BigCommerce Help Center (2024)

FAQs

How do I contact BigCommerce customer service? ›

why can i not get someone on the phone? If you need to speak to our Technical Support team, you can reach out to them 24/7 at 1-888-699-8911 or any of the international phone number listed at the bottom of our contact page.

BigCommerce has limited in-house payment processing solutions compared to competitors like Shopify, which offers integrated solutions. As of 2023, BigCommerce supports a maximum of 65+ payment gateways, while Shopify supports over 100 payment methods, thus impacting user flexibility.

The password reset page will prompt them to enter their email and request a new password. After verifying their email address, the customer will be able to change their password and log into their storefront account.

BigCommerce is Not Cheap™, but worth the price if you really need all these features. It's certainly a good option for enterprise-level businesses. And those not-cheap prices are pretty much industry standard at this point: BigCommerce's plans cost almost exactly as much as Shopify's.

Unlike some rival products however (notably Shopify), BigCommerce doesn't provide POS as a built-in feature; so, to sell at point of sale, you'll have to make use of integrations with third-party POS providers.

Certified Tier 1 security and compliance.

We provide critical security and compliance for enterprise brands worldwide with an ever-growing list of Tier 1 certifications including ISO, SOC, PCI, FIPS, RH-ISAC, GDPR, and CCPA.

BigCommerce serves a wide range of eCommerce businesses, including enterprise customers. Its design focuses on assisting these businesses in successfully reaching their target audience and excelling in their online platforms. But rest assured, BigCommerce can be for beginners too.

One of the reasons BigCommerce is such a powerful e-commerce builder is that it offers built-in tools that require a learning curve. Shopify, on the other hand, is fairly reliant on its app store, making its basic platform more user-friendly for beginners.

Sign in to the Microsoft 365 admin center with your admin credentials. Select the Users tab and choose Reset password. In the Reset password flyout, select the user whose password you want to reset, and choose Select.

How do I reset my user password? ›

No, Big Cartel is not part of BigCommerce. Big Cartel is a separate company that provides a platform for artists and creators to build their own online stores to sell their products. BigCommerce is a similar platform, but it serves a broader range of businesses and offers more features and customization options.

I am so appreciative of our team, our partners, and in particular, every one of our customers around the world. As some of our customers remember, co-founders Mitchell Harper and Eddie Machaalani launched BigCommerce in 2009 with the goal to make it easier for small businesses to sell online.

BigCommerce is headquartered in Austin, TX and has 6 office locations. Employees engage in a combination of remote and on-site work.

The BigCommerce platform sends email on behalf of your store, such as order confirmations, password resets, order status changes, and more. All storefront email is sent from the BigCommerce mail servers unless you have set up custom SMTP servers, in which case your mail host's servers will handle all outgoing traffic.