Crypto.com Review - Accepted Countries, Payment Methods, Coins & User Reviews (2024)

Introduction

Crypto.com is an crypto platform designed to support the trading of cryptocurrencies and all crypto related services, their headquarter is based in Hong Kong.

Described as the world’s fastest growing crypto app, Crypto.com supports the buying and selling of more than 150 coins.

Founded in 2016 and headquartered in Hong Kong, Crypto.com launched the crypto exchange in 2019, offering investors access to the market’s largest cryptos by market cap and more.

Some of the more popular supported cryptos include but are not limited to Bitcoin, Dogeoin, Shiba Inu, Solana, Polkadot, Cardano’s ADA, Ethereum, Litecoin, Ripple’s XRP, Stellar’s Lumen, and Crypto.com Coin.

In addition to delivering access to the largest cryptos by market cap, Crypto.com also gives investors access to the lesser known cryptos. This gives investors opportunistic income from cryptos that have yet to hit the mainstream.

Crypto.com is not just a trading platform, however, with multiple features on offer that allow users to earn, spend, and borrow against cryptos.

With a multi-product offering, Crypto.com is a secure and regulated platform. Currently, Crypto.com holds the following certificates:

• ISO/IEC 27001:2013, ISO/IEC 27701:2019, PCI:DSS 3.2.1, Level 1 compliance and CCSS.
• ISO/IEC 27701:2019 Certification for privacy risk management by SGS.
• ISO/IEC 27001:2013 Certification for information security management by Bureau Veritas.
• Level 1 (highest degree) PDC:DSS standard for complying with strict requirements in the payment card industry.
• CCSS (Cryptocurrency Security Standard) — a series of strict security requirements for storing, accepting, and transacting cryptocurrencies.
• Adaptive (Tier 4) rating — National Institute of Standards and Technology (NIST) Privacy Framework
• Adaptive (Tier 4) rating — National Institute of Standards and Technology (NIST) Cybersecurity Framework

Crypto.com Platform Attributes

Key attributes of the Crypto.com platform include:

• Crypto collateralized loans, with initial Loan-to-Values ranging between 25% and 50%.
• Crypto.com Visa card: Users can enjoy up to 8% back on all spending, with no annual fees.
• CRO staking with users able to earn rebates as well as interest of up to 10% APR daily.
• Multi-product offering, with users able to trade spot and derivatives.
• Crypto.com offers leverage of up to 100x via the derivatives platform.
• Supports the deposit of crypto and fiat currencies.
• Responsive customer support team, available via chat.
• Users have access to traditional trading and technical analysis features to manage risk. These include charts with multiple indicators on offer as well as stop-loss limit, stop-loss market, take-profit limit, and take-profit market options.
• Generous referral program.
• High emphasis on security, with 2FA, withdrawal whitelist, trusted devices, and anti-phishing protection offered to users.

The Pros and Cons

Pros

• Compliant & Transparent: Crypto.com is a regulated and has a transparent fee structure.
• Customer Support: Users may contact customer support by Chat, with responses within 4-hours.
• Fiat Integration: Users may deposit and withdraw fiat currencies via the Crypto.com App.
• Instant verification: Simple and fast registration and verification process.
• Multiple Product Types: Traders have access to cryptos via spot and derivative products, with leverage of up to 100x.
• Staking: Coin holders can earn interest on idle coins by staking or soft staking cryptos.
• Supported Cryptos: More than 150 cryptocurrencies available for investors to trade.
• The Syndicate: A fund raising platform for crypto projects to list their coins and tokens on the Cypto.com Exchange. Crypto.com Coin holders, who have staked CRO in the exchange, receive priority token allocation for listings at a discount.
• The Supercharge: Liquidity mining platform, allowing users to deposit tokens in order to mine the most popular DeFi tokens.

Other positives include

• Referral Program: Rewards of up to US$2,000 equivalent in CRO for referrals to the Crypto.com Exchange in addition to 50% of their trading fees.
• Mobile Compatible: Compatible with Android and iOS, the Crypto.com App gives users access to additional features.

Cons

• Limited number of futures pairings. With numerous perpetual pairs available, however, users have ample choice via the derivatives platform.

Table of Contents

• Introduction
• The Details
• Crypto.com Wallets
• Trading Platform
• Key features of the Crypto.com platform
• Privacy and Security
• Customer Support
• Additional Information
• Conclusion

Brokerage Services, Supported Cryptocurrencies & Payment Methods

Crypto.com is an online platform supporting the trading of cryptos.

Investors and traders are able to trade more than 100 cryptos by depositing fiat currency by bank transfer. Alternatively, investors may deposit already held Crypto.com supported cryptos to fund trading and investing activity.

Users who pre-own Crypto.com supported cryptos can make wallet-to-wallet transfers to the compatible crypto wallets provided on the Crypto.com platform.

In addition to supporting the trading of cryptos, crypto holders may also:

• • Spend crypto by way of the Crypto.com Visa card.
  • Earn interest on cryptos.
  • Stake cryptos and place cryptos as collateral for loans.
  • Access token listings via the Syndicate.
  • Mine popular DeFi tokens via Supercharge.

Registration

To open an account, go to the Crypto.com/exchange and click on the ” Sign Up” icon as shown below:

When signing up an account, use CRO10 referral code, stake CRO 1000 as first stake to earn USD 10 in CRO as sign-up bonus.

Complete the requested information. This includes name, DoB, nationality, email address, password, and any referral code.

Agree to the Crypto.com privacy notice and Ts and Cs and then click “Verify” and then the “Create Account” icon.

You will then need to:

• • Verify your email
  • Enter a verification code sent to your email address.
  • Link your phone number to secure your account.

We recommend that you don’t save your password in your Google Account and save it somewhere safe.

Verification

In order to have access to Crypto.com’s full product offering, you will then need to complete the verification process to meet the Crypto.com KYC requirements.

There are two verification levels:

• Starter: This is the 1^st level verification, which is completed upon signing up.
  • Deposit crypto.
  • Trade crypto.
  • Withdraw crypto, with a daily cap of US$5,000.
• Advanced: This is the full verification that all users must complete if signing up from 1^st December 2020.
  • Deposit crypto.
  • Trade crypto.
  • Withdraw crypto, with a daily limit equivalent of 100 BTC.

Advanced Verification Process:

• • Go to your profile located in the top right-hand-side of the page.
  • Under the “Account”, select to upgrade your account.
  • Enter your legal name that matches your name on your ID.
  • Select your ID issuing country and ID type.
  • Follow the instructions as prompted.
  • Take a selfie holding a piece of paper with Crypto.com and the date hand written on it and click “Complete Submission”.

Post Registration Deposit

At this stage, you will now need to make a deposit to begin trading and investing.

Users may deposit Crypto.com supported cryptos by completing a simple wallet-to-wallet transfer.

In order to make a crypto deposit, go to the “Dashboard” page and go to the “Spot” page located under the “Wallet” dropdown menu.

• • Select the crypto that you wish to deposit and click on the “Deposit” icon.
  • Either scan the QR code or copy and paste the Crypto.com wallet address to your external wallet.
  • Enter the amount of crypto that you wish to transfer to your Crypto.com wallet and complete the transfer.

Once your funds have reached your Crypto.com wallet, you can begin trading and enjoying Crypto.com’s full product suite.

Users may also deposit fiat money by way of bank transfers via the Crypto.com App. Please see fiat currency deposit section below for details.

Supported Cryptocurrencies

Crypto.com gives investors and traders access to the most popular cryptos in the market place and lesser known cryptos.

With more than 100 cryptos on offer, some of the more popular cryptos include:

Bitcoin (“BTC”), Bitcoin Cash (“BCH”), Cardano’s ADA (“ADA”), Chainlink (“LINK”), Dogecoin (“DOGE”), EOS (“EOS”), Ethereum (“ETH”), Litecoin (“LTC”), Ripple’s XRP (“XRP”), and Stellar’s Lumen (“XLM”).

In order to select your preferred crypto pairing, go to the “Markets” page. Here, users may either trade spot, perpetuals, or futures.

Select your preferred pairing from the listings or search option as shown below.

The Details

Crypto.com supports the investing and trading of more than 100 cryptos. In addition to providing traders with crypto-crypto spot trading, Crypto.com also offers traders with access to perpetual and futures crypto trading.

Perpetual Contracts: A perpetual contract is a derivatives contract without an expiry or maturity date. There is a regular payment mechanism between counterparties, the details of which are set out in the contract specifications.

Futures Contracts: Traders may also trade supported cryptos by way of futures contracts with up to 100x leverage.

Other features of the platform include lending, staking, the Syndicate, and Supercharge, as well as access to the Crypto.com Visa card.

Charts

The Crypto.com platform provides investors and traders with charts, which include an array of technical indicators. Users may also adjust chart parameters, including time periods, and carry out technical drawings.

Charts are available for viewing on the “Spot” and “Derivatives” pages. The interactive charts are powered by TradingView.

History

Under the “Dashboard” dropdown menu, users may view “Spot” and “Derivatives” orders.

For spot trades:

Open Orders: time, pair, type, side, price, filled (%), amount, total, trigger condition, and action. Filter options are also available, where users can filter by side, market, and/or pair.

Order History: time, pair, time, side, average price, filled, amount, trigger condition, total, status. Filter option include time period, side, market, and pair. Here, users may also export history.

For Derivatives:

Open Orders: time, instrument, type, side, size, price, completed, remaining, average price, order ID, and action.

Trigger Orders: time, instrument, type, side, size, price, trigger condition, order ID, and action.

Trade History: time, instrument, type, side, price, quantity, fees, fee type, order ID, client order ID, and trade ID. Here users may filter by time period, side, and / or instrument.

Order History: time, instrument, type, side, price, completed, remaining, average price, fee, order ID, and status. Users may filter by time period, side, and /or instrument.

Trade Page Orders

Via the Spot and Derivative trade pages, users may also view open orders and order histories.

For spot trades:

Open Orders: Users may view time, direction, pair, type, price (USDT), volume (BTC), average price, executed/unexecuted, trigger condition, action, and coin.

Order History: details include time, order ID, direction, pair, price (USDT), volume (BTC), average price status, trigger condition, and action.

For derivatives:

Users may view positions, open orders, trigger orders, order history, and trade history.

Balances

Via the Wallet’s page, users have access to a detailed view of all transactions and balances.

Spot Wallet Information includes:

• • Balances: coin, balance, available, in order, BTC value, USD value.
  • Transaction History: Deposits, withdrawals, adjustment, others.

Derivatives Wallet information includes:

• • Funds: instrument, deposit balance, balance value (USD), collateral weight, and collateral value (USD).
  • Positions: instrument, size, value, mark price, est. liq. Price, initial margin, maintenance margin, PNL (ROI%).
  • Transaction History: time, instrument, type, side, transaction quantity, transaction cost, realized PNL, order ID, and trade ID.

Fees and Charges

Crypto.com provides users with a transparent fee schedule.

Trading Fees

Trading fees are summarized below:

*Based on CRO staking of greater than or equal to 5,000 CRO.

Please see other considerations here for the application of trading fees outlined above.

*Based on CRO staking of greater than or equal to 5,000 CRO.

Please see other considerations here for the application of trading fees outlined above.

VIP Trading Fees:

VIP 1: 30-day trading volume > 1% of exchange volume: Maker 0.020% / Taker 0.040%.

VIP 2: 30-day trading volume > 2% of exchange volume: Maker 0.010% / Taker 0.030%.

VIP 3: 30-day trading volume > 3% of exchange volume: Maker 0.000% / Taker 0.020%.

Deposit and Withdrawal Fees

Crypto Minimum Withdrawals and Withdrawal Fees

For Deposits and withdrawals of Crypto.com supported cryptos, there are no fees in order to fund Crypto.com supported crypto wallets

Additionally, there are no minimum deposits.

Withdrawal fees do vary, however, depending upon Coin and network.

Fees for some of the largest cryptos are as follows:

For a full listing, please visit the Withdrawal Fees section, here.

Bank Transfer Limits (Retail Accounts)

USDC Bank Deposit Limits:

Minimum: 500USDC

Maximum/Day: 100,000USDC

Maximum/Month: 250,000USDC

USDC Bank Withdrawal Limits:

Minimum: 500USDC

Maximum/Day: 50,000USDC

Maximum/Month: 500,000USDC

Please note that:

• • Crypto.com does not charge fees for USDC deposits via SWIFT, but your bank may apply a processing fee.
  • A 25 USDC non-refundable fee is applied to every withdrawal.

Institutional limits differ from retail account limits. There are no deposit limits, with daily withdrawals capped at 10,000,000 USDC. Minimum deposit and withdrawals are the same, however, at 500 USDC.

Wallets

Crypto.com has dedicated wallets to support spot and derivatives trading.

Users may readily transfer crypto.com supported cryptos between external and Crypto.com wallets.

While there are withdrawal fees, there are no deposit fees for users already holding Crypto.com supported coins.

Via the “Wallets” page, users may deposit and withdraw crypto as well as trade and view individual and total account balances. As previously discussed, users may also view transaction histories, etc.

Do note that, for each wallet, Crypto.com provides individual crypto balances as well as balances in USD Dollars and Bitcoin.

Crypto.com distinguishes between spot and derivative wallets, delivering information relevant for each product type.

Deposit & Withdrawal Options

Crypto.com supports the deposit and withdrawal of crypto and fiat currencies.

For investors looking to deposit fiat, you will need to download the Crypto.com App in order to complete bank transfers and purchase crypto by credit/debit card. Users may then send and receive fiat to and from the Crypto.com App to the Exchange.

Cryptocurrencies

Users may the deposit and withdrawal of Crypto.com supported cryptos.

In order to make crypto deposits and withdrawals, go to the “Wallets” page as shown below:

Deposits

Select the crypto wallet listed on the “Wallets” page and click the deposit option. For demonstrative purposes, we have chosen Bitcoin (“BTC”).

Once you have selected the deposit option, copy the wallet address to your external wallet or scan the QR code and complete the transfer.

For Bitcoin deposits, your Crypto.com BTC wallet will be credited after 6 confirmations on the blockchain.

(In order to avoid making an error in entering the address details, it is recommended that you scan the QR code to transfer from your private wallet to your Crypto.com wallet).

Withdrawals

For withdrawals, users are able to withdraw cryptos by transferring out from the Crypto.com wallets to external compatible wallets.

In order to withdraw your crypto, select the wallet from which you wish to withdraw your crypto and click the “Withdraw” icon.

Users may either withdraw to an external wallet address or instantly transfer to the Crypto.com App with no fees.

In order to make an external wallet-to-wallet transfer, select the External Wallet Address option. (Do note that you will need to enable 2FA to make a withdrawal).

Add your withdrawal address to the Withdrawal Whitelist by clicking the “+ Add Withdrawal Address link”.

• • Once added, select your external wallet address from the “Wallet Address” dropdown menu.
  • Enter the amount of crypto that you wish to withdraw or simply click “Withdraw all”.
  • Click the “Review Withdrawal” icon, review the information, and then complete the withdrawal.

Ensure that you have entered the correct information. Incorrect information could lead to the permanent loss of your crypto assets.

Trading Platform

Crypto.com provides gives users access to the crypto markets by way of spot, perpetual, and futures trading.

Spot Trading

Through the Spot trade page, investors are able to buy and sell Crypto.com supported cryptos.

Simply go to the Spot Trade page and select the crypto pairing that you wish to buy or sell from the dropdown menu as shown below:

• • From the “Master Account”, click Buy or Sell.
  • Select whether you wish to place a “Limit”, “Market”, or “Stop Limit” trade.
  • In the case of a “Market” trade, enter the amount that you wish to buy or sell.
  • Review the information and then click the Buy or Sell icon.

Once you have placed your order, the open order will appear at the bottom of the “Spot” trade page.

Derivatives Trading

Via the “Derivatives” page, traders may trade perpetual and/or futures.

As with spot trading, users may place “Limit”, “Market” or “Stop-Loss Limit” trades.

In order to place a perpetual trade, click on the crypto-fiat dropdown menu and click the “Perpetual” icon located below.

• • Select the perpetual pairing that you wish to trade.
  • On the right-hand side of the page, select whether you wish to place a Limit, Market, or Stop-loss Limit trade.
  • Select your maximum account leverage, which is capped at 100x.
  • In the case of a “Market” trade, enter the quantity that want to trade and click Buy/Long or Sell/Short.
  • Review the trade details and then click “Confirm to Buy” or “Confirm to Sell”.

For futures trading, simply follow the above steps but select Futures in place of Perpetual from the asset class dropdown menu.

Trading Features

Spot Trading: A simple to use interface for traders, where users can buy or sell more than 100 Crypto.com supported cryptos.

Derivatives Trading

Perpetual Contracts: Users can trade perpetuals across an extensive range of crypto-USD pairings. A perpetual contract is a derivatives contract without an expiry or maturity date.

Futures: Traders can also gain exposure to the crypto market by way of futures contracts. Crypto.com offers up to 100x leverage.

Across the derivatives products, traders can Buy/Long or Sell/Short, thus being able to benefit from both sides of market movements.

The Syndicate: Discount token sales events where users can buy crypto with up to 50% off.

The Supercharger: A simple, flexible, and secure liquidity mining platform that allows users to deposit tokens (with the option to withdraw at any time) in order to mine the most popular DeFi tokens.

Tracking Options

Crypto.com provides users with multiple ways in which to view and track account activity. These include, but are not limited to:

• • Dashboard: “Spot Orders” and “Derivatives Orders” located via the “Dashboard” page.
  • Wallets: Users can view transaction history across the crypto wallets by accessing the “Wallets” page. Here, users may also view individual and account balances and access their withdrawal whitelists.
  • Bank Transfer: Transfer History – Users can view all bank transfers via the “Bank Transfer” page.
  • Lending: All loans, loan history, and adjustment history is available on the “Lending” page.
  • Stake & Earn: Earnings history is available on the Stake & Earn page.

Earning Options

Referral Programs: Referrers can earn up to $2,000 in free CRO for each referral, subject to certain conditions being met. Go to the “Referral” section located under Dashboard, Events & Rewards for full details.

Stake & Earn: Users can earn interest and rebates by staking and paying fees with CRO. 10%-100% Discount on fees if staking CRO. The greater the CRO stake, the greater discount you get.

Interest: Additionally, users can earn interest by holding crypto in exchange accounts.

Communication

SUPPORT: Users are able to contact customer support via Livechat.

Social Network Platforms: Crypto.com also has a presence on Facebook, LinkedIn, Twitter, and YouTube.

Privacy and Security

Crypto.com ensures a high level of security by delivering a multi-tiered security platform.

2-Factor Authentication (2FA): User need to enable 2FA in order to change passwords and also to withdraw funds.

Withdrawal Whitelist: In order to protect user funds, users need to add withdrawal addresses to a whitelist in order to withdraw funds.

Trusted Devices: users can manage devices that are permitted to access accounts via the Manage Devices page.

Anti-Phishing: Additionally, users may create a code that allows you to distinguish whether an email notification is sent from Crypto.com or phishing attempts.

Account Activity: By viewing account activity, users can ensure that there has been no irregular activity.

Customer Support

Crypto.com provides support via Chat. Additionally, there is a comprehensive Help Center and FAQ section to assist in navigating the platform and addressing general queries.

Help Center: Users may search through detailed documentation to help in navigating the platform.

Chat Icon: Through the chat icon, users may also make contact with a responsive customer support team.

Social Media: Crypto.com also has a social media presence.

Facebook: https://www.facebook.com/CryptoComOfficial

LinkedIn: https://www.linkedin.com/company/cryptocom

Twitter: https://twitter.com/cryptocom

YouTube: https://www.youtube.com/channel/UCOMprzxakZOqmY23LYIawmg.

Additional Information

FAQ

Some of the more frequently asked questions available on Crypto.com include:

What are the interest rates for Crypto.com lending?

Interest rates are fixed, and based on your initial loan-to-value (LTV) ratio and the amount of your CRO Stake as of the date of the loan drawdown. You can stake 100,000 CRO or more to unlock better interest rates for your future loans.

The interest rates for standard loans are as follows:

What is Pay Rewards?

When using various functions under the Pay feature in our Crypto.com App, you are entitled to receive cash back in CRO.

These CRO cashbacks are branded as Pay Rewards.

Crypto Earn – How Does it Work?

Deposit your preferred crypto into Crypto Earn to start accruing interest daily to grow your crypto assets.

Note: CRO deposits in Earn differs fromCRO staking. Please refer here on how to stake your CRO for theCrypto.com Visa card.

Conclusion

Crypto.com is a simple to use exchange giving traders access to an extensive number of cryptos via the spot and derivatives market.

With additional features including staking, the Syndicate, and the Supercharge, Crypto.com distinguishes itself from many crypto exchanges.

A high emphasis on security, a Crypto.com Visa Card, and lending against cryptos are extras that make Crypto.com more than just an exchange.

For traders looking for broad crypto market access and exposure to new coins, Crypto.com is an attractive option for both novice and experienced traders.