How-to
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Guest
It’s nearly time to travel, so you’ll want to take care of those final details. Follow these tips to prepare for a smooth check-in.
Before you arrive
Find your reservation details
Go to your Trips page to find important information, such as the address, your Host’s contact information and your billing receipt. Check-in information is usually available 48 hours before the reservation begins.
Communicate with your Host
Before your arrival date, message your Host to confirm:
- Check-in and checkout times
- Arrival details
- Key exchange or an alternative method of access
- Contact information and whether either one of you will be without phone or internet access during the trip
- Any other questions you might have
If check-in or checkout times aren’t specified in the listing description, then the default check-in time is 3:00pm and checkout is 11:00am (local time), unless otherwise noted by the Host.
On arrival
In-person key exchanges
Some Hosts may want to greet you in person to give you the keys or the entry code to their place. If so, look up travel advisories so you can allow extra time to meet up in the event of things like flight delays, bad weather, or road closures.
Other check-in methods
Other options include:
- Self check-in
- Messaging with instructions to enter
- Leaving keys in a lockbox
- Having a neighbour, co-Host, or doorperson meet guests
Our Rebooking and Refund Policy states that guests need to have reasonable access to the place they booked. If you don’t, contact Airbnb within 24 hours of discovering the issue.
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Where to find your check-in instructions
You can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.
