If you don’t recognize a charge or you’ve shared your personal or financial information with someone who seems suspicious, contact us as soon as possible so we can help.
- If you recognize the merchant or you’ve authorized the transaction, call 1-800-472-6842
- If you don’t recognize the merchant or you’ve given your personal or financial information to someone who seems suspicious, call 1-866-625-0561 immediately
- If you’re outside of Canada or the USA, call 1-416-701-7200
If your Scotiabank debit card or Mastercard is lost or stolen, please call us or visit one of our branches immediately. If your Scotiabank Visa debit or credit card or Scotiabank American Express card is lost or stolen, you can lock it temporarilyin the app to prevent unauthorized purchases.
Learn more about security and fraud by visiting the Help Centre.
Report fraud or suspicious activity on your Scotiabank account. Please call us immediately at 1-866-625-0561. The fraud team is available 24 hours a day, 7 days a week.
If you’re not a Scotia customer and want to report fraud or cybercrime, please call your local anti-fraud centre. Canadian citizens may contact the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501, or visit the CAFC reporting page for more information.
At Scotiabank, we're committed to keeping your accounts and financial information safe and secure. In the unlikely event that you suffer direct financial losses due to unauthorized activity¹ in your accounts², we’ll fully reimburse you, provided you’ve met all your security responsibilities as outlined in the terms of our customer agreements³. Find out more about our Digital Security Banking Guarantee.
Scotiabank will not call you, send you emails or text messages, or present you with unexpected web pages asking you to validate or restore your confidential information such as your password, PIN, access code, credit card, account numbers, or account access.
Scotia Fraud Alertsare real-time, 24/7 fraud alerts available at no additional charge for all personal and small business ScotiaCard® Visa* debit card and Scotiabank Visa* credit cardholders. Scotia Fraud Alerts contact you immediately if there’s a transaction on your account that’s unusual for you. The alerts happen in real-time and can be resolved quickly.
Learn more about security and fraud by visiting the Help Centre.
To update your security questions in the app:
- From the app’s Home screen, select More
- Tap Sign-in and security
- Tap Change security questions
- Select a new question, enter the answer, and tap Update security questions
To update your security questions online:
- From your Accounts page, select Manage my accounts
- Select Security & passwords
- SelectUpdate security questions
If you forgot your security answers and can’t access your account online, please call 1-800-472-6842.
Learn more about online security features by visiting the Help Centre.
Your unique verification code may take a moment to arrive, but if you do not receive one, you can request that a new verification code be sent.
- Sign in to Scotia online
- Select Resend code (please wait 1 minute before resending)
- Get a text message with verification code
- Enter the verification code online
- Choose to trust device (or not) and Continue
No longer receiving push notifications on your device? Learn what to dohere.
Visit the Additional Resources page for more frequently asked questions and answers.
