Cancel a payment in CommBiz (2024)

FAQs

How do I cancel a payment in CommBiz? ›

Tracing or recalling processed payments

If the payment has already been processed, you can request a trace and/or recall by calling 13 2339. If you have inputted incorrect account details it is likely that after 48 hours the payment will bounce back to your trace account.

To cancel a pending transaction, call the merchant or retailer on your statement. If you suspect fraud, call your issuer or bank immediately. To avoid transaction errors and fraud, regularly review your statement and shop only with secure websites, among taking other precautions.

Once a transaction appears as pending on your account, you're unable to stop or cancel the transaction. If you don't recognise a transaction or did not authorise it, you can raise a dispute.

Your bank will generally allow you to stop payment on a check or automatic debit payment, assuming the check or payment haven't been processed. However, you may still owe the payee money, depending on the circ*mstances.

If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. This is the seller, store, or vendor you purchased from. It's best to do this as soon as possible—within one or two days.

You can tell the card issuer by phone, email or letter. Your card issuer has no right to insist that you ask the company taking the payment first. They have to stop the payments if you ask them to. If you ask to stop a payment, the card issuer should investigate each case on its own merit.

“Then you can personally visit the concerned bank and talk to the manager. You may have to produce all proofs and communications regarding the incorrect transaction. The bank manager will then contact the wrong recipient and request that the incorrect credit is re-transferred to you”, the bank added.

Generally, you'll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.

Authorisation reversal

If either a consumer or a vendor notices something is wrong with the payment, they can contact the bank to stop the transaction going through. This is typically the payment reversal type which involves the least hassle for both customers and businesses.

Can I cancel a payment I made by mistake? ›

Canceling a completed payment immediately is generally not an option because the other party already has the money. When you authorize a payment to a merchant, you agree to make a purchase for a specified amount. Once an order is placed, it's not possible to change the payment amount or number of items purchased.

You can typically cancel a transfer if the money has not yet reached your recipient.

Due to security reasons, you're unable to delete or remove any transactions. Once a transaction has been made, it'll automatically be added to your transaction history. You can choose to open another bank account solely in your name that's hidden from your NetBank account to maintain your privacy.

Typically you can't cancel a pending transaction. Even if it's fraudulent or the wrong amount, your bank usually needs the transaction to post before it can next steps. That doesn't mean it's impossible to cancel — you can contact the merchant if there is an error and they can usually reverse it.

How long do pending transactions take to clear? A pending transaction may take a day or two to clear. It should then move from your list of pending payments into your current balance. Sometimes, the process can take a little longer depending on the retailer and transaction type.

Stopping a card payment

You can tell the card issuer by phone, email or letter. Your card issuer has no right to insist that you ask the company taking the payment first. They have to stop the payments if you ask them to. If you ask to stop a payment, the card issuer should investigate each case on its own merit.

In the CommBank app, tap the help icon at the top-right of your screen to message us. Our virtual assistant, Ceba, will ask you a few questions about the payment before processing the request for you, provided you have the correct account and direct debit/merchant details.

You cannot delete payment transactions from the credit card bank if they were created as a result of paying a credit card statement vendor invoice. Instead, void the check from the bank account bank, which automatically deletes the payment from the credit card bank.

Most banks allow you to sign in to your account online or through your bank's mobile app to request a stop payment. Find a tab that may say "Bill Pay" or "Pay My Bills." Here you'll be able to edit or cancel any scheduled payments you have. Select the payment you want to modify and apply the changes.