Article 50. Prohibition Against Deceptive Sales Acts or Practices. —
A deceptive act or practice by a seller or supplier in connection with a consumer transaction violates this Act whether it occurs before, during or after the transaction. An act or practice shall be deemed deceptive whenever the producer, manufacturer, supplier or seller, through concealment, false representation or fraudulent manipulation, induces a consumer to enter into a sales or lease transaction of any consumer product or service.
Without limiting the scope of the above paragraph, the act or practice of a seller or supplier is deceptive when it represents that:
a consumer product or service has the sponsorship, approval, performance, characteristics, ingredients, accessories, uses, or benefits it does not have;
a consumer product or service is of a particular standard, quality, grade, style, or model when in fact it is not;
a consumer product is new, original or unused, when in fact, it is in a deteriorated, altered, reconditioned, reclaimed or second-hand state;
a consumer product or service is available to the consumer for a reason that is different from the fact;
a consumer product or service has been supplied in accordance with the previous representation when in fact it is not;
a consumer product or service can be supplied in a quantity greater than the supplier intends;
a service, or repair of a consumer product is needed when in fact it is not;
a specific price advantage of a consumer product exists when in fact it does not;
the sales act or practice involves or does not involve a warranty, a disclaimer of warranties, particular warranty terms or other rights, remedies or obligations if the indication is false; and
the seller or supplier has a sponsorship, approval, or affiliation he does not have.
FAQs
7394, otherwise known as "The Consumer Act of the Philippines" by amending specific sections that fall under said provisions. Republic Act No. 7394 was enacted primarily to protect the consumers against hazards to health and safety, and against deceptive, unfair and unconscionable sales acts and practices.
What is RA 7394 Consumer Act of the Philippines refund? ›
Understanding the Return and Exchange Policy
7394 or the Consumer Act of the Philippines. Simply put, the law states that consumers have the right to be compensated for receiving products that are either defective or not as advertised.
What is the consumer Guarantee Act in the Philippines? ›
Consumer Protection Act
The Consumer Act of the Philippines, or Republic Act 7394, provides a comprehensive protection framework for consumers, which includes the right to information, the right to safety, and the right to redress.
What is the refund law in the Philippines? ›
7394, or the Consumer Act of the Philippines. The law simply states that customers have the right to compensation if they receive goods that are either faulty or not as described. They have the option of returning the item, asking for a replacement, a refund, or a repair.
What agency protects consumer rights in the Philippines? ›
Fair Trade Enforcement Bureau (FTEB)
Oversees the overall implementation of trade and consumer protection laws. FTEB handles import regulation, sales promotion, product standards monitoring, business licensing, enforcement, mediation, and adjudication as regards the Consumer Act, Price Act, and Business Name Laws.
What is home solicitation sales in the Philippines? ›
(am) "Home solicitation sale" means consumer sales or leases which are personally solicited by any person or organization by telephone, person-to-person contact or by written or printed communication other than general advertising or consummated at the buyer's residence or a place of business, at the seller's transient ...
What are the 8 basic rights of a consumer in the Philippines? ›
The 8 rights are: 1) right to basic needs, 2) right to safety, 3) right to information, 4) right to choose, 5) right to redress, 6) right to representation, 7) right to consumer education, and 8) right to a healthy environment.
What are the prohibited acts in the Philippines? ›
To mutilate, deface, trample on, cast contempt, or commit any act or ommission casting dishonor or ridicule upon the National Flag or over its surface; To dip the National flag to any person or object by way of compliment or salute; To use the National Flag: 1.
What is Section 3 of the Consumer Protection Act? ›
3. Suppliers are not permitted to take advantage of consumers who are unable to protect their interests due to mental or physical disability, poor literacy, ignorance or inability to Page 22 22 │ Consumer Protection Act, No. 68 of 2008 understand the language of an agreement or any similar factors.
How long does a consumer have to return an item? ›
If something's faulty – in other words it breaks the SAD FART rules – returning it speedily is crucial. Within 30 days. You can usually still get a full refund due to what's called your 'short-term right to reject'. After that only expect exchange, repair or part-refund.
The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.
Are customers entitled to a refund? ›
If there's a problem with your item, you're entitled to a refund whether you bought it online or in store. You don't even need the receipt – you just need to be able to prove the purchase, so you could use a bank statement. This falls under the Consumer Rights Act 2015 and overrides the retailer's own returns policy.
What is the price tag law in the Philippines? ›
It shall be unlawful to offer any consumer product for retail sale to the public without an appropriate price tag, label or marking publicly displayed to indicate the price of each article and said products shall not be sold at a price higher than that stated therein and without discrimination to all buyers: Provided, ...
What are five federal laws that protect consumers? ›
Consumer Warranties and Service Contracts
- Express and Implied Warranties.
- Dealing With Warranty Breach.
- Federal Securities Act.
- Fair Credit Reporting Act.
- Dodd-Frank Act.
- The Fair Housing Act.
- The Fair Debt Collection Practices Act (FDCPA)
- Section 5 of the Federal Trade Act.
