Clean up & troubleshoot your Google storage - Computer (2024)

If you're ever locked out of your Google Account, recovery options can help you get back in. Learn more about account recovery for Google One members.

1. On your computer, go to Google One.
2. Click Storage.
3. Under "Get your space back," click Free up account storage.
4. Under "Clean up suggested items" or "Clean up by service," click a category or service you want to review.
5. Select the files to delete.
   • Based on the file type, you might be able to change how you sort and filter your results.
     • To review different files: At the top, select a category you want to review.
     • To sort files by file attributes: At the top right, click Sort .
     • To change your layout: At the top right, choose to review files in a list or in a grid .
   • For Google Photos, to save files locally before you remove them from your Google Account, click Download.
6. After you select your files, at the top right, click Delete.
   • For Photos, click Move to trash.
7. To confirm, read the consent wording.
8. To continue, check the box.
9. To delete selected files, click Permanently delete.
   • For Photos, click Move to trash.

Free up storage space

By default, family members can use any amount of the available storage. If a member uses too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.

If your storage is still incorrect after 24 hours, sign into your Google Account to check if your payment went through.

If your payment went through, it’s been 24 hours since you upgraded, and your storage is still incorrect, try the troubleshooting steps below.

If a charge is applied to your payment card, but you don’t find a payment reflected on your Google Account, check if you’re signed into multiple Google Accounts. If so, Google One may be purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.

Tip: If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current storage plan. The storage from your Google One membership becomes your new storage limit and isn't added on top of your existing storage.

If you got storage as part of a promotion, you keep the extra storage.

Learn more about how Google One works with existing storage.

Some files don't count against your storage space. Different products and files are stored differently and have varying file sizes.

Learn more about what files take up space.

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account. In these 24 hours, messages you send or receive through Gmail can be affected. Try these troubleshooting steps:

1. Sign out of your Google Account, then sign back in.
2. Send a test email to yourself.
3. If that doesn’t work:
   • Open an incognito window and log into your Gmail account. Then, try to send an email.
   • Use a different browser like Microsoft Edge or Firefox to open your Google Account. Try to send an email.

If you still can’t send messages, wait 24 hours and try again.

All your files stay safe, but you can’t store anything new. For example:

Learn how to manage space on Google Drive.

If you use the Google One website or another device to sign up for a plan instead of the App Store:

• You can't change your Google One plan on your iPhone or iPad.

Tip: If you purchased via the Google One website, you can manage your plan on the web at Google One.

1. At the top right, select Settings Change membership plan.
2. Choose your new storage limit. You can choose a monthly or yearly subscription.

If you have Google One on an Android device, you can change your membership plan in Settings.

If you want to manage your membership with the app on iPhone or iPad, you must buy a plan with an Apple subscription.

Step 1: Cancel your Google One plan

On your computer:

1. Go to Google One.
2. At the top right, select Settings Cancel membership.
3. Select Cancel.

Step 2: Buy a Google One plan with an Apple subscription

On your iPhone or iPad:

1. Download the Google One app from the App store.
2. Open the Google One app .
3. On the left, tap Menu Membership plans.
4. Select a Google One plan.
5. After you pick your plan, in the App Store, confirm your new subscription.

Tip: You can also manage your payment method or manage your subscriptions with Google Play.

If you use a Workspace account, your Workspace admin controls your quota. You can manage files individually in Gmail, Photos, and Drive. Learn how to manage files in your Google Drive storage.

On Android, WhatsApp backups now count toward your Google Account storage.

To review and delete your WhatsApp backup:

1. Open the Google One app .
2. At the bottom, tap Storage Free up account storage.
3. Under “Clean up other items,” tap WhatsApp.
4. Under the backup you’d like to delete, tap Delete backup.

You can also delete your WhatsApp backup from your browser:

1. Go to one.google.com/backup/management/whatsapp.
2. Next to the backup you’d like to delete, click Delete backup.

Tip: If you delete your backup, it doesn’t turn off future backups. Learn how to manage your backup settings.