Our four medical plan administrators keep our plans running smoothly nationwide, and their health care advisors can help you with medicalclaims, and pre-authorization for some services, including the Centers of Excellence program. Your plan administrator is based on your location. You’ll find it on the back of your plan ID card.
Premier, Contribution, Saver, PPO plans:
Most states
- Aetna:
- Chicago Metro and south Florida: 800-525-6257
- Arizona, Illinois, Missouri, Tennessee, and Virginia:833-554-1544
- Everywhere else: 855-548-2387
Monday–Friday, 6 a.m.–10 p.m.; Saturday, 6 a.m.–3 p.m. Central
- BlueAdvantage Administrators of Arkansas: 866-823-3790
Monday–Friday, 7:30 a.m.–6 p.m. Central
- UMR: 855-870-9177
Monday–Friday, 7 a.m.–10 p.m.; Saturday, 7 a.m.–4 p.m. Central
Local Plans
- Aetna (Banner Local Plan):855-548-2387
- Mercy Arkansas Local Plan:800-804-1289
HMO plans
To find a doctor or get help with claims, contact your plan directly.
Geisinger plans
• GeisingerHealthPlan.com
• 844-863-6850
Health Net plans
• HealthNet.com
• 800-722-5342
HMSA Hawaii
• HMSA.com
• 808-948-6111
Kaiser of California
• kp.org
• 800-464-4000 (English)
• 800-788-0616 (Spanish)
Kaiser of Colorado
• kp.org
• Denver metro:303-338-3800
• Other areas:800-632-9700
Kaiser of Georgia
• kp.org
• Atlanta metro:404-261-2590
• Other areas:888-865-5813
Kaiser of Hawaii
• kp.org
• 800-966-5955
Kaiser of the Mid-Atlantic
• kp.org
• 855-249-5018
Kaiser of Oregon
• kp.org
• Portland area:503-813-2000
• Other areas:800-813-2000
Kaiser of Washington
• kp.org
• 888-901-4636
