Can I cancel my Cardless Cash transaction?
Yes. Your transaction can be cancelled within 48 hours once the Recipient has not completed the cash withdrawal. The transaction will automatically expire after 48 hours.
What happens if the Recipient does not receive the Cash Code?
This may have occurred due to network related issues wherein the message may have failed to send. In such instances, the Recipient should advise the Sender of non-receipt within 5 minutes. Once the Sender confirms that the transaction was initiated successfully, the Sender can either provide the Recipient with the code(s) or contact our Call Centre at 623-4RBL (4725) to advise us of the issue.
Can the Cardless Cash service be accessed abroad?
Once the Sender has access to RepublicOnline or the RepublicMobile App, the transaction can be initiated from anywhere around the globe. However, the Recipient can only access the funds at one of our Blue Machines in Trinidad and Tobago.
What if I use the Cash Code and the transaction fails at the Blue Machine?
- The same Cash Code can be used at another Blue Machine, once the cash withdrawal was not completed and the transaction period has not expired.
- If the Cash Code has expired, an error message will be displayed at the Blue Machine advising that the Code has expired and that the Sender be contacted.
What if there are insufficient funds at the time of the Cardless Cash withdrawal at the Blue Machine?
The Cardless Cash transaction will not be processed and an error message will be displayed at the Blue Machine advising that the Sender should be contacted.
If the withdrawal is not completed by the Recipient, how long after will the funds be credited back to the Sender’s account?
Funds are not put on hold and the account of the Sender is only debited when the cash withdrawal is performed at the Blue Machine. However, uncompleted transactions automatically expire after 48 hours.
If I enter the Cash Code and Transaction ID and cash is not dispensed because the Blue Machine’s funds have been depleted, what do I do?
The Recipient can visit any other Blue Machine using the same Cash Code and Transaction ID, to complete the transaction and retrieve the funds.
Is there a timeframe to conduct the Cardless Cash withdrawal at the Blue Machine?
Yes. The cash withdrawal must be completed within 48 hours from the time the Sender successfully submits the transaction on RepublicOnline or the RepublicMobile App. Both the Cash Code and Transaction ID will expire after the 48 hours have elapsed.
If the Recipient is unable to retrieve cash at the Blue Machine, what steps can they take?
- The Recipient should advise the Sender immediately
- The Sender should raise a query either in person via the branch network, via our Call Centre at 623-4RBL (623-4725) or via email at [email protected].
If I have changed my mobile number; will the Cardless Cash service be available to me?
You will be required to update your mobile number on your RepublicOnline profile via the My Profile tab in the main menu. This is to ensure the delivery of SMS messages with the Cash Code and Transaction ID to the updated mobile number.
