Users will commonly be routed to a page requesting their Username/Password/RSA token when navigating to the mydesktop.nga.mil sites. Common troubleshooting issues they may experience are:
See Also
How Do Hotel Key Cards Work?The card reader is not recognizing the common access card (CAC). If this occurs:
- Reinsert card reader into the USB port
- Use a different USB port
- Validate that you are using an SCR3310v2 or a Belkin F1DN005U reader
- Validate that the reader drivers are updated and the reader is being recognized by the operating system (OS).Note: Installation walkthrough instructions are on page 2.
- Try configuring an alternate device for remote access
- Request a new card reader
The CAC is not functioning properly. Reasons a CAC may malfunction include:
- Invalid certificates
- Damaged smart card chip
- Blocked smart card
- Smart card not inserted properly
Installing Smart Card Reader Drivers for SCR3310v2
1. Make sure your card reader is properly plugged in to a working USB port on your laptop or desktop.
2. Type Device Manager in the Search bar in the bottom left hand corner, and then select the Device Manager application.
