CBP Customer Service (2024)

FAQs

Do you have to answer questions at federal immigration checkpoints? ›

At Checkpoints

Even though you always have the right to remain silent, if you don't answer questions to establish your citizenship, officials may detain you longer in order to verify your immigration status.

Candidates who are wondering how to become a CBP officer should know that the competition is fierce; in recent years, the Department of Homeland Security has tightened its eligibility requirements to ensure that only the best and most qualified applicants are hired.

Contact us at 1-800-753-1000, option 6, or via email to [email protected] to request paper copies.

Applicants can generally expect to receive an emailed Notice of Results with a determination of eligibility within 2-3 weeks of submitting their application or after taking the Entrance Exam, if applicable.

All travelers crossing the United States border are subject to CBP inspection. On rare occasions, CBP officers may search a traveler's mobile phone, computer, camera, or other electronic devices during the inspection process.

Outright denial is oftentimes expected for reasons such as a criminal record or incorrect documentation. If a border officer in the USA decides to deny your entry, a second officer usually steps in to validate. If the second officer also denies your entry, the decision has been made. You cannot enter the US.

Videotaping or recording interactions with Border Patrol on private property, in vehicle stops, and at checkpoints, is not against the law. However, CBP prohibits videotaping or recording anything on government property at a port of entry.

U.S. Immigration laws allow for the re-evaluation or revocation of Green Cards if certain requirements are not met or criminal acts are committed.

You may be disqualified if your background includes:

Use of illegal drugs and/or the sale distribution of illegal drugs. Convictions, including misdemeanor domestic violence charges. International harboring or concealment of undocumented noncitizens.

Acceptance rates at Border Patrol have more than tripled since fiscal 2015, but even in fiscal 2017, just 1.36 percent of applicants were given jobs at the agency.

Does CBP pay well? ›

As of Sep 3, 2024, the average hourly pay for a Cbp Officer in California is $25.06 an hour. While ZipRecruiter is seeing salaries as high as $37.90 and as low as $17.70, the majority of Cbp Officer salaries currently range between $20.67 (25th percentile) to $28.17 (75th percentile) in California.

Our toll-free number is 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and we answer live calls and chats Monday to Friday, 8am to 8pm Eastern.

Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.

You can visit the CBP Web site at www.cbp.gov or call CBP at 1-877-CBP-5511 (1-877-227-5511) Monday through Friday between 8:30 a.m. and 5:00 p.m., Eastern Time. You may bring the incorrect Form I-94 and documentation (passport and visa) to any CBP Port of Entry or Deferred Inspection Office.

For more information visit the frequently asked questions or contact the Traveler Communications Center at (202) 325-8000.