Contact Us
Contact numbers
Purchasing at T-Mobile
Consumer Sales:1-800-T-MOBILE
For
General Customer Care & Technical Support
From the
, on a
From your
Call:1-800-937-8997
If you are calling about a technical issue with your
International Callers
Call:1-505-998-3793
All calls made to this number from a
Customer Care representatives are available daily from 4 a.m. to Midnight PST
Contact us - TTY
TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.
Dial 711 to reach a Relay Agent.
Purchasing at T-Mobile
Short Codes
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Short Codes
Addresses
Questions and Comments
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
Questions and Comments
Payment
You can pay your bill online, or by phone at1-877-453-1304.
Payment
Bankruptcy Legal Notices
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices
Bankruptcy Legal Notices
Questions on T-Mobile service?
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You can check your balance, data, minutes, and text messages for free. Find out how on ourCheck your usagepage.
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Upgrading your phone through your My
T-Mobile account is simple and fast. See our phone upgrade FAQsfor additional information. -
T-Mobile provides several optionsfor paying your bill, including AutoPay, making an online payment, paying over the phone, and more. -
It is really easy to track your phone order. Visit ourOrder status & trackingpage for more information.
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As over one million customers have already learned, it’s quick and easy tosetup your iPhone® to work on
T-Mobile 's network. -
Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about
T-Mobile 's device protection program here. -
The theft or loss of a device is a difficult experience. Fortunately,
T-Mobile provides a few easy-to-setup security features that can protect your information and simple steps you can take to secure your information and account if yourT-Mobile device is ever lost or stolen.
