Comporium Help Center (2024)

FAQs

Is Comporium customer service 24/7? ›

Have a question? Rated with a customer service satisfaction of 99.6%, our knowledgeable team of experts is here to help 24/7. Contact an agent by clicking on the "Chat with an Expert" tab below or call 888.403. 2667.

To reboot your internet connection:

First, unplug the power cord (thin black cord) for your modem. Then remove the phone cord from the back of the modem. Once this is done, wait approximately 30 seconds then plug the phone cord back into the modem.

If you encounter any issues with your Comporium.net email, please call 888-403-2667 for assistance.

Front Panel LED Status. Green: Wi-Fi ready. Purple: Wi-Fi error. Blue: Power on, no Wi-Fi. Flashing Blue and Green: Firmware upgrade in progress.

Comporium does not participate in blocking, throttling, or paid prioritization. Please include your name, Comporium account number, and any other identifying information with your complaint or question.

With a service area of over 4,500 square miles and 150,000+ customers served, Comporium is large enough to offer cutting-edge technology but small enough to offer superior customer service. Day in and day out, our workforce of close to 1000 employees strives to make your life easier.

Sometimes a Google Fiber device gets into a state that requires you to restart (also known as "power cycle") or perform a a factory reset. For example, your Fiber Jack, router, or Mesh Extender may have trouble coming back online after an outage or getting interrupted during a software update.

Unable to access equipment? Comporium offers three types of internet service to our subscribers. The three internet service types are Fiber, Cable Modem, and DSL.

What is the meaning of the word Comporium? ›

E. L. and Mary Barnes bought the company in 1912; their great-grandchildren still run the company today. In 2001, Rock Hill Telephone Company and its affiliates became known as "Comporium," a word created from "Communications" and "Emporium"— a one-stop shop for a variety of products and services.

If you'd like to cancel your service, call Customer Service (888-403-2667) to get started.

There could be a number of factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

Sometimes your cable modem and router need a reboot/restart. See if this fixes the connection issues. Check your Ethernet cables. If you have a spare Ethernet cable, test it out to make sure there isn't a problem with the physical wire connection.

The modem is responsible for sending and receiving signals from the ISP, while the router disperses the signal to devices on the network. In a typical home network setup, the modem is connected to the router, which is then connected to each device on the network.

Digital Video, Internet, Phone, and Home Security Monitoring.

If you believe you are experiencing an outage, contact us at 888-403-2667. Still having issues? Check out these other helpful articles: My internet is not working.

Customers who prefer making payments with a live agent or need to make a payment arrangement can contact us at 888-403-2667. Payments made over the phone may be subject to an agent assistance fee of $5. Comporium offers several options for customers to make billing payments at their convenience.

If you'd like to cancel your service, call Customer Service (888-403-2667) to get started. For your safety, service cancellations can only be requested by the primary account holder.