Founded in 2016 in Hong Kong as an online cryptocurrency wallet, Crypto.com has significantly extended the range of its services throughout the following years. Now it represents a multi-functional cryptocurrency trading platform that supports a huge number of crypto assets and various trading tools.
Thus, users of Crypto.com can buy and sell cryptocurrencies and NFTs as well as crypto derivatives. Also, they can use its other products for making passive income on their crypto holdings. Moreover, they can order a metal Visa card to store and use crypto for daily purchases with enhanced cashback.
Despite a broad choice of products and comparatively low fees, Crypto.com has a few drawbacks as well. In this guide, we are going to provide an unbiased review of this platform, highlight its pros and cons and see how it compares with a few other market leaders.
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- Crypto.com Overview
- Pros and Cons of Crypto.com
- Crypto.com Features
- Crypto.com Fees
- Available Assets and Trading Options
- User Experience
- Safety and Regulation
- Customer Support
- Is There An Alternative To Crypto.com?
- Should I Use Crypto.com?
- FAQs
- Methodology
Crypto.com Overview
| #️⃣ Number of cryptocurrencies | 250+ |
| 💸 Minimum deposit | $20 |
| 🔀 Minimum trade size | $1 |
| 💰 Trading Fee | 0 – 0.075% per trade depending on the customer level |
| ✅ KYC required | Yes |
| 🎧 Customer support | Help center, web chat robot, email |
| 👮♂️ Regulators | FinCEN, CySEC, FCA, others |
Pros and Cons of Crypto.com
- A broad range of supported cryptocurrencies (250+)
- An all-in-one platform with a whole ecosystem of different tools
- Extensive education for newbies
- Competitive and transparent fees
- Complicated fee structure
- Discounts are available only to the holders of the native token CRO
- Poor customer support
- Security issues, successful hacking attempts in the past
Crypto.com Features
Crypto.com aims to make its interface user-friendly, catering to the needs of novices. Thus, the platform is simple and intuitive, which makes it an ideal environment for those who are just getting started in crypto trading and investing. However, a broad range of sophisticated trading tools is not something that the platform can boast of.
Trading Tools
If you compare trading tools on Crypto.com with those offered by Binance and Kucoin, you will see that the choice is rather limited. For example, you won’t find P2P (peer-to-peer) trading, swap farming, or high leverage.
Yet, the list of the offered solutions is enough to get started while the interface is pretty straightforward and convenient. Also, Crypto.com offers both a mobile app and a desktop exchange. Each of the solutions comes with a different set of tools which we will briefly review below.
Crypto.com App
The mobile app that Crypto.com offers to its users is the best fit for novices. Its simple interface and dedicated set of tools make the process of buying and selling crypto as easy as exchanging currencies in a traditional bank.
Simple Buy & Sell
Users can buy or sell any of the supported 250+ cryptocurrencies through the mobile app by simply attaching their debit or credit cards to their accounts. The process is quite straightforward and takes only a few minutes to accomplish.
Recurring Buy
Those who want to regularly purchase a specific amount of crypto can make use of the Recurring Buy feature. You can set up a fixed amount in fiat and purchase an equivalent amount of any coin you want on a daily, weekly, biweekly, or monthly basis.
NFTs
Another innovative feature that Crypto.com’s mobile app offers is the possibility to invest in popular non-fungible tokens on the go. Also, it’s possible to purchase NFTs via Drops or the Marketplace while browsing through the most popular collections.
Diamonds
Finally, Crypto.com mobile users can enjoy earning Diamonds for performing simple tasks within the app. Having gained a sufficient amount of this in-app token, you can use it for purchasing NFTs or performing other activities.
Crypto.com Exchange
A fully functional Crypto.com Exchange is available through the desktop browser. It offers a robust set of trading tools and features catering to the needs of both beginners and advanced traders.
Advanced customizable charts
In February 2022, Crypto.com implemented the TradingView charts into its system. With its help, users got access to the world’s most sophisticated and well-tested solution to help them make their trading decisions. Thus, one can make trading analyses based on a plethora of indicators without leaving the application.
Also, the desktop version offers multiple advanced order types. In addition to regular market and limit orders, users can choose from a range of stop-loss, take-profit, and one-cancels-the-other (OCO) orders.
Trading bots
Built-in trading bots represent another tool aiming to make traders’ lives easier. Crypto.com offers DCA (Dollar-Cost-Averaging), Grid strategy, and a TWAP trading bot that executes trades analyzing an average-weighted price over a predefined period of time. Though the set of trading strategies is pretty limited, it is more than enough for beginners.
OTC Trading
Finally, Crypto.com has an option for OTC (Over-the-Counter) trading. This tool is the best fit for large orders as it enables traders to exchange large sums within a single transaction without worrying about the lack of liquidity.
However, the option is only available for selected institutional or VIP traders. Therefore, if you want to make use of this solution, you will have to meet specific criteria and apply for an institutional account.
Geographical restrictions
As a regulated cryptocurrency exchange, Crypto.com is eligible to operate only in a limited number of regions. For each of its features such as Spot trading or Derivatives trading, the list of restricted countries is different. Therefore, carefully study the corresponding Help section before testing any of these tools.
For example, retail users in the US can’t access the Crypto.com Exchange at all, while those in many other countries (such as Canada and the UK) can use the spot trading exchange but don’t have access to crypto derivatives.
Crypto Earn
With Crypto.com, users can put their idle assets at stake and earn passive income on their investments. The platform supports 21+ coins including native assets of prominent blockchain networks.
At the same time, the service offers competitive rewards much higher than those in traditional banks and fiat products. With a standard account, users may earn up to 10% APY. Private members can enjoy even higher rates while staking the following assets:
Ethereum (ETH)
Bitcoin (BTC)
Cardano (ADA)
Solana (SOL)
Polkadot (DOT)
Polygon (MATIC)
The size of the rewards depends on the lockup period and on the number of CRO tokens locked up. While the rewards may turn out to be quite lucrative for CRO holders, the risks are high as well since this asset is prone to market fluctuations.
Though the product is available via the mobile app only, it is quite user-friendly as it facilitates the process for newbies.
DeFi Wallet
Crypto.com’s DeFi wallet is quite user-friendly and convenient. What’s more, it is non-custodial which means that users have full control over their private keys and can be sure of their funds’ security.
The wallet is available as a browser extension, a mobile app, and a desktop app. With its help, users can swap their assets without having to transfer them to an exchange. Also, it is a good fit for storing NFTs along with other digital currencies.
Besides, Crypto.com’s DeFi wallet makes it possible to earn passive income while simply holding some assets in their balances. The feature works for 25+ tokens enabling users to earn rebates with flexible terms.
Also, the wallet is integrated with a large number of dApps such as Uniswap and Opensea which helps users to access their favorite applications with ease.
Crypto.com NFT
Those who are keen on investing in non-fungible tokens and rare collectibles may enjoy the NFT marketplace featured on Crypto.com.
With its help, users have a chance to browse some of the most popular collections including the sensational Bored Apes Yacht Club. At the same time, they can be sure of the NFT’s legitimacy since the platform has strict rules for creators who want to get their items whitelisted. Also, there is a ‘Drops’ section that enables users to buy collectibles directly from their creators as soon as they’re minted.
Yet, the process is not that smooth for creators. The platform charges a flat fee of $3 for minting one collectible. Also, there may be an additional amount charged for NFTs minted on Ethereum, Polygon, and Cronos to cover the gas costs. In addition, the platform charges a 1.99% primary listing fee for NFTs listed in the catalog for the first time.
Educational Resources
In its “Learn” section, the platform offers a large number of educational resources. It may not be as comprehensive as those offered by Binance and Kucoin. Yet, the information is fairly extensive.
Here are the educational sections available on Crypto.com:
1. Updates
This section covers the product news and the events where the project participates along with the overall market updates and trending topics.
Crypto.com’s team does a good job here since all the subsections feature regular updates. Thus, they may be useful for those who want to keep track of product updates and industry news in general.
2. Resources
Another learning section covers educational materials that can be useful for cryptocurrency enthusiasts of any level.
The University offers a plethora of articles aiming to educate readers on various aspects of the crypto industry in general. The navigation is not very convenient here, though. The University lacks structure as it is only possible to filter articles by topics and the level of user experience.
The Research & Analysis section offers different reports on the newest developments in the blockchain industry.
NFT Deep Dives lists trending artists, new collections, and other related aspects. However, this section is not particularly useful as it hasn’t been updated since October 2022.
Crypto.com Card
The platform issues prepaid metal cards that can be used both for storing crypto and for using it in regular shops along with traditional fiat money. The card is prepaid which means that in order to use it, one has to add funds to it first.
The Crypto.com card is universally accepted. Users can freely spend their crypto while traveling as well as withdraw cash at ATMs. It doesn’t charge any fees on currency exchange transactions, though there are certain fees on cash withdrawals and other activities.
The product comes with five different tiers, each one offering a different set of perks and features. Different levels offer different sizes of rewards, withdrawal limits, free subscriptions to some of the popular streaming services such as Netflix and Spotify, airport lounge access, etc.
However, in order to get the top tier, one needs to have at least $400,000 USD worth of CRO locked up in the account. This creates significant limitations, especially considering the coin’s high volatility.
How Does Crypto.com Compare on Features?
| Crypto.com | Coinbase | Binance | Kraken | |
|---|---|---|---|---|
| Simple purchases | ✔️ | ✔️ | ✔️ | ✔️ |
| Recurring buys | ✔️ | ✔️ | ✔️ | ✔️ |
| Advanced trading | ✔️ | ✔️ | ✔️ | ✔️ |
| Customizable charts | ✔️ | ✔️ | ✔️ | ✔️ |
| P2P trading | ❌ | ❌ | ✔️ | ❌ |
| Trading bot | ✔️ | ❌ | ✔️ | ❌ |
| Staking/interest accounts | 21+ coins | 7+ coins | 350+ coins | 19+ coins |
| Crypto loans | ✔️ (only in certain countries) | ❌ (Feature terminated) | ✔️ | ❌ |
| Learning rewards | ❌ | ✔️ | ✔️ | ❌ |
| dApp explorer | ❌ | ✔️ | ❌ | ❌ |
| NFT marketplace | ✔️ | ✔️ | ✔️ | ✔️ |
| Private wallet | ✔️ | ✔️ | ❌ | ❌ |
| Crypto card | ✔️ | ✔️ | ✔️ | ❌ |
Crypto.com Fees
Finding out a platform’s fees is important for those who are looking to get the most bank for their buck, and Crypto.com excels in this department, offering some of the lowest fees in the crypto market.
Trading Fees
The structure and amount of the trading fees is different in the Crypto.com App and Crypto.com Exchange, so we’ve discussed both separately below.
App
Some of the trading fees in the Crypto.com app aren’t that transparent. For example, when you buy or sell crypto in the app, you will incur an “admin fee”, but Crypto.com doesn’t specify how much this will be so you will only find out when you preview the trade. Also, when purchasing with a credit/debit card, the service charges a 2.99% fee. However, exchanging assets within the app is free.
One can acquire crypto directly through the app using a credit or debit card. In this case, the costs are usually lower when a user initiates fiat deposits first and then proceeds to purchase crypto through the app using the deposited fiat currency.
Besides, Crypto.com’s high spreads raise concerns as well as they can result in hidden fees. While these spreads may not be explicitly listed as separate fees, they can affect the overall cost of transactions and negatively affect users’ experience. Therefore, we highly recommend learning the spread implications first to make informed decisions while using Crypto.com.
Exchange
On Crypto.com, trading fees mostly depend on the volume traded. This statement is relevant, for instance, for spot and margin trade. Thus, all users are divided into 5 groups in accordance with this feature. Here are the fees that one may expect to pay:
| Level | 30-day spot trading volume | Maker fee | Taker fee |
| Level 1 | below 250,000 USD | 0.075% | 0.075% |
| Level 2 | equal to or greater than 250,000 USD | 0.070% | 0.072% |
| Level 3 | equal to or greater than 1,000,000 USD | 0.065% | 0.069% |
| Level 4 | equal to or greater than 5,000,000 USD | 0.060% | 0.065% |
| Level 5 | equal to or greater than 10,000,000 USD | 0% | 0.050% |
Users that hold enough CRO get fee discounts, starting from a 3% discount for those who lock up 1,000 CRO and going up to maker fee rebates for those with 10 million CRO locked up.
What’s more, high-volume traders can join the VIP program to enjoy exclusive privileges and VIP trading fees. The program includes dedicated account support which is available round-the-clock, and a robust API connection. There is also a market maker program that presupposes rewards for liquidity providers who can get trading fee rebates and better API rate limits.
Deposits & Withdrawals
App
As mentioned earlier, purchasing with a credit or debit card incurs a 2.99% fee. At the same time, SWIFT deposits and withdrawals come with varying bank transfer fees, while ACH and SEPA deposits and withdrawals are typically free. For transactions involving PayPal and TransferWise, users will have to deal with the fees imposed by those services. As for crypto withdrawals, the fees vary for different coins.
Exchange
While you can deposit or withdraw hundreds of cryptocurrencies from the Crypto.com Exchange, there is no support for fiat deposits or withdrawals. Crypto deposits do not incur any fees, but there are charges for crypto withdrawals, which vary according to the coin and network used.
There are no limits on the amount of crypto you can deposit on the exchange, but withdrawals have a minimum limit that varies by coin and network. Withdrawing coins from the exchange to the Crypto.com wallet app will incur a fee when completed on-chain, but this can be avoided by using the Withdraw to App function.
Other Fees
Aside from the high spreads, Crypto.com doesn’t impose any other hidden charges. It’s worth mentioning, though, that VIP customers are eligible for lower fees as they don’t pay any maker fees and they only pay taker fees of up to 0.04% on spot trading and up to 0.024% on derivatives.
How Does Crypto.com Compare on Fees?
| Crypto.com | Coinbase | Binance | |
|---|---|---|---|
| Simple crypto purchase | Unspecified fee | Unspecified fee | 0.5% |
| Simple crypto swap | Free | Unspecified fee | Free |
| Maker/taker fee | Up to 0.075% | Up to 0.6% | Up to 0.1% |
| Bank transfer deposit | Free | Free (ACH, SWIFT) or €0.15 (SEPA) | Free in most currencies (€1 for euros) |
| Bank transfer withdrawal | Free | Free (ACH), €0.15 (SEPA), or £1 (SWIFT) | Varies by currency (0-1.9%) |
| Debit card deposit/withdrawal | n/a | n/a | 1.9% |
Available Assets and Trading Options
Cryptocurrencies
On Crypto.com, users get access to more than 250 cryptocurrencies and tokens. This is about the same as one of its key competitors, Coinbase, but significantly fewer than Binance, which offers over 350 cryptocurrencies.
Besides, Crypto.com lists new tokens on a regular basis. The facility managers do careful research before listing new assets, paying huge attention to the projects’ security. Therefore, users may always keep an eye on new options for investing.
The list of supported assets includes some of the most popular coins such as ETH, DOGE, SHIB, and XRP. Some of the rarer options cover SWEAT, OMG, and IOST.
Types of Trading
Spot trading
On the Crypto.com mobile app, purchasing and selling cryptocurrencies is pretty easy and can be performed in just a few steps. For more advanced trading activity, users can turn to the exchange, which offers 500+ trading pairs with ETH/USD being the most popular one.
Margin trading
The platform offers margin trading to help its customers increase their position. Users also have access to derivatives trading but they are required to apply for the service within Wallet [Pro], provided they are not in a geo-restricted jurisdiction. The service is not available for US customers, though.
To initiate the trading process, users must transfer assets from their Spot Wallet to Wallet [Pro] and agree to the derivatives trading terms and conditions. Upon approval of the application, Wallet [Pro] will be activated, and users can take advantage of derivatives services. At the time of writing, derivatives trading is available for USDC, USDT, DAT, BTC, ETH, and CRO, with the promise of more cryptocurrencies to be added in the future.
Trading with leverage
On the Crypto.com Exchange, users have the flexibility to define a parameter to specify the maximum leverage (MAL) allowed at the account level. The platform sets the MAL limit to 20x, providing users with the option to adjust it according to their risk preferences and trading strategies.
Other Assets
Following the overall spike of interest in NFTs (Non-Fungible Tokens), Crypto.com introduced its own NFT platform in March 2021.
One of the standout features of this NFT marketplace is its seamless integration with the entire Crypto.com ecosystem. Thus, it provides users with a smooth and cohesive experience across various crypto-related services and makes the platform highly competitive in the NFT market.
Crypto.com collaborates with a huge number of different creators and imposes strict rules for those who want to list their NFTs. This helps the platform to filter scam projects and offer only top-notch tokens to its users.
How Does Crypto.com Compare on Assets?
| Crypto.com | Coinbase | eToro | |
|---|---|---|---|
| Cryptocurrencies | 250+ | 250+ | 80+ |
| Trading pairs | 500+ | 500+ | 80+ |
| Crypto-crypto trading | ✔️ | ✔️ | ❌ |
| Crypto-fiat trading | ❌ | ✔️ | ✔️ |
| Leverage | Up to 20x | ❌ | In some non-US countries |
| Crypto futures | In certain jurisdictions | ❌ | ❌ |
| NFTs | ✔️ | ✔️ | ❌ |
| Non-crypto assets | ❌ | ❌ | Stocks & ETFs (indices, commodities & currencies in some non-US countries) |
User Experience
In the highly competitive cryptocurrency industry, trading platforms do their best to improve user experience and thus contribute to customers’ loyalty. Let’s explore what Crypto.com does to satisfy users and thus grow its user base.
Ease of Use
The platform is marketed as a one-stop shop solution where users can buy, sell and exchange a broad set of cryptocurrencies.
At the same time, Crypto.com adjusts its offer to customers with different levels of experience. It is an excellent option for beginners who are new to the world of cryptocurrencies and have limited experience.
The platform features a learning center designed to assist users in purchasing crypto for the first time. Also, it offers convenient recurring buys, providing a user-friendly and educational environment for newcomers.
The interface is simple and intuitive, so novices have no problem navigating the platform. In this aspect, Crypto.com has a lot in common with Coinbase, which also caters to the needs of beginners, thus making cryptocurrency investing easier and attracting more people to the world of crypto.
Device Compatibility
Crypto.com offers a well-developed mobile app enabling its users to trade on the go. It’s worth noting, though, that the platform prioritizes its mobile application as the primary gateway for US customers.
The platform lacks cross-compatibility between the mobile app and desktop version due to complicated regulatory restrictions. For instance, US residents can trade crypto through the mobile app only, while this type of trading is not available for them on PCs and laptops.
Crypto.com offers applications both for iOS and Android devices. The iOS app has positive feedback with a 4-star rating, while the Android app boasts an impressive 5-star rating based on customer reviews. Additionally, both versions of the app are compatible with the separate DeFi Wallet app, which has an average customer rating of around 4 stars.
Customer Satisfaction
Crypto.com receives mixed customer reviews, with an overall rating of 2.0 out of 5 stars on Trustpilot. Many negative reviews center around issues with customer service, including locked accounts, withdrawal difficulties, and poor experiences with support. Since there is no phone support on the website, this fact is not surprising. Also, the mention of hacked accounts and lost funds is a cause for concern.
Just like in the case of other cryptocurrency exchanges, poor customer service appears to be a common issue with Crypto.com. As a result, users may find it beneficial to treat the platform as a self-service website rather than a facility where the support team is ready to solve any of your questions. Thus, it is best suited for individuals who are relatively comfortable with online financial products and require minimal assistance.
How Does Crypto.com Compare on User Experience?
| Crypto.com | Coinbase | Binance | |
|---|---|---|---|
| Ease of use | 8.5/10 | 9/10 | 6/10 |
| App Store rating | 4.5 | 4.7 | 4.7 |
| Google Play rating | 5.0 | 4.5 | 4.1 |
| Trustpilot rating | 2.0 | 1.5 | 2.0 |
Safety and Regulation
For Crypto.com, ensuring robust security measures is of the utmost importance to safeguard their customers’ funds and personal information. Thus, the platform follows the industry’s best practices and regulations to create a secure environment.
In comparison with its competitors, Crypto.com is recognized for maintaining a high standard of security. While no system is completely immune to risks, Crypto.com’s commitment to stringent security protocols and regulatory compliance places it among the most reliable and secure platforms in the cryptocurrency industry.
Account Security
Crypto.com implements a number of security features that create a robust defense against unauthorized access and potential threats. Thus, it safeguards users’ accounts and personal data from various forms of cyberattacks and fraud.
Multi-Signature Technology – To improve account security, Crypto.com uses multi-signature technology which requires multiple authorizations to access and transfer users’ assets. This reduces the risk of single points of failure and unauthorized transactions.
Biometric login – This is part of Crypto.com’s multi-factor authentication system, but it sets it apart from other crypto platforms, which typically offer 2FA and no biometric login.
The principle of least privileged access to funds in both cold and hot wallets.
Penetration Testing and Security Audits – The platform regularly conducts rigorous security testing, including penetration testing and external security audits. This helps to identify vulnerabilities and address potential weaknesses in the systems.
Address whitelisting to facilitate the transfer of funds to the trusted parties
Asset Protection
Crypto.com treats the security of end-users’ assets quite seriously. Thus, it implements the following measures to avoid any external hacks and thefts:
Cold Storage – Crypto.com employs cold storage, keeping the majority of user funds in offline wallets that are not connected to the internet. This measure prevents potential cyberattacks on hot wallets and significantly reduces the risk of unauthorized access to user assets.
FDIC Insurance (USD) – The platform’s partner bank, Metropolitan Commercial Bank, provides FDIC insurance up to $250,000 for USD deposits. This insurance protects user USD deposits in the event of the bank’s failure, enhancing the safety of fiat assets.
Crypto Insurance – Crypto.com has secured $750 million of insurance coverage for its digital assets, including cryptocurrencies held on behalf of users. This insurance policy helps mitigate the risk of asset loss due to security breaches or unforeseen circ*mstances.
Proof of Reserves (PoR) – Crypto.com conducts regular audits and employs Proof of Reserves to verify and demonstrate that the assets it holds on behalf of users match their account balances. This practice ensures transparency and confirms the availability of user funds. The company implemented this measure in December 2022 following the crash of the infamous exchange FTX.
Segregated bank accounts for storing fiat assets
Community Federal Savings Bank for USD balances of US residents
Assets backed up 1:1 with a possibility for customers to verify the company’s reserves
Regulation
Crypto.com can boast regulatory approval in multiple jurisdictions.
Thus, on June 1, 2023, the platform announced that it received its MPI license for Digital Payment Token (DPT) services from the Monetary Authority of Singapore (MAS). Previously, it received approval from the Cyprus Securities and Exchange Commission.
Also, Crypto.com has successfully obtained a virtual asset service provider registration from the Bank of Spain, which is quite a significant regulatory approval. Thus, the exchange gains the authorization to offer a variety of crypto-focused services to its customers in this region, further expanding its offerings in compliance with local regulations.
In addition to Spain, Crypto.com has obtained regulatory acknowledgment in the following regions:
Singapore
France
United Kingdom
Dubai
South Korea
Australia
Italy
Greece
Cayman Islands
Pre-registration undertaking with the Ontario Securities Commission and Canadian Securities Administrators
This extensive global regulatory recognition reinforces the exchange’s commitment to compliance and its ability to offer crypto services with an increased level of legitimacy and security in these jurisdictions. However, in 2023, it received sanctions from the SEC and had to shut down many services in North America.
Reputation
Crypto.com is a highly reputable service. Since its foundation in 2016, the platform has gradually improved its reputation. However, it suffered a security breach in January 2022, with hackers stealing over 30 million USD. This event became a serious blow to its trustworthiness.
Following the incident, Crypto.com introduced the Worldwide Account Protection Program (WAPP), which pledges to restore funds up to $250,000 for eligible users. To qualify for this program, users must meet the following criteria:
Utilize multi-factor authentication for their accounts.
File a police report, which can be provided to Crypto.com as evidence in case of fund loss or unauthorized access.
By implementing these measures, Crypto.com aims to bolster the security of user funds and provide an additional layer of protection for its customers.
How Does Crypto.com Compare on Security?
| Crypto.com | Coinbase | Binance | |
|---|---|---|---|
| 2FA | ✔️ | ✔️ | ✔️ |
| Password encryption | ✔️ | ✔️ | ✔️ |
| Address whitelisting | ✔️ | ✔️ | ✔️ |
| Biometrics | ✔️ | ❌ | ✔️ |
| Cold storage for crypto | For vast majority of crypto | For vast majority of crypto | For vast majority of crypto |
| FDIC insurance for USD balances | ✔️ | ✔️ | ✔️ |
| Crypto insurance | ✔️ | ✔️ | ❌ |
| Bug bounty program | ✔️ | ✔️ | ✔️ |
| Regulated | ✔️ | ✔️ | ✔️ |
Customer Support
On the web, Crypto.com faces a lot of criticism regarding its customer service. As many users attest, it is very complicated to reach the customer support team, though the official website assures that it delivers a 24/7 support service. Some users claimed that they only received any assistance, for instance, in about 2, 3, and 4 days’ time. In some cases, this period reached 7 and even 12 days.
Thus, users may find it prudent to approach the platform as more of a self-service website, considering that customer support might not always be as responsive or helpful as desired.
Also, in order to resolve various issues, users may consider joining other community channels of the platform. These channels often have moderators and ambassadors who can provide valuable insights, answer questions, and offer support. Engaging with the community can enhance the overall user experience, as fellow users might share their knowledge, experiences, and tips, creating a collaborative environment within the platform’s community.
How Does Crypto.com Compare on Customer Support?
| Crypto.com | Binance | eToro | |
|---|---|---|---|
| FAQs | ✔️ | ✔️ | ✔️ |
| Web chat | ✔️ | ✔️ | ✔️ |
| ✔️ | ✔️ | ✔️ | |
| Phone | ❌ | ❌ | ✔️ |
| Account manager | For VIP users only | ❌ | For eToro Club members only |
Is There An Alternative To Crypto.com?
If Crypto.com doesn’t meet some of your requirements, you may consider testing other solutions. The choice may depend on your geographical location as well as your preferences in terms of coins supported, UX design, and other factors.
Coinbase – Easier to use than Crypto.com
Coinbase may charge high fees for simple purchases and swaps, but it comes with a variety of innovative and intuitive features. At the same time, it is clear and accessible for novices. Therefore, this is a great alternative for all categories of customers.
Visit Coinbase
eToro – More suitable for users who trade non-crypto assets
Those who trade not only cryptocurrencies but need other investment assets as well for their portfolio should consider other options such as eToro. However, the selection of cryptocurrencies is not so wide in this case.
Visit eToro
To find out more about how Crypto.com compares with competitors, check out the guides below.
Coinbase vs Crypto.com
Binance vs Crypto.com
Gemini vs Crypto.com
Should I Use Crypto.com?
Crypto.com is a favorable option for cryptocurrency traders seeking a platform that offers competitive fees and supports a wide range of cryptocurrencies. It is a particularly good fit for mobile traders since it practices a mobile-centric approach to managing crypto assets and NFT collections.
Also, it is a nice option for the holders of Crypto.com’s native token, CRO. The coin provides additional perks and rewards within the Crypto.com ecosystem, such as fee discounts, staking rewards, and access to exclusive features and promotions. Thus, holding CRO can unlock various benefits and enhance the overall user experience on the platform.
The biggest concern is the quality of customer support and the huge spreads that many consider as hidden fees.
FAQs
Is Crypto.com trustworthy?
Crypto.com implements impressive measures to bolster its security protocols. The platform has undergone numerous security certifications and assessments conducted by top security auditors, which verify and validate the platform’s security infrastructure, processes, and practices. Thus, Crypto.com demonstrates its commitment to providing a secure and reliable environment for its users, helping to build trust and confidence in the platform.
Do I own my crypto on Crypto.com?
If you use the Crypto.com App or Exchange wallet, you will be letting Crypto.com take custody of your crypto on your behalf. However, the Crypto.com DeFi Wallet is a non-custodial wallet. This means that users have complete control over their private keys and digital assets. Thus, users directly control their wallet’s private keys, which ensures that they have full ownership and authority over their cryptocurrencies.
Which is better, Crypto.com or Coinbase?
Both exchanges utilize a maker-taker fee structure, but their fee schedules differ, making them more suitable for different types of traders. Crypto.com offers lower fees for low-volume takers. Coinbase may be a better option for traders dealing with large volumes due to potentially more competitive fees for high-volume trades.
Can I withdraw from Crypto.com to my bank account?
Yes, you can withdraw your holdings to your linked bank account. To do that, you should log into your account, set up your fiat account, sell crypto for fiat, and initiate the withdrawal request.
Is Crypto.com good for beginners?
The platform features a clear and intuitive interface, which is great for novices. The entry barriers for traders are also pretty low. For example, the platform regularly adjusts the minimum trade value for Bitcoin to ensure it remains at the equivalent of $1 or below, considering it is the most valuable cryptocurrency.
Does Crypto.com have high fees?
The maker/taker fees on the Crypto.com Exchange are some of the lowest in the industry. However, the fees in the app are not actually visible, since they are hidden in the spread. In this way, the transparency of the platform is something that many users have doubts about.
How to withdraw from Crypto.com?
Users can withdraw fiat money, such as USD, EUR, GBP, and other supported currencies, from Crypto.com to their linked bank accounts. This feature allows users to convert their cryptocurrency earnings or holdings back into traditional fiat currency with ease and transfer it to their bank for further use or spending.
Methodology
BanklessTimes is deeply committed to providing impartial and informative content, with the primary aim of assisting our readers in making well-informed investment choices. Our reviews are unbiased and extensively explore the strengths and weaknesses of various platforms, drawing from valuable customer feedback and comprehensive comparisons with other alternatives.
Throughout our review process, we rigorously analyze each platform, meticulously assessing a diverse set of crucial criteria that hold utmost importance for potential users. These include evaluating the platform’s features, fees, range of tradable assets, security measures, and more. Additionally, we take into account the platform’s user-friendliness and diligently address essential inquiries, such as its licensing status, to ensure our readers receive a comprehensive and reliable review.
