Capital One Venture X Card Travel Insurance: How it Works - NerdWallet (2024)

The Capital One Venture X Rewards Credit Card is a travel credit card offering a long list of benefits for travelers. For the card’s $395 annual fee, you get a lot of perks — an annual $300 Capital One Travel credit, a 10,000-point anniversary bonus and Priority Pass lounge access, among other travel perks.

The card also offers several travel insurance benefits, which makes it a good choice for booking travel. Even if another card offers you more points, paying for travel with your Capital One Venture X Rewards Credit Card might make sense if the other card doesn’t have insurance and you want coverage.

The Capital One Venture X Rewards Credit Card is a premium travel credit card with an excellent rewards rate and access to a unique set of airport lounges (including Capital One-branded options in Dallas, Washington, D.C., and Denver, plus Priority Pass lounges).

It also has hundreds of dollars worth of travel credits that can make up for the $395 annual fee.

The current sign-up bonus is: Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel.

Trip cancellation and trip interruption coverage is included and can help cover a variety of prepaid expenses if you need to cancel or change your trip.

If you pay with the Capital One Venture X Rewards Credit Card you can be reimbursed up to $2,000 per person for any nonrefundable airline, bus, train or ferry tickets if your trip is canceled or cut short for an eligible reason. Only the cardholder, their spouse and any dependent children are covered.

The card's plan only covers trip cancellation or interruption in two specific scenarios:

If you have to cancel a trip or return home early for any other reason, this policy will not reimburse you the cost of your tickets.

How to submit a trip cancellation or interruption claim

Trip cancellation and interruption protections are managed by an external claims administrator, so you’ll need to work with them to process your request. Claims can be initiated by mail to the following address: CBSI Card Benefit Services; 550 Mamaroneck Avenue, Suite 309; Harrison, NY 10528.

Once you’ve initiated your claim, you’ll use the portal at www.myclaimsagent.com to upload documents and check the status of your claim. Note that you can’t initiate claims online.

You should submit your claim within 20 days of when the incident that cancels or interrupts your travel occurred. Once you’ve received the required forms from the benefits administrator, you’ll need to sign and return them, along with all necessary documentation, within 15 days.

Here are some of the documents you may be required to submit:

When you book your airline or other common carrier tickets with your Capital One Venture X Rewards Credit Card, you also receive trip delay coverage.

If your trip is delayed by more than six hours, or requires an unexpected overnight stay, you’ll receive up to $500 per eligible passenger toward any reasonable incurred expenses. This typically includes purchases like hotel accommodations, food, toiletries and other essentials.

Capital One offers trip delay coverage when you use credit card rewards for your travel or pay for all or part of the fare with your Capital One Venture X Rewards Credit Card. Plus, it covers you, your spouse and any children under 22 years of age.

How to file a trip delay reimbursem*nt claim

Within 30 days of your trip, you’ll need to file a claim with the benefits administrator by filling out a form at www.eclaimsline.com or calling 800-825-4062. Be sure to save your receipts and get a statement from your carrier about the reason for the delay.

Here’s what you’ll be expected to provide with your claim:

Even with careful planning, accidents can happen when traveling. If you’re injured (or worse) while traveling on a common carrier, you’re protected by up to $1,000,000 of travel accident insurance — as long as you charge your trip to your Capital One Venture X Rewards Credit Card. The coverage protects you against loss of life or specific, significant bodily injuries.

Capital One’s coverage is door-to-door as long as you’ve charged your common carrier fare to your card. This means you’ll be protected from your home all the way to your destination, including any travel by taxi, bus, ferry or other form of public transportation.

How to file a travel accident claim

If you need to file a claim under Capital One’s common carrier travel accident insurance policy, contact Broadspire, the claim administrator for this benefit. Broadspire’s contact information is as follows: Broadspire, a Crawford company; P.O. Box 459084; Sunrise, FL 33345. It can also be reached by phone at 855-307-9248.

During the claims process, you’ll need to fill out a form and provide the requested documentation and proof of loss.

When an airline loses or damages your luggage, you may receive some compensation, but it might not cover the total cost of your loss. If you’ve booked your trip with your Capital One Venture X Rewards Credit Card, its lost luggage coverage can make up the difference. This benefit will pay up to $3,000 per passenger to cover the difference between what the airline pays you and the value of your claim.

The lost luggage policy also covers carry-on baggage, but only in cases where it was damaged or mishandled by the common carrier.

How to file a lost or damaged baggage claim

Your first step when you have a lost or damaged bag is to submit a claim with the common carrier. Once you’ve done this, you should contact the benefits administrator at 800-825-4062 or file online at www.eclaimsline.com. You’ll need to do this within 20 days of the bag being lost or damaged.

You’ll also need to provide documentation, including:

Rental car insurance, also known as an auto rental collision damage waiver, protects you against the cost of damage to or theft of a rental car.

As long as you charge the rental to your Capital One Venture X Rewards Credit Card and decline the rental company’s collision damage waiver agreement, you’ll receive reimbursem*nt for the cost of theft or damage of the rental car. The coverage is primary and covers the actual cash value of the rental, up to $75,000 when the vehicle is new.

Capital One’s car rental insurance doesn’t cover liability — meaning if you damage property or injure someone with your rental car, they can still pursue a claim against you or your personal automobile insurance. Additionally, the coverage has some exclusions, including rentals in specific countries, antique and luxury cars, motorcycles, recreational vehicles (RVs) and cargo vans, among others.

The rental period cannot be longer than 15 days within your country of residence or 31 days outside your country of residence.

How to submit a rental car insurance claim

If you need to submit a rental car insurance claim, you’ll want to inform the benefits administrator as soon as possible — but no later than 45 days after the incident occured. As soon as you are aware of damage or theft, you should call the benefit administrator at 800-825-4062. You can also start your claim online at www.eclaimsline.com.

During the claim process, you’ll be required to provide documentation:

The Capital One Venture X Rewards Credit Card offers a suite of travel protection benefits that can protect you when you’re on the road and encounter unexpected circ*mstances.

Be sure to read your card’s guide to benefits to understand important benefit limitations and exclusions.