Credit notes (2024)

You are here: Home > Consumer > Buying goods > Credit notes

  • What is a credit note?
  • Is it legal for a business to offer me acredit note instead of a refund?
  • Do I have to accept a credit note orvoucher?
  • Airline credit notes and vouchers
  • More information

What is a credit note?

A credit note is a paper or electronic note issued by a business to a customer in place of a refund. A credit note acts like a voucher that can only be used for the particular shop, chain of shops or business that issued the credit note.

Is it legal for a business to offer me acredit note instead of a refund?

Yes, businesses are legally allowed to offer you a credit note in place of a refund. In some cases a shop may give you a credit note as a goodwill gesture, for example if you change your mind about something you bought (for products bought in a shop, you do not have a legal right to a refund because you change your mind).

However, if you are legally entitled to a refund, then the business cannot insist that you accept a credit note or voucher instead (except in very limited cases for package holidays – see below).

In general terms, you have a legal right (also called your statutory right) to a refund for:

  • Items or services bought online which you cancel or return during the ‘cooling off period’
  • Flight cancellations and package holiday cancellations – see more below

You also have a legal right to certain remedies if a product breaks, is not fit for purpose or does not do what the advert or seller said it would. A remedy could be a repair, replacement or a refund.

You can read more in our documents on your rights as a consumer in Ireland and consumer rights in the EU.

Do I have to accept a credit note orvoucher?

In general, you do not have to accept a credit note if your complaint is covered by consumer law (except in very limited cases for package holidays – see below). Instead, you can insist on a repair, a replacement or a refund.

If you accept a credit note you may not be able to ask for a refund afterwards.

Airline credit notes and vouchers

Where your flight is cancelled, you are entitled to a choice of:

  • Refund of the cost of your ticket within 7 days or
  • Re-routing to your final destination at the earliest opportunity or
  • Re-routing at a later date at your convenience, subject to availability of seats

A refund in this case means a cash refund (or a refund onto the original method of payment, where you paid by debit card or credit card or by cheque or bank order). Airlines can offer a refund by means of a credit note or a voucher but you do not have to accept this and can insist on getting a full refund.

These rules are set out in EU Regulation 261/2004(pdf).

More information

The Competition and Consumer Protection Commission (CCPC) has more information about faulty goods and changing your mind.

Find out more about your rights as a consumer in Ireland and consumer rights in the EU.

Page edited: 3 June 2022

Related documents

Contact Us

If you have a question about this topic you can contact the Citizens Information Phone Service on 0818 07 4000 (Monday to Friday, 9am to 8pm).

You can also contact your local Citizens Information Centre.

As an expert in consumer rights and legal aspects of business transactions, I can confidently delve into the concepts presented in the provided article on credit notes. My expertise stems from an in-depth understanding of consumer protection laws and regulations, particularly in Ireland and the European Union.

Credit Note Defined: A credit note is a substitute for a refund, issued by a business to a customer. It can be in paper or electronic form and functions as a voucher that is exclusively redeemable at the specific shop, chain of shops, or business that issued it.

Legality of Offering Credit Notes: The article correctly asserts that businesses are legally permitted to offer credit notes instead of refunds. However, it emphasizes that if a customer is legally entitled to a refund, the business cannot insist on providing a credit note or voucher, except in limited cases, such as package holidays.

Consumer Rights and Refunds: The article outlines consumers' statutory rights, emphasizing the legal entitlement to a refund for items or services bought online within the cooling-off period. It also mentions the specific cases where consumers have a right to a refund, such as flight cancellations and package holiday cancellations.

Remedies for Faulty Products: In addition to refund rights, consumers are informed about their rights to remedies if a product is defective, not fit for purpose, or does not meet the advertised specifications. These remedies may include repair, replacement, or a refund.

Acceptance of Credit Notes: Consumers are advised that, in general, they do not have to accept a credit note if their complaint is covered by consumer law. They have the option to insist on a repair, replacement, or a refund. Accepting a credit note may limit the ability to later request a refund.

Airline Credit Notes and Vouchers: The article provides specific information about airline-related scenarios, stating that in the case of flight cancellations, passengers are entitled to choose between a refund, re-routing to the final destination, or re-routing at a later date. It clarifies that a refund means a cash refund and highlights that passengers are not obligated to accept a credit note or voucher.

Legal Framework: The legal framework governing airline refunds is referenced, specifically EU Regulation 261/2004(pdf), which outlines the rights of passengers in the event of flight cancellations.

Additional Resources: The article concludes by pointing readers to additional resources from the Competition and Consumer Protection Commission (CCPC) for more information on faulty goods and consumer rights. It also mentions resources for understanding credit history, housing tax credits, and the Stay and Spend Tax Credit Scheme.

In summary, the provided article comprehensively covers the concepts of credit notes, their legality, consumer rights, and specific scenarios like flight cancellations. The information is accurate, reflecting a solid understanding of consumer protection laws in Ireland and the EU.

Credit notes (2024)

FAQs

What do you mean by credit note? ›

A credit note, also known as a credit memo, is a commercial document issued by the seller and sent to the buyer when there is a reduction in the amount payable to the seller. By issuing a credit note, the seller promises to pay back the reduced amount or adjust it in a subsequent transaction.

Is a credit note a refund? ›

A credit note is not the same thing as a refund. While a refund entails immediate cash back, a credit note stands in as an acknowledgement of the amount due to the buyer. A buyer can either choose to use the credit note to reduce their payment on their unpaid invoice or adjust it towards future payments.

What is the difference between a credit note and an invoice? ›

Invoices are issued to show that payment is owed, whereas credit notes are issued to cancel the invoice or show a return of money. In accounting, invoices show a positive amount coming into your business, while a credit note shows a negative outgoing amount of money.

Why would you issue a credit note? ›

A credit note is issued to a buyer to indicate debt, typically with reference to a previously issued invoice and/or purchase. A credit note might be issued to correct a mistake, or if goods are returned or if items fail while under guarantee.

Does a credit note mean you owe money? ›

A credit note is like a "thank you" from a seller to a buyer when they owe the buyer money. It's used for refunds or fixing mistakes in the seller's favour. For instance, if you return a broken item, the seller issues a credit note to give you back your money, making their books show less owed.

Are credit notes positive or negative? ›

A credit note is effectively a negative invoice - it's a way of showing a customer that they don't have to pay the full amount of an invoice. A credit note might either cancel an invoice out completely if it's for the same amount as the invoice, or it might be for less than the invoice.

What are the disadvantages of a credit note? ›

Disadvantages of Credit Note

Impact on Revenue: Issuing credit notes for discounts or rebates can impact revenue recognition and financial performance. Record-keeping: Maintaining proper records and organizing a large number of credit notes may pose challenges.

Who sends a credit note? ›

credit accounting. A credit note is a document issued by a seller to a buyer to notify them that credit is being applied to their account.

Can you undo a credit note? ›

Once you include the credit note on a VAT return and submit it to the Revenue, you cannot delete it. If you make a mistake, you will need to reverse the credit note with an invoice to nullify the value. Your next VAT return will then include the new invoice.

What is the difference between credit note and overpayment? ›

Overpayments occur when a customer pays more than they owe. Prepayments are payments a customer makes in advance of an invoice being raised. Credit notes reduce the amount a customer owes. They're often used when a customer returns goods or the customer pays but the sale doesn't go through.

Is a credit note the same as a receipt? ›

There is not much difference between a Receipt and a Credit Note, except in a definition sense. From an accounting perspective, a Receipt signifies actual Receipt of money, while a Credit Note would be used to credit your Customer/Sub-Reseller with funds without actual Receipt of money.

Should I void or credit note an invoice? ›

A credit note allows you to add notes as to what happened and to control the date of the credit so you can record the credit in a different date than the invoice. Void treats the invoice as if it never existed. Your choice, however, if the invoice period is locked and reported, use a credit note.

Do I have to accept a credit note instead of a refund? ›

In general, you do not have to accept a credit note if your complaint is covered by consumer law (except in very limited cases for package holidays – see below). Instead, you can insist on a repair, a replacement or a refund. If you accept a credit note you may not be able to ask for a refund afterwards.

What is a credit note in simple words? ›

Credit note - What is a credit note? A credit note (also known as credit memo) is issued to indicate a return of funds in the event of an invoice error, incorrect or damaged products, purchase cancellation or otherwise specified circ*mstance.

What are the benefits of credit notes? ›

They help in maintaining accurate records, improving cash flow, strengthening customer relationships, and managing inventory efficiently. By utilizing credit notes effectively, businesses can enhance financial transparency, resolve disputes, and ensure a healthy and sustainable financial position.

What is the difference between debit and credit note? ›

The primary distinction between debit and credit notes lies in their origin and purpose: Origin: Debit notes originate from the buyer, while credit notes come from the seller. Purpose: Debit notes request an increase in the amount payable by the buyer, whereas credit notes acknowledge a decrease in what the buyer owes.

What is the difference between a credit note and a sales return? ›

In a supplier and buyer transaction, the supplier issues a "credit note" as a sales return. By doing so, the supplier informs the buyer that the purchase returns are accepted. A credit note, also called a "sales return credit note", is given by the supplier in exchange for a debit note.

What is a credit note in a journal entry? ›

The journal entry passed when a credit note is issued: Creditors' Account – Dr. To Goods Returned Account – Cr. A debit note is issued to the seller of goods by the purchaser while returning goods purchased while a credit note is issued to the purchaser of goods or the customer by the seller of goods.

What does credit note mean in SAP? ›

1. A transaction that reduces Amounts Receivable from a customer is a credit memo. For eg. The customer could return damaged goods. A debit memo is a transaction that reduces Amounts Payable to a vendor because, you send damaged goods back to your vendor.

Top Articles
Acorns Later Review: Roth IRA and Traditional Retirement Accounts
What is an invoice vs. a bill? Here are the differences | Stripe
Pollen Count Centreville Va
Sandrail Options and Accessories
Aadya Bazaar
25X11X10 Atv Tires Tractor Supply
Craigslist Nj North Cars By Owner
Nieuwe en jong gebruikte campers
2021 Lexus IS for sale - Richardson, TX - craigslist
REVIEW - Empire of Sin
ᐅ Bosch Aero Twin A 863 S Scheibenwischer
Costco Gas Foster City
Download Center | Habasit
Xxn Abbreviation List 2023
Swedestats
Velocity. The Revolutionary Way to Measure in Scrum
Watch The Lovely Bones Online Free 123Movies
ZURU - XSHOT - Insanity Mad Mega Barrel - Speelgoedblaster - Met 72 pijltjes | bol
Gentle Dental Northpointe
Robin D Bullock Family Photos
Aps Day Spa Evesham
Parc Soleil Drowning
Two Babies One Fox Full Comic Pdf
Directions To Cvs Pharmacy
Nesb Routing Number
Wrights Camper & Auto Sales Llc
Garden Grove Classlink
Grave Digger Wynncraft
Rgb Bird Flop
Taylored Services Hardeeville Sc
Possum Exam Fallout 76
R/Sandiego
Street Fighter 6 Nexus
Sun Haven Pufferfish
Tendermeetup Login
Elisabeth Shue breaks silence about her top-secret 'Cobra Kai' appearance
2008 DODGE RAM diesel for sale - Gladstone, OR - craigslist
Devotion Showtimes Near The Grand 16 - Pier Park
How much does Painttool SAI costs?
Riverton Wyoming Craigslist
US-amerikanisches Fernsehen 2023 in Deutschland schauen
FREE - Divitarot.com - Tarot Denis Lapierre - Free divinatory tarot - Your divinatory tarot - Your future according to the cards! - Official website of Denis Lapierre - LIVE TAROT - Online Free Tarot cards reading - TAROT - Your free online latin tarot re
Promo Code Blackout Bingo 2023
Tricare Dermatologists Near Me
Wordle Feb 27 Mashable
Senior Houses For Sale Near Me
Fredatmcd.read.inkling.com
300 Fort Monroe Industrial Parkway Monroeville Oh
Uncle Pete's Wheeling Wv Menu
Escape From Tarkov Supply Plans Therapist Quest Guide
OSF OnCall Urgent Care treats minor illnesses and injuries
Elizabethtown Mesothelioma Legal Question
Latest Posts
Article information

Author: Aracelis Kilback

Last Updated:

Views: 5925

Rating: 4.3 / 5 (44 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Aracelis Kilback

Birthday: 1994-11-22

Address: Apt. 895 30151 Green Plain, Lake Mariela, RI 98141

Phone: +5992291857476

Job: Legal Officer

Hobby: LARPing, role-playing games, Slacklining, Reading, Inline skating, Brazilian jiu-jitsu, Dance

Introduction: My name is Aracelis Kilback, I am a nice, gentle, agreeable, joyous, attractive, combative, gifted person who loves writing and wants to share my knowledge and understanding with you.