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FAQs
CBP Information Center
- Submit your question, compliment, complaint or tip online, or call:
- U.S. visitors: 877-CBP-5511.
- Visitors outside the U.S.: +1-202-325-8000.
- Telecommunications device for the hearing impaired: 7-1-1.
If you are a U.S. citizen, you need only answer questions establishing your identity and citizenship, although refusing to answer routine questions about the nature and purpose of your travel could result in delay and/or further inspection.
Can you refuse to answer questions at CBP? ›
Agents should not ask questions unrelated to verifying citizenship, nor can they hold you for an extended time without cause. Even though you always have the right to remain silent, if you don't answer questions to establish your citizenship, officials may detain you longer in order to verify your immigration status.
Do I have to answer immigration questions? ›
You have the right to remain silent and do not have to discuss your immigration or citizenship status with police, immigration agents, or other officials. Anything you tell an officer can later be used against you in immigration court.
Can I contact customs directly? ›
For more information, please contact the CBP Information Center at (877) 227-5511. Importing into the United States CBP will facilitate about $2 trillion in legitimate trade this year while enforcing U.S. trade laws that protect the economy and the health and safety of the American people.
How do I speak to a customs officer? ›
Call the CBP INFO Center at (877) CBP-5511 between 8:30 a.m. and 5:00 p.m Eastern time, Monday - Friday.
Can CBP look at your phone? ›
CBP agents may swipe through your phone or look through the documents on your com- puter. The government also claims the authority to copy the data on your electronic devices.
What is the fail rate for CBP? ›
Although the tests are not admissible in court and have been banned by most private companies to screen employees, they have been mandatory for Border Patrol for the last 10 years. Nearly 50% of recruits fail the polygraph or lie-detector component, the vice president of the National Border Patrol Council said.
How long can CBP hold you? ›
Every effort is made to promptly transfer, transport, process, release, or repatriate migrants as appropriate and operationally feasible. Generally, CBP tries not to hold individuals in custody for longer than 72 hours.
What not to say to an immigration officer? ›
What should you not say to an immigration officer?
- “I'm not familiar with U.S. immigration laws.”
- “Actually, I have applied for asylum in another country.”
- “I don't have travel insurance.”
- “I don't know where I'll be staying.”
- “I'm not sure about the details of my visa application.”
- “I've been denied a visa before.”
Never provide fake documents or say you are a U.S. citizen if you are not. Border Patrol may board buses and trains to question individuals about their citizenship. Other than at ports of entry, agents boarding buses and trains may not search or even pat down luggage without consent or probable cause.
Can CBP revoke a green card? ›
U.S. Customs and Border Protection (CBP) officers have the power to decide whether returning green card holders are actually living outside the United States. If they believe you are, they will take steps to have your green card revoked (cancelled). Need Immigration Help? We've helped 85 clients find attorneys today.
What should you not say in an immigration interview? ›
Do not go off on tangents or tell your life story. Only answer the question that is being asked and do not provide more details than necessary. Remember, the immigration officer is doing many interviews a day, and you do not want to annoy them.
What questions does CBP ask? ›
Prepare for Likely Questions From U.S. CBP Officials
- Why are you visiting the United States? ...
- Where will you be staying? ...
- Who will you be visiting? ...
- How long will you be staying in the U.S.? If you're coming in with an immigrant visa (have been approved for U.S. permanent residence), you won't likely be asked this.
Our primary number is 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. Contact your local U.S. embassy or consulate if you are applying outside the United States.
How do I speak to American customer service? ›
To talk to a Person at American for live support, you have options. You can call their American customer service hotline at " 1-315-621-9090 - / / / / / / / / / / - (Quick Connect)"), engage in live chat on their website, or use email support. How can I communicate with American ?
How do I talk to someone about a global entry application? ›
For General Inquiries call: 1-877-227-5511. Para ayuda en español, presione ocho. International callers' dial: 00+1+202-325-8000.
How do I speak to a live person at USCIS? ›
Our toll-free number is 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and our hours of operation are Monday to Friday, 8am to 8pm Eastern.
