We're sorry to hear you aren’t happy with your Iceland experience. If you have a complaint about a service or product you've received, please let us know. The quickest way to get in touch is to call our Customer Care team on 0800 328 0800 who will be happy to help.
Speaking to a member of our team on the phone is the quickest way to get in touch about your complaint.
If you are unable to call us, you can complete our online webform. Our Customer Care team will aim to get back to you within three days of you getting in touch. You can find our webform at the bottom of this page
Alternatively, you can contact us by email at [email protected] with any details or write to us at Iceland Foods Ltd, Second Avenue, Deeside Industrial Park, Deeside, Flintshire CH5 2NW.
Company No: 01107406, Vat No 849754470.
If you are contacting us for a refund on an instore purchase, you will need to return the item to the store you visited along with your proof of purchase. Our Customer Care team is unable to refund items bought in store.
In most cases, we will look to resolve your complaint within a maximum of 14 days. However, if you've already been in touch about your complaint and remain unhappy with our service, we're obliged to let you know about the Alternative Dispute Resolution scheme, more information about ADR providers can be foundhere.
