Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

If Atomic Wallet doesn't accept your 12-word phrase, the most likely explanation is that the phrase you're entering is incorrect. The 12-word backup is very sensitive. Spelling, word order, spaces (or lack thereof) must be precise or the wallet won't accept your 12-word phrase.

First, please check that:

  • You enter the phrase in the correct word order. Word by word with spaces in between;
  • You use only lower-case letters;
  • Words are spelled correctly;
  • There is no space before the first word and after the last.

What else you can do:

  • Scan the QR version of your phrase. That will ensure that there are no errors when recovering your wallet.
  • Make sure all the words you are entering are part of the dictionary. Search word by word. If you have one or several words in your written-down phrase that are missing from said dictionary, you have likely written it down wrong. You might try looking for similar words in the dictionary. For example, you might have the word "scream" in your written down phrase. Since this word is not in the dictionary, it is possible that your original 12-word phrase had the word "screen" instead. So try looking for similar words.

    It's possible that eventually, Atomic Wallet will accept the phrase you're typing in, but the wallet itself might be empty. If that happens, it means you need to keep searching for words. If the word is in the dictionary, but it wasn’t in the original 12-word phrase, the addresses will be completely different. All 12 words of the phrase must match for you to get access to your funds.

Please note, that we don't store your backup phrase. We are not able to provide it to you in case you've lost it or saved it incorrectly. The best way to save your phrase is to keep it offline to prevent it from being compromised. Have a look at these articles to learn how to keep your funds safe:

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Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

How do I contact Atomic Wallet support? ›

Remember, your funds are safe on the blockchain. Oops! Your request failed. Please email us at [email protected] directly, providing as much details as possible.

What if Atomic Wallet goes out of business? ›

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

Why did Apple remove the Atomic Wallet? ›

“Apple decided to remove the app because the wallet uses 3rd party for exchange,” an Atomic Wallet spokesperson said last December. “We are working on that. We will make an announcement once the app goes back live on App Store.” As of March 2022, Atomic Wallet is yet to make a return to the iOS store.

Is the Atomic Wallet trustworthy? ›

Because Atomic Wallet is non-custodial, users are expected to ensure the safety of their own 12-word backup phrase and private keys. These are stored locally on their device, where they are strongly encrypted. Atomic won't ask for any personal information, so you can stay relatively anonymous while using the wallet.

Where is the head office of Atomic Wallet? ›

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

How do I get my money back from Atomic Wallet? ›

As of June 2023, Atomic Wallet does not support fiat withdrawals. If you want to withdraw money from this wallet to a fiat currency, like US dollars, Euros, or Pounds, you'll have to first transfer your crypto to Zengo (or another wallet or exchange that supports a fiat offramp gateway).

How did Atomic Wallet get hacked? ›

The hackers managed to exploit a vulnerability within the wallet's infrastructure, gaining unauthorized access to private keys and siphoning off user funds. The exact extent of the hack is still being determined, but preliminary reports suggest that millions of dollars' worth of cryptocurrencies were stolen.

Which country owns Atomic Wallet? ›

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

Does Atomic Wallet report to IRS? ›

Does Atomic Wallet automatically deduct taxes? No, as of 2024, Atomic Wallet does not automatically deduct taxes from crypto trades. However, Atomic Wallet might still report your crypto transactions to your country's tax authority, like the IRS or HMRC.

Can Atomic Wallet be traced? ›

The only efficient way to trace the wallet address stolen from your atomic wallet is by reaching out to competent and reliable crypto hacker to help you trace and recover your stolen BTC from your atomic wallet.

Who controls Atomic Wallet? ›

Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information.

Is Atomic Wallet better than Coinbase? ›

By comparing Coinbase vs Atomic overall scores, we clearly see that Coinbase has the higher overall score of 8.6. Atomic, on the other hand, has scored 6.0 final points. Main score based on expert evaluations & real user reviews.

What are the risks of an Atomic Wallet? ›

Atomic Wallet is a cold wallet type, all passwords and data are stored on the user's device and it is not kept at any server, so there is no custody risks or the possibility of losing funds through centralized services. The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Why are Atomic Wallet fees so high? ›

The higher the fee – the faster the speed. In Atomic Wallet, all the fees are set in such a way to ensure fast and safe confirmation on the blockchain according to the current loading of the network. Please note, Atomic Wallet doesn't take any fees for sending/receiving operations.

Is Atomic Wallet better than Exodus? ›

Exodus vs Atomic - Crypto Wallet Comparison Overview

By comparing Exodus vs Atomic overall scores, we clearly see that Exodus has the higher overall score of 6.7. Atomic, on the other hand, has scored 6.0 final points.

Why is my Atomic Wallet not working? ›

Make sure you're using the latest version of our app. We're constantly working on improving the app's performance, so it's important to keep your Atomic Wallet up to date. Check your system's version. Are there any updates available for your operating system you might have previously put off?

How do I recover my Atomic Wallet? ›

How do I restore my wallet with a QR code?
  1. Open your desktop Atomic Wallet app.
  2. Go to Settings Private keys.
  3. Enter your password.
  4. Click on the QR code icon placed next to your 12-word backup phrase, which is labeled as "Atomic."
  5. Open your mobile Atomic Wallet app.
  6. Tap Restore from backup.

How can I contact Trust wallet support? ›

Questions or Comments. If you have any questions relating to these Terms, your rights and obligations arising from these Terms and/or your use of Trust Wallet and our Services or any other matter please send us a message on our contact page at [email protected].

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