The following tests require you to log in to the router on your home network to troubleshoot your network. You will need your router’s login credentials to proceed. If you do not have your router’s login credentials, you will need to contact your Internet Service Provider.
These tests refer to options that are typically found in a router’s menu. If you cannot find what you’re looking for, please refer to your router’s manual.
You may not need to perform all of these tests, so be sure to test the game after attempting each one.
If you are on an institutional (school), corporate, or other shared network, please refer to your network administrator for further assistance.
Test 1: Universal Plug and Play
- Turn Port Forwarding off (if it is turned on) and enable Universal Plug and Play (UPnP).
- Check your new settings in game. If this doesn’t resolve your issue, proceed to the next test.
Test 2: Port Forwarding
- Turn UPnP off.
- Turn Port Forwarding on. Learn more about Port Forwarding.
- Assign a Static IP address to your console.
- Check your new settings in game. If this doesn’t resolve your issue, proceed to the next test.
Test 3: DMZ (PlayStation 4 and Xbox One only)
- Turn Port Forwarding off.
- Assign the console’s Static IP address to your router’s DMZ.
- Test your new settings in game.
Please note: Once you have tested DMZ, be sure to remove your Static IP address from your router's DMZ.
If none of the tests or troubleshooting tips above solves your connectivity issues, please contact your Internet Service Provide for further assistance.
