Call of Duty Voice Chat Moderation FAQ (2024)

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11/08/23

An overview of the Call of Duty’s beta initiative to improve voice chat. Information is subject to change.

1. Why has Call of Duty added voice chat moderation?

Call of Duty®’s new voice moderation protects players by proactively identifying toxic behavior and enforcing the Call of Duty Code of Conduct, allowing our community to focus on the fun.

Player reporting is still valuable and available in game for players to communicate instances of toxic or disruptive behavior they may encounter; however, voice chat moderation will increase our ability to identify and enforce against bad behavior that has gone unreported.

2. How does Call of Duty’s voice chat moderation work?

Voice Chat Moderation is managed and operated by Activision and uses the AI-powered model ToxMod from Modulate. This system is integrated into select Call of Duty titles (see below) and is managed by Activision. Voice chat is monitored and recorded to identify and investigate disruptive behavior in violation of the Call of DutyCode of Conduct.

Call of Duty’s Voice Chat Moderation system is focused on detecting harm within voice chat versus specific keywords. Violations of the Call of Duty Code of Conduct are subject to account enforcement.

3. What types of disruptive behavior are detected?

The Call of Duty Voice Chat Moderation system moderates based on the existing Call of Duty Code of Conduct. Voice chat that includes bullying or harassment will not be tolerated.

4. What are the penalties for violating the Call of Duty Code of Conduct?

Read the Call of DutySecurity and Enforcement Policy for information regarding violations and penalties.

5. Which titles and regions are protected by Call of Duty’s voice chat moderation?

Initial beta rollout of the Call of Duty Voice Chat Moderation system will begin in North America only for Call of Duty®: Modern Warfare® II and Call of Duty: Warzone®.

Global rollout, excluding Asia, will begin with Call of Duty®: Modern Warfare® III on November 10, 2023.

6. What languages are supported?

At initial beta rollout, the Voice Chat Moderation System will analyze voice chat in English. Following the global launchofModern Warfare III, voice chat moderation will expand to Spanish and Portugueseacross all supported titles.Additional languages to be announced later.

7. Can I opt-out of voice chat moderation?

Players that do not wish to have their voice chat recorded and moderated can disable in-game voice chat in the settings menu.

8. I received a notification in game. What does it mean?

Players can receive notifications as warnings or when issued a penalty.

Warnings indicate that the Voice Chat Moderation system detected offensive language and may lead to a penalty if use of the language continues.

Penalties indicate that the Voice Chat Moderation system detected language that violates the Call of Duty Code of Conduct, and that the player’s voice chat has been muted in game.

9. How can I check the status of a notification I received?

The status of reports can be found in your in-game Notifications. Open the menu in the top right corner of the Home screen and navigate to Notifications (the bell icon). From there, select a Report Status Changed notification, then select View Report Status. The status screen will include the reason for and details of a report, as well as the duration of a penalty, if applicable.

10. If I receive a voice chat warning or penalty, am I also banned from playing the game?

Players who receive voice chat warnings or in-game voice communication penalties can still play the game. However, per the Offensive Behavior section of the Call of Duty Security and Enforcement Policy, extreme or repeated offenses may lead to a permanent suspension from playing the game online.

11. Does voice chat moderation enforcement happen in real time?

Detection happens in real time, with the system categorizing and flagging toxic language based on the Call of Duty Code of Conduct as it is detected. Detected violations of the Code of Conduct may require additional reviews of associated recordings to identify context before enforcement is determined. Therefore, actions taken will not be instantaneous. As the system grows, our processes and response times will evolve.

12. Does this system ban “trash-talk” from Call of Duty?

The system helps enforce the existing Code of Conduct, which allows for “trash-talk” and friendly banter. Hate speech, discrimination, sexism, and other types of harmful language, as outlined in the Code of Conduct, will not be tolerated.

13. Does AI enforce violations of the Code of Conduct it detects?

Call of Duty’s Voice Chat Moderation system only submits reports about toxic behavior, categorized by its type of behavior and a rated level of severity based on an evolving model. Activision determines how it will enforce voice chat moderation violations.

14. Can I appeal a voice chat penalty?

Voice chat muting is a temporary penalty and is not eligible for appeal. Please review the Call of Duty Code of Conduct and the Call of Duty Security and Enforcement Policy for more information about why penalties may be applied to accounts.

Call of Duty Voice Chat Moderation FAQ (2024)

FAQs

How does COD voice moderation work? ›

Voice chat is monitored and recorded to identify and investigate disruptive behavior in violation of the Call of Duty Code of Conduct. Call of Duty's Voice Chat Moderation system is focused on detecting harm within voice chat versus specific keywords.

How long does the COD voice chat ban last? ›

Bans can range from a day. to a week, to months. or even a lifetime ban.

Is voice chat moderation active in warzone? ›

Moderation Findings

English, Spanish, and Portuguese voice moderation is active worldwide, excluding Asia. Voice moderation is online in Call of Duty®: Modern Warfare® II, Modern Warfare III, and Call of Duty®: Warzone™.

How to get unbanned from COD chat? ›

Submit a support ticket to appeal an account penalty.

The security team carefully monitors to ensure fair play and will actively remove players who do not adhere to these policies. The account holder is responsible for any infraction on the account.

Can you get banned from voice chat in Modern Warfare 2? ›

Since the launch of Modern Warfare II, Call of Duty's existing anti-toxicity moderation has restricted voice and/or text chat to over 1 million accounts detected to have violated the Call of Duty Code of Conduct.

Can I opt out of voice chat moderation? ›

Can I opt-out of voice chat moderation? Players that do not wish to have their voice moderated can disable in-game voice chat in the settings menu.

What words can you not say on Call of Duty? ›

Communication with others, whether using text or voice chat, must be free of offensive or harmful language. Hate speech and discriminatory language is offensive and unacceptable, as is harassment and threatening another player.

Can people hear me if I turn off proximity chat in Warzone 2? ›

If you do turn it off, bear in mind that you won't hear or be heard by any other players, so if you're playing certain modes where Assimilation is enabled and squads can join together, you won't be able to negotiate a union with enemy Operators you encounter.

Can other players hear you in warzone? ›

Yes you can turn it off, but other players can still hear you when you use the in game mic.

How do I permanently get banned from cod? ›

Use of Unauthorized Software for Cheating/Modding/Hacking

First offense: User may be permanently suspended from playing the game online, have their stats, emblems, and weapon customizations reset, and be blocked permanently from appearing in leaderboards.

How do I request unbanned chat? ›

Navigate to the chat column of the channel you are currently banned in. Click "Request Unban" and send your unban request message via the chat column interface. Note that once you have sent your unban request, you cannot edit it.

How does voice chat mod work? ›

Simple Voice Chat is a Minecraft mod that allows voice chatting in-game without the use of external software. One feature of the mod is proximity chat, which allows you to hear the voice of nearby players and be able to tell the direction that the sound is coming from. The mod is available for both Forge and Fabric.

How does cod determine skill based matchmaking? ›

Measuring Skill for Matchmaking

Skill is determined based on a player's overall performance: kills, deaths, wins, losses, and more, including mode selection, and recent matches as an overall metric across all Multiplayer experiences.

What words can't you say in Call of Duty? ›

Communication with others, whether using text or voice chat, must be free of offensive or harmful language. Hate speech and discriminatory language is offensive and unacceptable, as is harassment and threatening another player.

What is the AI chat moderator in Call of Duty? ›

Key Takeaways. Call of Duty has launched AI-powered voice chat moderation to combat toxic speech in-game, a big problem in the popular shooter franchise. The AI technology, called "ToxMod," filters both voice and text chat, and can read through 14 different languages.

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