Cash App Support (2024)

FAQs

How long does Cash App support take to reply? ›

Where possible, when your complaint is resolved you'll receive a final response within 3 working days. If we cannot resolve your complaint within 3 working days, we'll email to update you and will send you a final response within 15 working days.

You can also call us at 1-800-969-1940, please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, or full debit card number.

Refunds sent to a credit or debit card usually arrive within 5 business days.

Getting a refund if you were scammed on Cash App is possible, +1-866-856-3224 but it requires prompt action and cooperation with Cash App's support team +1-866-856-3224.

To verify customers, we ask for their legal name, date of birth, and the last four digits of their Social Security Number (SSN). In some cases, we may also ask for the full SSN, residential address, unexpired government-issued photo ID, and/or income verification or source of funds.

Though it takes 48 hours to verify your Cash App account, have in mind that the time period for Cash App verification can vary. However, if your account is verified, you can request an increase in the transaction limit. That is why it is advantageous to validate your Cash App account.

How do I call Cash Support on the phone? You can reach Cash Support by calling 1 (800) 969-1940. We're here to help every day from 9 AM to 7 PM ET.

Q: Does Cash App have customer service support? Check out Contact Cash App Support here for all the ways you can reach out. You may also reach Cash App's support team at 1 (800) 969-1940.

Federal financial regulators are exploring allegations by two whistleblowers that Cash App, the popular mobile payment platform, and entities providing transaction services to its users performed inadequate due diligence on customers, potentially opening the door to money laundering, terrorism financing and other ...

If your account is locked, you will receive a notification within 24 - 48 hours confirming we completed an investigation and unlocked your account. After you receive the notification, you will be able to log in and resume using your account.

Can I delete my Cash App account and make a new one? ›

Once you've deleted your Cash App account, you can't recover it – but you always have the option of creating a new account using the same bank account, phone number, and email address. This, however, won't restore the payment history of your previously deleted Cash app account.

In summary, reactivating a deactivated Cash App account is possible as long as you have access to the email or phone number associated with the account. You can also transfer any leftover money from your Cash App balance back into your bank account before deactivating the account.

You can reach Cash Support by calling 1 (800) 969-1940. We're here to help every day from 9 AM to 7 PM ET.

Investigation Timeline

The complete investigation may take up to 45 days. When it concludes, we will notify you of the result via email and a notification in your app.

Cash App offers standard transfers to your bank account and Instant transfers to your linked debit card. Standard transfers are free and arrive within 1-3 business days.

Once you have provided the required documents to verify your Cash App account, it usually takes close to 48 hours or 2 business days to verify your Cash App account and identity. You are able to do this in the Cash App mobile app.