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| Also, CNN Pipeline has identified an issue whereby a small percentage of Mac users may experience difficulty accessing some video clips through our search and browse features. If a clip has not been requested for more than a week, it will no longer be cached and has to be requested from the originating server. Mac requests back to the originating server can occasionally fail. CNN Pipelines developers are working hard on the issue, and we hope to have a solution to this shortly. In the interim, you may repeatedly request the same clip to bring it forth to a cache server, allowing your computer access to the video. We apologize for any inconvenience, and appreciate your patience while we work to find a solution. | ||||||||||||||||||||||
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| Are you seeing GREEN VIDEO? Try these QUICK and EASY steps to start enjoying Pipeline video now: | ||||||||||||||
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| Note: If these steps did not solve your problem, you may need to update the driver on your computer\'s video card. |
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TECHNICAL
Pipeline Installation and Player Questions
What are the minimum computer specifications required to use CNN Pipeline's Web Player?
What are the bandwidth requirements to use CNN Pipeline's Web Player?
Can I limit bandwidth used by the application?
Do I need Windows Media Player installed to view Pipeline Video with the Web Player?
Do I need a specific version of Windows Media Player?
Internet Explorer seems to be locking up when I am launching the Web Player. How do I fix this?
I am receiving the error Data is invalid. How do I fix this?
Why do video clips sometimes stop or pause?
I am having audio difficulties. How can I fix this?
I can open the player, but cannot see any video.
Why did I receive the "video unable to play" or "video unavailable" message? How do I resolve this?
The video has stopped, disconnected, or gone blank. What does this mean?
How do I search archived videos? Is all content available through the archives?
I have read the FAQs, but am still having an issue. Where can I log a support request?
General Questions
What are the differences between the CNN Pipeline Web and Downloadable players?
What is the difference between Free Video and CNN Pipeline Video?
My pop-up blocker won't let me launch the Web Player. How can I fix that?
What about personal firewalls?
I work within a secure network. How will this affect my viewing?
What ports do I need open to access this?
What is a browser cookie?
What does "network error," mean? How do I resolve this?
I have read the FAQs, but am still having an issue. Where can I log a support request?
CONTENT
I'd like an overview of CNN Pipeline's content features.
What is the difference between Free Video and CNN Pipeline Video?
Which videos are available through Pipeline?
Can I download videos on CNN.com?
Can I purchase clips (videos) seen on CNN.com?
How do I search archived videos? Is all content available through the archives?
What are Producer Picks?
Can I still view CNN Now in the News (formerly QuickCast)?
Can I still view CNN Uncut?
What other services are available through CNN.com?
I have read the FAQs, but am still having an issue. Where can I log a support request?
Other FAQs about CNN: CNN TV | CNN.com | Video | Technical issues | CNN Member Services
What are the minimum computer specifications required to use CNN Pipeline's Web Player?
Windows
Microsoft Windows®: 2000 with WMP9+ or XP with service pack 2
Microsoft Internet Explorer 6, Netscape Navigator 7, or Firefox 1
Windows Media Player 9+
256 megabytes (MB) of RAM - 512 MB recommended
Super VGA (800 x 600) or higher resolution
16-bit sound card
Speakers/headphones
Macintosh
Mac OS X 1.3 "Panther" with Windows Media Player 9
Mac OS X 1.4 "Tiger" with Windows Media Player 9
Safari 1.3, Safari 2.0, or Firefox 1
Windows Media Player 9
256 megabytes (MB) of RAM - 512 MB recommended
Super VGA (800 x 600) or higher resolution
Speakers/headphones
What are the bandwidth requirements to use CNN Pipeline Downloadable and Web Players?
CNN Pipeline, providing fast access to extensive high-quality content, requires a high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for Pipeline use. CNN does not recommend using dial-up or other low bandwidth connections to access premium content. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details.
The CNN Pipeline Downloadable Player requires approximately 750Kbps of bandwidth for operation, though this number varies based on individual usage.
The Web Player requires approximately 450Kbps of bandwidth for operation, though this number varies based on individual usage.
Can I limit bandwidth used by the application?
No. The player automatically controls thresholds.
The player says Connecting to media...' but takes a long time to load or does not load?
If the Web Player has loaded and Windows Media Player reports, Connecting to media... but the streams take a long time or fail to load, please try the following:
For Mac Users:
When first loaded, Windows Media Player must be initialized outside of a browser so that it can configure itself. Occasionally, updates to Safari or Firefox browsers can overwrite WMP configurations, causing issues when attempting to view streaming video. To correct this, close the Pipeline Web Player, then click here to launch a short test stream in the Windows Media Player. This may take up to three minutes to load. When directed, please close the player and re-launch Pipeline to begin enjoying our video content.
For Mac and PC Users:
Additionally, some Mac and PC users may experience this same issue due to a personal or corporate firewall. Firewall programs often block UDP and Multicast transport protocols.
Please follow the instructions below to configure your player for HTTP streams. Make sure that you close the Pipeline Web Player before proceeding or changes to the Windows Media Player settings may not be saved.
Windows Media Player 9 or higher (Mac)
To locate the player, type windows media player into Spotlight or Finder.
Open Windows Media Player.
On the menu bar, select "Windows Media Player" and pull down to "Preferences...".
In Preferences, select the "Network Settings" tab.
Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked.
Then hit "OK" to close this window.
Windows Media Player 9 or higher (PC)
To locate the player click Start > Programs > Accessories > Entertainment.
Open Windows Media Player.
On the menu bar, select "Tools" and pull down to "Options."
In Options, select the "Network" tab.
Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked.
Then hit "OK" to close this window, and "OK" again to close the Options window.
Close Windows Media Player and any open browsers, then re-launch the browser and sign in to launch Pipeline.
Do I need Windows Media Player installed to view Pipeline Video with the Web Player?
Yes. Windows Media Player is required to utilize the CNN Pipeline Web Player. The Pipeline Video Web Player is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar.
For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.
You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates " from the Help menu. (Mac users: select "Check for Player Upgrade" from the Help menu.)
Do I need a specific version of Windows Media Player?
The CNN Pipeline Web Player is optimized for Windows Media Player version 9 and above.
To check your version, open the player, select "Help," and then "About" from the top toolbar.
The latest Windows Media Player can be obtained from the Microsoft Download Center.
What are the differences between the CNN Pipeline Web and downloadable players?
No matter which CNN Pipeline player you choose, Pipeline puts you in control of the news. You can watch up to four news streams at once, changing streams with just one click. Additionally, CNN Pipeline offers commercial free access to video content on-demand, including CNN.com's free video, with multiple features for convenient searching and browsing. Our video archive, not available through the Free Video Player, gives you unlimited access to CNN's online video library. For the news that matters to you in a format that fits your lifestyle; CNN Pipeline - Ride Your World!
For detailed information, please review our side-by-side comparison!
My pop-up blocker won't let me launch the Pipeline Web Player. How can I fix that?
Pop-up blockers may prevent the Pipeline video player from opening. Setting your pop-up blocker to allow pop-ups from CNN.com will fix this problem. Please see your pop-up blocker's help section for more information. Many pop-up blockers can be modified via a "settings," "options," or "block/allow" button.
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass. If this problem persists, try closing the player, and then re-launch it from any video link on CNN.com.
I am having audio difficulties. How can I fix this?
Poor audio can result from multiple sources. Internet traffic congestion is the most common cause of pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues. If the audio problem appears to be a result of Internet traffic congestion, try closing the player, and then re-launch it from any video link on CNN.com. If high CPU usage is causing interruptions to Pipeline audio, try closing any programs that you are not using and re-launching the player. Finally, check to ensure that your connection is fast enough to support the Pipeline Player by reviewing our Bandwidth Requirements.
Receiving no audio transmission is generally an indicator that your speakers or system volume have been muted. Make sure that your audio is enabled and that both your system volume and Windows Media Player volume have the "mute" function disabled.
If your issue is concerning the audio volume resetting between video selections, please be advised that in non active-x compatible browsers, the plug-in for Windows Media Player defaults to this action. Due to the preset defaults, the Pipeline Player is unable to maintain audio consistency between streams, but volume can be always be adjusted by using the controls on the lower right corner of the video screen.
What about personal firewalls?
A firewall is software designed to be your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you believe that your personal firewall is blocking transmission, please review the information below to allow CNN.com video to stream.
- Norton Personal Firewall (NPF) or Norton Internet Security (NIS):
- Go to Firewall Settings > Set slider to Medium > click Custom Level button and make sure your ActiveX Control Security is set to none.
- Go to Settings > Ad Blocking > Turn Off
- Go to Norton AntiSpam > Ad Blocking > Turn Off
- Go to Internet Zone Control > Trusted > Add cnn.com and cnn.com/video to the list of trusted sites.
- Under "Settings" locate "Ad Blocking" > switch it to "OFF"
Norton Personal Firewall (version 2004 or newer):
Norton Internet Security (version 2004 or newer):
Norton Personal Firewall (version 2003 or older):
Norton Internet Security (version 2003 or older):
I work within a secure network. How will this affect my viewing?
Some corporate networks and Internet Service Providers block video transmissions by use of a Firewall. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission
I can open the player, but cannot see any video.
A browser error may have occurred. Try closing the player, and then reopen it via any video link on CNN.com.
In some events, an application error may be causing the problem. Try closing the player, and then reopen it via any video link on CNN.com.
Additionally, your Internet Service Provider could be experiencing problems with its servers. If you cannot view other pages on the Internet, and if the problem persists, you should contact your Internet Service Provider for assistance.
If you work within a secure network or behind a firewall, please review the FAQs on Internet Firewalls and Secure Networks to ensure that either is not causing the issue.
However, if you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
Click on Tools, then choose Internet Options.
Click the General tab.
Click the Delete Files button.
On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator:
Click on Tools, then choose Internet Options.
Click the General tab.
Click the Delete Files button.
On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator 7:
Choose Preferences from the Edit menu.
Double click on the category Advanced, then select Cache.
Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
Choose Options from the Tools menu.
Click the Privacy icon, then select Cache.
To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
Choose Preferences from the Firefox menu, then select the privacy icon.
Click the Clear button within the Cache section.
Click OK to exit.
If this does not resolve your issue, please log a technical support request through our feedback form.
What ports do I need open to access this?
Home users should be able to access content without changing these configurations. If you are attempting to access Pipeline via a company network, you may occasionally find that the proxy settings have been set to prevent external streaming sources from occurring. Contact your IT department for additional information and support.
A browser cookie is a small text file placed on your computer by a Web site you visited. Some Web sites, like CNN.com, use browser cookies to recognize repeat users. This helps repeat users bypass login or registration pages and allows CNN to track user behavior across all the CNN sites.
Cookies are not programs. They cannot damage your system or files. Generally, cookies work by assigning a unique number to each user that has no meaning outside the site that placed the cookie. In other words, you are not identified personally; we only track number randomly assigned to you.
Some of our advertisers use cookies as well. They collect click-thru data on the advertisem*nts to gauge how well individual advertising campaigns work.
If you do not want information collected in this way, most browsers have a simple procedure allowing you to accept or deny cookies on a case-by-case basis. This feature is usually located in the "Options" or "Preferences" menu of your browser.
However, cookies are necessary to use certain features (e.g., customized delivery of information) that require registration. To learn more about cookies and your privacy rights, read CNN's Privacy Statement.
What does "network error" mean? How do I resolve this?
The error message "network error" is displayed when Pipeline is unable to reach the authentication service, which provides verification of your login and password. This can occasionally be the result of the Pipeline server experiencing unusually high traffic, but is generally caused by faulty network connections at the user level. Try closing the Pipeline Player, restarting your Internet connection, and logging back on to the system. If this does not resolve your issue, please log a technical support request through our feedback form.
Why did I receive the "video unable to play" or "video unavailable" message? How do I resolve this?
The error message "video unable to play" or display message "video unavailable" generally indicates that the Pipeline application is unable to reach or play the video on CNN's server. This could simply indicate the end of a stream or that the video is no longer available. Please select another video to continue your viewing. If this does not resolve your issue, please log a technical support request through our feedback form.
The video has stopped, disconnected, or gone blank. What does this mean?
When the video stream halts, generally this indicates the end of a video clip. Please select another video to continue your viewing. If this does not resolve the issue, try closing the Pipeline Player, restarting your Internet connection, and logging back on to the system. If this does not resolve your issue, please log a technical support request through our feedback form.
Internet Explorer seems to be locking up when I am launching the Web Player. How do I fix this?
Occasionally, user configurations will cause a delay in launching the Pipeline Web Player in Internet Explorer. Please try the following steps to resolve the issue.
Close all IE Browsers, reopen the browser, and restart the Web Player.
If closing the browser and restarting the Web Player does not solve the problem, try clearing browser cache, and restarting the Web Player. Instructions for clearing the cache are located here.
If you are still unable to view the video streams, try closing all non-essential applications.
Finally, if none of the above options work, you may want to consider using the Mozilla Firefox browser to access CNN Pipeline, as this issue does not occur in the Firefox browser. If you have additional questions, or unable to access CNN Pipeline, please click here to log a support request.
I am receiving the error Data is invalid. How do I fix this?
If when attempting to launch the Web Player, you receive the error message Data is invalid, it is likely that you are using an outdated version of Windows Media Player. The CNN Pipeline Web Player is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar.
The latest Windows Media Player can be obtained from the Microsoft Download Center.
I am having difficulty accessing some archive video clips?
CNN Pipeline has identified an issue whereby a small percentage of Mac users may experience difficulty accessing some video clips through our search and browse features. If a clip has not been requested for more than a week, it will no longer be cached and has to be requested from the originating server. Mac requests back to the originating server can occasionally fail. CNN Pipelines developers are working hard on the issue, and we hope to have a solution to this shortly. In the interim, you may repeatedly request the same clip to bring it forth to a cache server, allowing your computer access to the video. We apologize for any inconvenience, and appreciate your patience while we work to find a solution.
The CNN Pipeline Web Player is loading slowly or not at all. How can I resolve this issue?
Generally, a pause or stop in video clips is caused by internet congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass. If this problem persists, try closing the player, and then re-launch it from any video link on CNN.com.
CNN Pipeline, providing fast access to extensive high-quality content, requires a high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+.
Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable for Pipeline use. CNN does not recommend using dial-up or other low bandwidth connections to access premium content. If you have questions about your bandwidth capacity, please contact your Internet Service Provider for details.
For reference, the CNN Pipeline downloadable player requires approximately 750Kbps of bandwidth for operation, though this number varies based on individual usage. The Web Player requires approximately 450Kbps of bandwidth for operation, though this number too varies based on individual usage.
CONTENT
I'd like an overview of CNN Pipeline content features.
Click on the "Online User Guide" to check out the multiple functions of our Web Player!
What is the difference between Free Video and CNN Pipeline Video?
The Pipeline Premium Player puts you in control of the news. CNN Pipeline empowers you to watch up to four live news feeds at once, changing feeds at any time with a single click. Our free video player only allows you to view one video at a time. Additionally, while our free video contains commercial advertisem*nts, Pipeline offers commercial free access to video content on-demand, including free video, with multiple features for ease in searching and browsing. Our extensive archive, not available through the Free Video Player, gives you unlimited access to search and browse CNN.com's online video library. For the news that matters to you in a format that fits your lifestyle; CNN Pipeline - Ride Your World!
Which videos are available through Pipeline?
Our premium player features breaking news, exclusive Pipeline content and commercial free access to all videos available on CNN.com. Our searchable library also gives you access to news stories.
Can I download videos on CNN.com?
While we are grateful for your interest in CNN.com video, content is not available for download. Both video produced by CNN and material provided by affiliate and wire services are protected by copyright and subscribers may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Information on CNN.com is available for personal use only and outside use is prohibited without the express permission of CNN and the copyright owner.
Many segments airing on both CNN TV and CNN.com are available for purchase.To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.
Options on Business or Media Usage
CNN ViewerSource
If you are interested in obtaining licensing for content on CNN TV or CNN.com, please email your request to [email protected] or call 404-827-1335 and you will be contacted as soon as possible.
CNN ImageSource
Access CNN's extensive video collection of news, entertainment and lifestyle images to enhance your own production. Hundreds of companies do. Filmmakers, advertising agents, corporations, desktop publishers, charitable organizations, educators and other news agencies and entertainment companies all rely on CNN ImageSource for excellent service at competitive prices. We've tailored our services to meet your needs, including self-service online research and ordering at www.cnnimagesource.com and the personal assistance of a full staff of researchers and licensing agents trained to address rights and clearances issues. Same-day turnaround is common because we offer an option to skip the screening step. We'll send edit masters from the get-go without obligating you to licensing fees if you don't use the images we send. It's all about choice. More than 30,000 items are catalogued in our online database. Search it and you'll find a wealth of subject matter, covering almost any topic. And we've compiled the best of the best in several popular categories including Economy, Geography, and Disasters. CNN ImageSource is also proud to represent the collection of more than 340 local news stations giving you easy access to a notoriously tough-to-access cache of unique material.
You may view the CNN.com terms and conditions by clicking: http://cnn.com/interactive_legal.html
Can I purchase clips (videos) seen on CNN.com?
While we are grateful for your interest in CNN.com video, we are unable to offer CNN.com exclusive video for purchase.
Both video produced by CNN and material provided by affiliate and wire services are protected by copyright and subscribers may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Information on CNN.com is available for personal use only and outside use is prohibited without the express permission of CNN and the copyright owner.
Many segments airing on both CNN TV and CNN.com are available for purchase.To purchase these videos, call 1-800-CNN-NEWS or 301-883-2482.
Options on Business or Media Usage
CNN ViewerSource
If you are interested in obtaining licensing for content on CNN TV or CNN.com, please email your request to [email protected] or call 404-827-1335 and you will be contacted as soon as possible.
CNN ImageSource
Access CNN's extensive video collection of news, entertainment and lifestyle images to enhance your own production. Hundreds of companies do. Filmmakers, advertising agents, corporations, desktop publishers, charitable organizations, educators and other news agencies and entertainment companies all rely on CNN ImageSource for excellent service at competitive prices. We've tailored our services to meet your needs, including self-service online research and ordering at www.cnnimagesource.com and the personal assistance of a full staff of researchers and licensing agents trained to address rights and clearances issues. Same-day turnaround is common because we offer an option to skip the screening step. We'll send edit masters from the get-go without obligating you to licensing fees if you don't use the images we send. It's all about choice. More than 30,000 items are catalogued in our online database. Search it and you'll find a wealth of subject matter, covering almost any topic. And we've compiled the best of the best in several popular categories including Economy, Geography, and Disasters. CNN ImageSource is also proud to represent the collection of more than 340 local news stations giving you easy access to a notoriously tough-to-access cache of unique material.
You may view the CNN.com terms and conditions by clicking: http://cnn.com/interactive_legal.html
How do I search archived videos? Is all content available through the archives?
Search Video: Located at the top right of the screen, you can search for video related to a key word.
Content: Pipeline and CNN.com exclusive videos will be available for your viewing in our archives. Live video and affiliate video will have limited availability.
The Producer Picks or "Picks" section contains video clips selected by our editorial team. Within the Picks section you will find some of the most compelling video of the day.
Can I still view CNN Now in the News (formerly QuickCast)?
Yes, there is a link to Now in the News on each page of the Pipeline video player.
No, the Uncut feature is no longer produced. Similar video content can be found throughout CNN.com's free video programming.
What other services are available through CNN.com?
Breaking news email updates - Keep as current as the news
CNN provides up-to-the-minute headlines delivered to your email address. We are striving to keep you informed throughout your busy day! Visit the Member Center, or go to http://www.cnn.com/EMAIL/.
Personalized email updates - For the news that matters to you
Follow the news that matters to you with CNN.com's personalized news tracking service, featuring e-mail updates as numerous and diverse as your tastes. Your Email Alerts allows you to select topics and interests, such as people, locations, places and issues. CNN.com will send an email alert free of charge each time an article is published that matches the subjects you have created or selected. Click here to sign up.
"American Morning" QuickNews
Wake up with the latest news, including business, sports and entertainment, plus local weather and special features delivered to your inbox. Click here to sign up.
SI.com News and Score Alerts
Get sports news alerts and scores delivered to your inbox. Choose from NFL, MLB, NBA, NCAA, golf, NHL and Olympic alerts. Get SI.com Alerts.
CNN for Mobile Devices - Just because you're on the move doesn't mean you need to leave CNN behind.
CNN.com content is now available through your mobile phone with CNNtoGO. With CNNtoGO, you can read up-to-the-minute news stories with color photos and receive CNN NEWStoGO Text Alerts. You can also watch CNN news stories with VIDEOtoGO or listen to CNN TV and CNNRadio with AUDIOtoGO. No matter where your on-the-go lifestyle takes you, CNN brings the news directly to you. Click here or go to http://www.cnn.com/togo/ to find out more.
Additionally, CNN Mobile is currently available to more than 90 million subscribers in 24 countries around the world. Click here or go to http://www.cnn.com/mobile.
Games/Trivia:
When you become a CNN member you will have access to all the interactive games, sweepstakes, and contests CNN.com runs throughout the year.
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