TSA security screening policies, procedures and practices must comply with all applicable civil liberties and civil rights laws, regulations, executive orders and policies and must not discriminate against passengers on the basis of race/ethnicity, color, national origin, sex (including pregnancy, sexual orientation, gender identity, and parental status), religion, age, disability and genetic information.
The Disability and Multicultural Branch:
- Promotes respect for civil rights and civil liberties in policy and training creation and implementation.
- Educates TSA personnel at headquarters and in the field on TSA’s civil rights and liberties responsibilities to the public.
- Collaborates with organizations and advocacy groups through TSA’s Disability and Multicultural Coalition to identify promising practices for TSA’s nondiscriminatory delivery of security, custody and customer-service programs and activities.
- Investigates and resolves civil rights and civil liberties complaints filed by the public alleging discrimination in TSA’s security screening activities at federalized airports.
Learn what to expect at the checkpoint, and request assistance during screening for travelers with disabilities, medical conditions, and other circ*mstances.
File a complaint if you believe you have been subjected to discrimination.
Submit a claim for lost/damaged items or personal injury.
Apply for redress if you experience difficulties during airport screening or crossing U.S. borders.
