Comporium Help Center (2024)

FAQs

Is Comporium customer service 24/7? ›

Have a question? Rated with a customer service satisfaction of 99.6%, our knowledgeable team of experts is here to help 24/7. Contact an agent by clicking on the "Chat with an Expert" tab below or call 888.403. 2667.

To reboot your internet connection:

First, unplug the power cord (thin black cord) for your modem. Then remove the phone cord from the back of the modem. Once this is done, wait approximately 30 seconds then plug the phone cord back into the modem.

You can reach our support team by phone at 888-403-2667. We are available 24 hours, 7 days a week, by phone and chat.

Front Panel LED Status. Green: Wi-Fi ready. Purple: Wi-Fi error. Blue: Power on, no Wi-Fi. Flashing Blue and Green: Firmware upgrade in progress.

Comporium internet services do not have any data caps. However, if a subscriber's high bandwidth usage impacts other subscribers in that area, Comporium reserves the right to engage the customer to minimize the disruption to others.

Many NC and SC addresses can access Comporium's cable plans, ranging in download speed from 100 megabits per second up to 1,000Mbps. Select households may also be serviceable for Comporium's fiber network, which comes with symmetrical speeds up to 5,000Mbps.

Sometimes a Google Fiber device gets into a state that requires you to restart (also known as "power cycle") or perform a a factory reset. For example, your Fiber Jack, router, or Mesh Extender may have trouble coming back online after an outage or getting interrupted during a software update.

Unable to access equipment? Comporium offers three types of internet service to our subscribers. The three internet service types are Fiber, Cable Modem, and DSL.

What is the meaning of the word Comporium? ›

E. L. and Mary Barnes bought the company in 1912; their great-grandchildren still run the company today. In 2001, Rock Hill Telephone Company and its affiliates became known as "Comporium," a word created from "Communications" and "Emporium"— a one-stop shop for a variety of products and services.

If you'd like to cancel your service, call Customer Service (888-403-2667) to get started.

There could be a number of factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

Causes of Modem Not Connecting to Internet

Loose power or coax connections. Damaged Ethernet cable connections. Miscommunication with the router. Overheating.

While some people use the two words interchangeably, they are not the same thing. A modem brings internet service into the home from internet service providers (ISPs), while a router delivers that internet connection to the devices in your home, allowing them to connect wirelessly via WiFi or through Ethernet cables.

Comporium. Digital Video, Internet, Phone, and Home Security Monitoring.

If you believe you are experiencing an outage, contact us at 888-403-2667. Still having issues? Check out these other helpful articles: My internet is not working.

However, you can make a one-time payment by visiting one of our retail locations or calling Customer Service at 888-403-2667.

If you'd like to cancel your service, call Customer Service (888-403-2667) to get started. For your safety, service cancellations can only be requested by the primary account holder.