I can't believe eBay is jamming me up like this. I sold a 7" record to a buyer who thought it was a CD single. They left me a negative feedback because of it, even though the listing said "7" vinyl 45 RPM" and there were multiple photos. The feedback states that he made the mistake and even concluded it with "My bad."
OK, if it's YOUR BAD then why are you negative-feed backing me? This person did not open a return or even message me to see what could be done.
For my turn I informed them that they can open a return for a refund, asked them to revise the feedback, and even LOOKED UP a listing for the CD version of what they bought from me. They started to act as if they didn't know how to do a return, and asked me for a return address (which was on the package but I digress). I asked them to open a return through eBay, print the shipping label, and send it back for a refund.
Then they said that they weren't sure how to revise the feedback, but that they would send the record back after they recorded it to a CD. They opened the return but have until 1/19 to ship it back. However, they have yet to revise that feedback. When I asked eBay to step in and remove it they said they couldn't because it doesn't violate their policies.
Tell me, eBay, how does allowing a negative feedback to stand when it was clearly written in error, where the buyer ADMITTED that they made a mistake, not get automatically removed? I'm supposed to wait until they send it back or just give them a refund and hope I get it back before you will do anything, but now I have a negative mark on my store for something that isn't even remotely my goddamned fault?
Do better, eBay. I know I'm very small potatoes but have some common sense. Read our back and forth.This buyer clearly isn't playing with a full deck and I shouldn't be the one to suffer for his inexperience or lack of comprehension.
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