Marketing Glossary /B2B vs. B2C
Business-to-business (B2B) and business-to-consumer (B2C) represent two distinct approaches to marketing.
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Optimizing a marketing strategy for either B2B or B2C requires careful consideration of target audience, marketing strategies and research techniques, as well as an understanding of how each approach can be tailored to meet different customer needs.
Learn more about B2B versus B2C:
What is B2B? What is B2C? Target audiences Buyer considerations Difference between B2B and B2C marketing Customer relationships
What is B2B?
B2B (business-to-business) is a common business model where businesses sell products or services to solve problems for other companies.
Examples may include:
- A company that offers solutions to other businesses to manage their inventory.
- A consulting firm that helps other businesses develop and implement marketing strategies.
- A provider of cloud-based data storage and management services for businesses.
- A manufacturer that sells bulk quantities of raw materials to other businesses for use in their products
Since B2B companies sell products and goods to help other businesses operate efficiently, B2B transactions usually involve larger quantities of goods, higher sales prices, and higher-value transactions than B2C.
Additionally, B2B companies have longer sales cycles that involve multiple decision makers and B2B businesses typically have higher retention rates than consumer goods.
B2C (business-to-consumer) sells products and services directly to consumers.
Examples may include:
- A retail clothing store that sells accessories directly to consumers.
- A grocery store that sells food to customers for personal use.
- A company that sells and ships consumer electronics directly to individual customers.
- An e-commerce store that allows consumers to purchase hand-made products.
Since B2C companies sell directly to consumers, transaction values are often smaller, quantities are lower, and the sales cycle is shorter than B2B.
What is the difference between the target audience of B2B and B2C businesses?
Businesses that offer products and services to other businesses (B2B) have different goals and approaches than those that target individual customers (B2C).
For B2B companies, the focus is often on providing innovative solutions that make operations more efficient and profitable. Examples include enterprise CRM software and specialized services like accounting or legal advice. To succeed, B2B companies need to clearly demonstrate how their product or service benefits the customer. They often use marketing tactics such as webinars, press releases and targeted ads to reach their audience.
B2C companies usually have simpler products, often with more consumer-oriented branding. They need to create an emotional connection with their customers to stand out from the competition. Examples include grocery stores, online retail stores and clothing brands. To do this, they can rely on creative marketing strategies such as influencer campaigns, promotions and discounts.
Though the target customers and focus of B2B and B2C businesses are different, they can still benefit from one another's approaches. For example, B2B companies can learn from the way that B2C companies capture the attention of individual customers by using bold visuals and engaging experiences. On the other hand, B2C companies can take a page out of the book of B2B entities and use targeted advertising tactics to increase their reach.
In both cases, companies need to hone in on the needs of their audience so that they can tailor their approach accordingly. By leveraging tactics from both models, businesses can create unique strategies that stand out and effectively connect with their intended customer.
Stay up to date on the latest B2B trends, research and growth tactics.
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What products and services do B2B companies offer?
Common examples may include: raw materials, tools, software, and manufacturing components. B2B companies can also focus on providing services to other businesses like consulting, licensing, IT, cybersecurity, and financial services.
Other examples of B2B products and services include:
- A distributor that sells fabrics to clothing manufacturers.
- Swag companies that offer bulk materials for tradeshows.
- Software that helps enterprises manage their marketing analytics.
- On-demand business accounting services.
B2C products aim to meet a need of the individual consumer and include things like clothing, food and beverages, entertainment, and other retail goods.
B2C companies can also provide services that are similar to B2B services but on a smaller scale. These might include travel planning, accounting, or shipping.
Other examples include:
- Apparel and accessories.
- Home furnishing.
- Consumer technology.
- A shoe brand selling sneakers to individuals.
- A meal delivery service that makes dinner prep easier for busy parents.
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How do B2B and B2C companies approach sales?
When developing a sales strategy, it's important for B2B and B2C companies to understand their customers' journeys. A B2B product or service is typically more complex, involves a bigger investment and offers more robust features than B2C solutions. As such, the customer journey and sales cycle for B2B companies are longer.
For example, corporate accounting software requires multi-user access, comprehensive invoicing and bill payment options, and corporate tax preparation tools. Business buyers must analyze several suites to find the one that meets their needs, then obtain approval to purchase.
From a sales and marketing perspective, this B2B company might use Account Based Marketing (ABM) tactics, and use targeted advertising, lead generation, presentations, and outreach to reach specific buyers within an organization.
The same software company may also have a consumer friendly solution for individuals needing help with personal finance. In this use case, customers need user-friendly tools for bills, taxes and finance. Many personal accounting tools are still available, but buyers don't need to speak to multiple stakeholders before choosing, and aren’t likely to be locked into lengthy contracts.
B2C companies targeting these individuals might use broader advertising parameters, frequent promotions and influencer marketing strategies.
Swipe
| B2B Buyer Considerations | B2C Buyer Considerations |
| How long will it take to get multi-department and stakeholder buy-in? | Do I want the product? |
| Will the B2B product/service offer a long-term solution? | Will the B2C solution meet my personal and immediate needs? |
| Does the price align with the company budget? | Is the B2C product personally affordable? |
| Does the product have all the features needed to solve business problems? | Does the product meet my needs and wants? |
| How long will digital adoption and digital transformation take? | Is there a personal learning curve? |
What is the difference between B2B and B2C marketing?
Since the B2B sales process is longer, the marketing funnel is longer and involves multiple steps that help nurture potential clients as they travel down the sales funnel. The B2C sales process is much quicker, and involves motivating quick purchasing decisions.
The steps of the B2B sales funnel include:
The steps of the B2C sales funnel include:
B2B marketing involves strategies and tactics to promote products or services to other organizations. The goal of B2B marketing is to build trusting, long-term relationships with other businesses, create custom solutions for specific businesses, and drive sales.
Marketing methods that work well for B2B companies include:
Content marketing
B2B companies often have robust content marketing strategies. B2B customers often conduct thorough research and have multiple questions. Maintaining and producing fresh content helps answer questions, shows expertise, and leads clients down the sales funnel.
Event marketing
It’s common for B2B brands to host events that help with networking, relationship building, and product demonstrations. Event marketing can include trade shows, conferences, and webinars.
Inbound marketing
SEO, online advertising platforms such as LinkedIn Ads, and gated content are all inbound tactics to drive potential clients to a company’s website.
Partner marketing
B2B businesses can capture more customers by working with other businesses to promote each other's products or services.
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What is B2C marketing?
B2C marketing involves strategies and tactics to sell products to people who are operating in the “individual consumer” role. The goal of B2C marketing is to attract consumers’ attention, invoke desire, and motivate a quick purchasing decision.
Marketing methods that work well for B2C companies include:
Influencer marketing
Customers look to influencers to learn about new products and for help with making purchasing decisions. B2C companies often invest in creator relationships to drive immediate sales.
Email marketing
B2C businesses can use email marketing to nurture customer relationships. They can also send discounts, unique insights, and limited-time deals to motivate purchases and increase the lifetime value (LTV) of their customers.
Social media marketing
Consumers are flocking to social media platforms to find new products. B2C markers can advertise on social media platforms and even set up stores directly on social networks like TikTok and Instagram.
Search engine marketing (SEM)
Online search remains the primary way consumers search for solutions to problems and look for products to purchase. B2C marketers can invest in SEO, content marketing, and paid advertising to capture sales.
What is the difference between B2B and B2C customer relationships?
The difference between B2B and B2C customer relationships lies in their needs. B2B customers need long-term solutions to business problems, while B2C customers require quick solutions for more immediate needs.
Thus, B2B companies must establish personal, strategic relationships with their customers through an involved and continuous process that includes a dedicated account manager/customer service representative, access to product/service consulting, sales engineering, prompt troubleshooting from the IT team, and prioritized resolutions.
For B2C companies, the customer journey is shorter and more transactional. They rarely need to interact with a customer service representative before making a purchase.
Customer Service Tip
After a purchase is made and if there's an issue with the product/service, chatbots are available for access to written answers & resources; live customer service can be reached via phone/email/chat; and returns are automated.
B2B companies prioritize tactics to capture qualified leads, provide continuous answers in the sales funnel, and offer dedicated support.
For B2C, tactics emphasize capturing active consumers, encouraging quick purchases, and offering efficient customer service solutions.
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