We will be happy to supply any details concerning your bike insurance policy and its benefits.
Useful documents
Information document on the insurance policy
General terms and conditions
Data privacyLinks
ComplaintsConflicts of interestSee FAQs
Is there a depreciation applied on my bike value?
No depreciation is applied to your bike value during the first 36 months (3 years). So for the first 3 year, you will receive the full value of your bike, minus the deductible.
At the beginning of the 4th year, the compensation will be 75% and at the beginning of the 5th year, it will be 50%.
Don't forget that the insurance contract will terminate after four tacit renewals, i.e. at the end of the fifth insurance year. This way, you are not insured for too long and the insurance is always adapted to your needs.
What kind of bicycles are covered?
A two or three-wheel vehicle which can be moved only by muscular effort (with or without a mechanical auxiliary motor) and can remain so, provided that the speed of the auxiliary motor does not exceed 25 km/h, if applicable. We do not believe that the effectiveness (autonomous steering up to 10 km/h) is such as to alter the general character of the bike.
A second-hand or new bike that is less than 5 years old at the time of purchase of the insurance.
We cover bike from 250€ to 10.000€
Yes.When there is a theft or damage, the fixed accessories that are included in the insured limit are covered.The accessories have to be firmly fixed to the bike to be insured.Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable, are excluded from the coverage in case of theft.
The wheels, tires or not insured accessories are not covered if they are stolen separately.
You are not sure about your insured limit?You can check this FAQ or contact us.
What is theft insurance?
We insure bikes against theft and damage caused in the event of theft or attempted theft, as well as theft or attempted theft caused by assault. If your bike is stolen, we will reimburse you after deducting any excess and depreciation. No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
What is material damage insurance?
We intervene in the event of material damage to the insured bike:
- accidentally caused to the insured bike by external forces or accidentally caused by yourself;
- caused by an act of vandalism;
- caused by contact with animals or natural elements such as fire or flood.
We will reimburse you for the cost of repairs after application of any excess and depreciation. No depreciation is applied to the compensation calculation during the first 36 months (3 years) of the bike. As from the 37th month, a depreciation is applied. The minimum amount of compensation is set at 50% of the insured value as shown in the table of benefit in the terms and conditions and policy schedule.
What are my obligations?
- The bicycle must be locked with a either ABUS (security 10 or more), [AXA Hiplok, Kryptonite, Linka (with chain), MasterLock, texlock, Trelock] and it is a VdS approved lock of class A+ or B+, or FUB (category 2 wheels or higher) approved, or approved by Sold Secure Silver (or Gold) or by approved ART category 2 (or higher), or Onguard locks and SRA Locks AND used in accordance with the manufacturer's instructions. The bike must ALSO be locked to a fixed point (e.g. a post) at the time of the theft. Examples of approved locks here.
- You must file a statement concerning the theft of your insured bike with the relevant police authorities within 24 hours of the incident.
- You must supply the purchase invoice of your bike when filing a claim for compensation.
- You must file your claim as soon as possible after the incident and within 8 days of the time when you became aware of the incident.
- The information you supply when taking out the policy must be accurate.
- If the bike is more than 30 days old, you must supply photographs when taking out the policy.
Where is the insurance contract valid?
Theft and property damage cover is valid for claims occurring in a country of the European Union, in the UnitedKingdom of Great Britain, in the principalities of Andorra and Monaco, in Vatican City, Iceland, Liechtenstein, Norway, San Marino and Switzerland.
The Assistance cover is valid in the Netherlands (and 20 kilometers outside the national borders of theNetherlands). The covers of this section apply when the bike is out of use on a road that is accessible to the public.
