Debit Card Help | Chase.com (2024)

FAQs

How do I contact Chase about my debit card? ›

Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.

Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.

Credit Card: 1-800-432-3117. Go to chase.com/customerservice for call center hours.

Contact your bank's customer service center via phone. Follow the instructions provided by the automated voice system or speak to a representative. Provide the necessary information to confirm your identity, such as your account number, card number, and personal details.

If your card company thinks that recent purchases look unlikely to have been made by you, they'll freeze your card due to the potential of fraudulent activity. Sometimes this can happen on legitimate purchases.

You can directly approach your bank or its branch and submit a written application, requesting an automatic unblock of the ATM card. To verify your identity as the card's user, you must submit ID and address proof. Once these details are verified, the bank will unblock your card.

Human error is the most common cause of declined online transactions. Entering mandatory details like your debit card number, expiration date, security number, and billing address during online checkouts leaves plenty of room for typos.

Can you withdraw money if your card is blocked? ›

When your account is blocked it means you can't make any purchases using your debit card. It also means any direct debits or standing orders will not get processed. Access to your funds will also be blocked therefore, you can't withdraw cash out at ATM or Post Office and you can't make any payment transfers.

When you receive a new card in the mail, you'll likely find that it's inactive. This is because the card issuer wants to confirm that the right person received the card in the mail through the activation process. There are generally two ways to activate a credit card: over the phone or online.

No matter where you bank, the process is similar. You can call the automated number on the card to activate it and set up your PIN number. Or, you can activate the card through your bank, by using it at an ATM, or by making a purchase anywhere Visa is accepted.

Fraud Protection Services

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

Yes, Chase Bank does have 24-hour credit card customer service. To get in touch with them, call (800) 945-2000 or the number on the back of your card. For making a payment, viewing your balance, or disputing a charge, you can also access your account online or via the Chase app for iOS and Android, any time.

Tap the icon to bring up a chat window and type questions in your words. The Chase Digital Assistant will respond with answers, ask you for more information, or show you where in the app you can take care of what you need.