its smart AI solution that will simplify customer experience on Nordea’s website.
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Digital banking
Digital innovation in the financial industry – how we take the next steps
Banking innovation is all about customer experience. We use our knowledge and the latest technological developments to continually expand our range of digital products and services for the benefit of our customers.
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Digital banking
Nordea and OP form a joint venture to enhance payment services in Finland
OP and Nordea are establishing a joint venture to create Finnish solutions for payment challenges. The idea is to develop new solutions for phone-number-based payments and e-invoice management, benefitting consumers and businesses alike.
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Digital banking
Help at your fingertips – new customer support feature launched
With the opportunity to do more and more banking in one app, customers need a new kind of support. To meet that need Nordea has recently launched a new Help tab in the mobile banking app and Netbank to ensure that our customers have easy access to support.
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Open banking
What is PSD2?
PSD2 is an EU directive about payments, data and security. PSD stands for Payment Services Directive, and the number 2 means that it is an update to the original PSD from 2007. PSD2 came into effect in 2018 in Denmark, Finland and Sweden and in 2019 in Norway.
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Open banking
What is Open Finance?
The term Open Finance refers to a future open financial system. Open Finance will continue the development initiated by Open Banking and make your own financial data more accessible to you as a customer in a wider range of services and platforms.
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Open banking
What is Open Banking?
Open Banking is the practice of providing access to financial services, like for example your bank account information and payments, to other providers than your bank.
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Digital banking
Nordea ranks first for digital performance in Europe
The well-established rating company D-rating have published their results of the 6th D-rating on retail banks performance. Nordea ranks first and is labelled as “Best European Global Performer” within customer offerings.
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Digital banking
10 years with the bank in your phone – we celebrate a digital anniversary
It's time to look back as our mobile bank turns 10 years old. From its first interfaces and features to its current form as an all-inclusive and personalised mobile app, its journey throughout the years reveals true determination to make Nordea a leading digital bank.
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Digital banking
What is a SWIFT code/BIC?
SWIFT code has now changed name to Business Identifier Code, BIC for short. It’s used to identify the bank among all the other banks in the world, and this helps banks transfer money and communicate with one another through secure messages.
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