Sometimes your web browser will cache some information about SSL Certificates. This can cause weird issues where a website will appear insecure even though a valid SSL Certificate is installed. This usually happens after installing or replacing an SSL Certificate recently.
Mozilla Firefox
Open Mozilla Firefox.
Click on the hamburger icon at the top right of the interface, then click Library.
Click History.
Click Clear Recent History.
Make sure the Active Logins check box is enabled.
Click OK.
Google Chrome for Windows / Internet Explorer / Microsoft Edge
The SSL State for Google Chrome, Internet Explorer and Microsoft Edge cannot be cleared within the Chrome/Explorer/Edge Settings. It needs to be done via the operating system’s settings.
Windows
Open the Start menu.
Search for and open Internet Options.
In the dialogue box that appears, select the Content tab.
Click Clear SSL State.
Mac OSX
To clear the SSL, you need to clear your browser’s cache.=
Open Google Chrome.
Click on the drawer icon to the top of the right of the page.
Open the History menu, then click theHistory option from this menu.
Click Clear Browser Data.
Set the Time Range to All Time.
Click Clear Data.
Support
Speak to our Support TeamOur support team is available 24/7 to help you with any questions you may have.
From the Tools menu in the upper right, select Internet Options.Under Browsing history, click Delete.To delete your cache, click Delete files. To delete your cookies, click Delete Cookies.
Follow these steps to clear the SSL state in Chrome on a Windows PC: Open the Chrome browser and click the three vertical dots in the top right to open Settings.Click Privacy and Security in the left menu.Scroll down and click the Clear SSL state button.
Start the Windows Control Panel. In the Find a setting text box, type internet options, and then click Internet Options. Click the Content tab. In the Certificates section, click Clear SSL state, and then click OK.
Clearing the SSL state eliminates the problems of caching certificates since it wipes out the cache. Doing this shouldn't be necessary in day-to-day computing, since resetting your computer or, in some cases, closing your browser, will also clear your SSL state.
Locate and right-click on the certificate you wish to remove. Click on Properties and then in the General tab, click on Disable all purposes for this certificate in the Certificate purposes section. Hit Apply and restart your server to complete the removal process.
How can I clear the cache before reloading the page? To clear your cache, go to your browser settings or preferences and look for the option to clear browsing data.Select "cache" or "cached images and files," then hit the clear button.
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