Contact Us | Blue Cross and Blue Shield of Illinois (2024)

FAQs

How can I speak to a live person at BCBSIL? ›

1-877-860-2837 (TTY/TDD: 711)

We are available 24 hours a day, seven (7) days a week. The call is free. A live agent can be reached from 8 a.m. to 5 p.m. Central Time, Monday through Friday.

Last week the Illinois Department of Insurance (IDOI) fined Health Care Service Corporation (HCSC), the parent company of Blue Cross Blue Shield of Illinois (BCBSIL), another $231,900 for violating the ISMS-initiated Network Adequacy and Transparency Act (NAT Act) – this time for failing to keep up-to-date and accurate ...

About Blue Cross and Blue Shield of Illinois

BCBSIL is a division of Health Care Service Corporation, a Mutual Legal Reserve Company and an Independent Licensee of the Blue Cross and Blue Shield Association.

To access the IVR system, call BCBSIL Provider Services at 800-972-8088. For help navigating the IVR, refer to this caller guide. Checking eligibility and/or benefit information and/or obtaining prior authorization is not a guarantee of payment.

For government programs member information, the provider customer service and eligibility verification phone numbers are as follows: Blue Cross Community Health Plans^SM (BCCHP) – 877-860-2837.

Please call our customer service number at 1-888-697-0683 (TTY/TDD: 711) from 8:00 a.m. – 8:00 p.m., local time, 7 days a week.

During the grace period, BCBSIL will: Process claims for services received during the 1st month of the grace period and pend and not process claims for covered services received in the 2nd and 3rd months of the grace period. This means that no payments will be made to your provider until you pay your premium in full.

In December 2022, the Court concluded that BCBSIL discriminates against transgender enrollees when it enforced categorical exclusions of gender affirming care, even in self-funded plans that may be designed by employers. Despite the Court's decision, BCBSIL continued to administer the exclusions in 2023.

Most Blue Cross Blue Shield members can rest easy since Blue Cross Blue Shield coverage opens doors in all 50 states and is accepted by over 90 percent of doctors and specialists. And if your extended travel plans take you abroad, you can ensure you have access to quality care through GeoBlue.

What insurance is accepted in all 50 states? ›

The Blue Cross and Blue Shield Association is a national federation of independent, community-based and locally operated Blue Cross and Blue Shield companies. Healthcare coverage is one of the most important decisions you make. Choose the card that opens doors in all 50 states.

Member Services representatives are available at 1-877-723-7702 (TTY: 711). We are available seven (7) days a week. Our call center is open Monday-Friday 8:00 a.m. – 8:00 p.m. Central time. On weekends and Federal holidays, voice messaging is available.

Prior authorization is required for some members/services/drugs before services are rendered to confirm medical necessity as defined by the member's health benefit plan. A prior authorization is not a guarantee of benefits or payment. The terms of the member's plan control the available benefits.

Credentialing can take 30 to 120 days. Note: The CAQH Credentialing Application must be complete prior to completing the Provider Onboarding Form. Credentialing is required for Professional Provider Types: MD, DO, PSYD, DC, CNM, LCSW, LCPC, LMFT, DPM, PA, APN, CNP, RD, LAC and DN.

1-877-860-2837

We are available 24 hours a day, seven (7) days a week.

We're open 8:00 a.m. – 8:00 p.m., local time, 7 days a week.

Job Summary:

Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives.

Behavioral health services can help those facing mental health conditions, substance abuse or a behavioral health crisis. The type of service you might need depends on your personal situation. Call Member Services at 1-877-860-2837 (TTY/TDD: 711) and we can help you find out what services are covered.