Existing customer benefits
Free Creation Credit Card App
Protection against fraud
Spread the cost with Creation Flex
Section 75 consumer protection
Creation Credit Card App^
Manage your Creation issued Credit Card on the move anytime, anywhere with our Creation Credit Card App. Track your spending, easily make repayments, freeze your card if you need to and much more.
Find out more
Download the Credit Card App^
^To register, you’ll need to enter your card number, expiry date and date of birth.
Keep in control with Creation Flex
- Big shopping bill? – Flex it.
- Need to buy a birthday present? – Flex it.
- Need some help with those shoes you bought the other day – Flex it.
With Creation Flex, our new Credit Card Instalment Plan, available exclusively in your Creation Credit Card App, you can spread the cost of almost everything you use your Credit Card for and know when you’ll pay it off.
Find out more
Customer security centre
Check out essential information on how we protect your account, and steps you can take to keep your data safe from fraudsters.
Security centre
One-Time Passcode
Find out all you need to know about the type of security code you may be asked for when making an online transaction.
Learn more
If things go wrong
If you don’t recognise a transaction or haven’t received what you paid for, head to our dedicated Creation Card and Travel Disputes Portal.
Disputes portal
Customer security centre
Check out essential information on how we protect your account, and steps you can take to keep your data safe from fraudsters.
Security centre
One-Time Passcode
Find out all you need to know about the type of security code you may be asked for when making an online transaction.
Learn more
If things go wrong
If you don’t recognise a transaction or haven’t received what you paid for, head to our dedicated Creation Card and Travel Disputes Portal.
Disputes portal
Managing your finances
Things to know about Persistent Debt
Find out more
Understanding Credit Cards
Find out all you need to know about how to manage your account, make a payment, use your card abroad and much more. See the most popular topics below or scroll down for more information.
- How to make a payment?Make a payment in the way which best suits you
- How do I activate my card?Find out how to activate your new credit card
- Can I manage my account online?Use our Credit Card App or Online Account Manager 24/7
- What is Open Banking?Find out more about this new service
- How do I log in to the Online Account Manager?Follow our handy step-by-step guide
- Travelling overseas?Everything you need to know before going abroad
- What is APR?Find out about borrowing in this simple guide
- How can I dispute a Creation Credit Card transaction?Get instant help in our Card and Travel Disputes portal
- What is a money transfer?The difference between balance and money transfer
Useful links
- Customer care
- Know your customer
- Data protection notice
- Data subject rights request
- Modern slavery statement
- Open banking
- UK tax strategy
- Corporate social responsibility
- FLA lending code
- Cookie policy
- Terms and conditions
- Accessibility
- Persistent debt
- Legal information
- Help?
Get in touch
Card customers
For card customers call 0371 376 9214*
Loans customers
For loans customers call 0371 402 3419*
Finance agreement customers
For Finance agreement customers call 0371 402 8905*
Insurance (incl.motor) customers
For Insurance (incl.motor) customers call 0371 376 9200*
Motor finance agreement customers
For Motor finance agreement customers call 0371 512 1983*
*Calls may be recorded. Calls charged at basic rate. The number provided above may be included as part of any inclusive call minutes provided by your phone operator.
Creation Financial Services Limited provides and is the issuer of credit cards. Registered Office: Chadwick House, Blenheim Court, Solihull, West Midlands B91 2AA (England - company number 1091883). Authorised and regulated by the Financial Conduct Authority. Registration Number 313153 Creation Consumer Finance Limited provides personal loans. Registered Office: 6th Floor, Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT (Northern Ireland - company number NI032565). Authorised and regulated by the Financial Conduct Authority. Registration Number 311518 Creation is the trading name for both Creation Financial Services Limited and Creation Consumer Finance Limited.
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