Debit cards | Nationwide (2024)

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What is a debit card?

You can use your debit card to:

For example, to pay for something in a shop, you'd put your debit card into a card machine and enter your PIN. Or you could use your debit card, or a wallet app on your mobile phone (like Apple Pay), to make a contactless payment.

Your debit card is linked to your current account. So when you make payment using your debit card, it takes money from that account.

The difference between debit cards and credit cards

When you pay for something using your debit card, you're spending money from your current account. You need to make sure you have enough money in your account to make a payment. If you spend more than what's in your account, your balance could go below £0. Or it could go over an arranged overdraft, if you have one.

When you pay for something using your credit card, you're borrowing money from your credit card provider. This means you can pay back what you owe at a later date. You may have to pay interest on what you've borrowed if you don't clear your full balance each month.

Where can you use your debit card?

Our debit cards are Visa debit cards. This means you can use your debit card to pay for something wherever Visa Debit is accepted.

You can also use your debit card to withdraw cash:

Using your debit card abroad

You can use your Nationwide debit card almost anywhere in the world that accepts Visa cards.

We'll refuse payments to countries where it would be against applicable laws and regulations. This includes to countries where there are government sanctions (opens in a new window) and restrictions.

There may also be charges for using your card abroad.

Ordering a new debit card

You'll need to get in touch with us if you've got a problem with your debit card.

If your debit card has been lost or stolen

You'll need to report your lost or stolen debit card to us as soon as possible. We'll cancel that card and send you a replacement.

If your debit card isn't working

There are a few things you can check if your debit card isn't working.

If you're still having issues with you card, you'll need to give us a call.

We'll replace broken or damaged cards free of charge.

If your debit card has expired

We'll send you a new card about 4 weeks before your current card expires. You can use this new card as soon as you've received it. We suggest destroying your old card.

We won't automatically send you a new card if you haven't used your card in the last 6 months. You'll have to request a new card by giving us a call.

How to activate your new debit card

You don't need to do anything to activate your debit card. You'll be able to use it to make online payments as soon as it arrives in the post.

If you've opened a new current account, we'll also send your PIN in the post. You'll need to wait for your PIN to use your card at cash machines or in shops.

You can only make contactless payments once you've used your PIN for the first time.

How to apply for a debit card

You don't need to apply for a debit card. You'll get one with any of our current accounts. We offer a range of different currents accounts.

Disputing a debit card payment

You may be able to get your money back if you've paid for something using your Nationwide debit card and you:

  • didn't receive what you'd paid for
  • were charged incorrectly
  • received unsatisfactory goods.

You may be able to challenge a payment by raising a Visa dispute.

Debit cards | Nationwide (2024)

FAQs

Why does my debit card keep getting declined? ›

Attempts to exceed your daily transaction amount. Lack of available funds. Expired card information is being used. Possible magnetic strip damage (in this case, you'll need a new card).

What do you mean by debit card answer? ›

A debit card is a payment card that deducts money directly from your checking account. Also called “check cards” or "bank cards," debit cards can be used to buy goods or services or to get cash from an ATM. Debit cards can help you reduce the need to carry cash, although using these cards can sometimes entail fees.

What happens if I don't have enough money on my debit card? ›

That means your debit card will be “declined.” You will not be able to buy things. Some banks and credit unions might let you sign up for “overdraft protection.” That means you can use your debit card even when you do not have enough money to pay for the things you are buying.

Why won't my debit card let me buy online? ›

Human error is the most common cause of declined online transactions. Entering mandatory details like your debit card number, expiration date, security number, and billing address during online checkouts leaves plenty of room for typos.

Why is my card declining even though I have enough money? ›

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

Why is my debit card declined but money still taken? ›

If your transaction was declined, most banks will still hold the charge as “pending.” Most pending charges disappear in around 5 days or less, though some institutions ask cardholders to allow up to 7 days to process charges.

Can I run my debit card as credit if I have no money? ›

If you don't have enough funds in your account, the transaction will be declined. When you choose to run your debit card as credit, you sign your name for the transaction instead of entering your PIN. The transaction goes through Visa's payment network and a hold is placed on the funds in your account.

What are the disadvantages of a debit card? ›

Some ATMs will charge withdrawal fees, and if you use more than the agreed overdraft limit then the fees tend to be much greater than those incurred by credit card usage. Another disadvantage of debit cards is the fact that they have limited funds, which can slow down business.

Can I get a free debit card? ›

Another option for a free debit card is the Chime Visa Debit Card offered in connection with the Chime Checking Account. This account does not have a monthly account fee, maintenance fees, or a minimum balance. You can control all your card settings right from the app.

Why is my account saying insufficient funds when I have money? ›

1. If you have recently funded your account, it's possible that the funds did not fully clear into the account when you attempted to make a payment. 2. If you are using overdraft or credit facilities on your account.

Why should you never only use a debit card? ›

While both can be used to make purchases, only one will help you build credit. Furthermore, debit cards rarely offer the same perks as credit cards. They also offer significantly less consumer protection.

What is the minimum amount on a debit card? ›

It's illegal for a merchant to impose a minimum purchase amount for debit card purchases. It also states that if the merchant chooses to impose a $10 minimum purchase requirement for credit card purchases, then it must do it for all credit card companies.

Why does my debit card keep getting declined online? ›

Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud. How can I prevent my debit card from being denied? It indicates an expandable section or menu, or sometimes previous / next navigation options.

Why is my card declining online payments? ›

A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.

Why is my debit card not working even though it's activated? ›

If you recently activated your card and this is the first use, it is possible the activation process was not fully completed. The card provider may need to manually activate the card. Often, your card is declined for your protection to prevent fraudulent purchases.

Why is my card declined by issuing bank? ›

Declined (Card declined by issuer - contact card issuer to determine reason.) This usually happens due to one of these reasons: The customer's credit card issuing bank did not approve the transaction. This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc.

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