There are primarily two types of penal charges that are levied on the borrower’s account.
- Missed/ bounced EMIs – This is charged to the borrower if an EMI amount is missed or if it bounces due to any reason. This is reflected in the borrower’s loan statement.
For example, if the borrower’s bank account from which the EMI is deducted,doesn’t have sufficient funds, the amount will bounce. This will lead to a penal charge being levied.
- Imposed by financial lender on customer’s loan account - These charges will be reflected in the bank statement by the name of Bajaj Finance. However, the charges are imposed by the customer’s financial institution and not Bajaj finance. In such cases, customers can raise a disputewith their respective banks.
Besides these, penal charges can also be imposed on other occasions. For example, if the borrower’s EMI isn’t deducted on a specific date of the month due to some technical issues. Additional penal charges will be imposed on the missed EMI.Again, in a different scenario, if the borrower has insufficient funds, closes the respective account, or activated a stopped payment option, penal charges will be levied.
Considering the first case, if penal charges are levied, borrowers can request for waiver or refund by reaching out to us. Borrowers can reach out to us through My Account andraise a request with us.The refund or waiver of charges is the sole discretion of the company and may not be given in all cases.
Charges may vary across financial products and as per loan agreement. Borrowers are notified beforehand through SMS for the recovery of charges.For further information, please refer thefees and chargespage for more details.
Above all, it’s recommended to maintain sufficient funds in the loan account before the date of EMI payment. This will help you to avoid any charges imposed by financial institutions.Also, paying EMIs on time will also boost one’s credit score and improve loan eligibility for the future.
