Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

Atomic Wallet Knowledge Base | Atomic Wallet Support (1)

There's no such thing as too much safety. Whenever you're making any crypto transactions, we strongly recommend you do it with a VPN on.

How does a VPN work?

A VPN acts as an intermediary between you and the online service you're accessing. The service won't be able to track the request back to you, as they'll see it as if it was coming from the VPN address.

What's more, a VPN can protect you from local crypto fraud if you're using your wallet on public Wi-Fi. Usually, connecting to such a network would make you vulnerable to a wide variety of attacks. These include:

  • infecting your device with data stealing malware;
  • the Man-in-the-Middle attack, where the hacker interferes with your connection and can redirect you to a scam website.

A VPN shields you against any attacks exploiting public Wi-Fi's vulnerabilities, thus adding another layer of protection for your crypto.

Atomic Wallet Knowledge Base | Atomic Wallet Support (2)

Why should I use a VPN with my Atomic Wallet?

Atomic Wallet is an interface that helps you access the blockchain. It isn't a deposit box you put your funds into — its role is much more similar to that of a bank teller. Naturally, it may take longer for the wallet app to update your balances if your internet connection is unstable. If you're living in a country known for restrictive internet policies, a VPN is necessary to establish a stable and secure connection.

With no VPN on, you may encounter these issues:

  • Your balance is at zero, even though you've deposited some crypto to your address. This can be caused by internet connection issues, so try to choose some other Wi-Fi network, switch to mobile data, or set up a VPN.
  • You're getting the Block explorer is currently unavailable error message when trying to send your crypto.

    Atomic Wallet Knowledge Base | Atomic Wallet Support (3)

  • You're getting the Can’t send now error message when trying to send your crypto.

    Atomic Wallet Knowledge Base | Atomic Wallet Support (4)

  • You're getting the Can't claim now error message when trying to claim your staking rewards.

In either of the above cases, don't worry. Your crypto is always safe on the blockchain, and display bugs can't have any impact on your actual balance. In most cases, a VPN will help the app to establish a stable connection to the blockchain and display your balance.

Which VPN should I choose?

Depending on how often you make crypto transactions, you can opt for either free or paid VPN services. Free versions are usually either free trials or have severe pitfalls to consider. For example, these may hinder your internet connection speed or collect your browsing history for ad purposes.

Out of paid VPN options, we recommend NordVPN and Proton VPN, as both let you pay for your subscription with crypto.

Why is it important to use a VPN: the video

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Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

How do I contact Atomic Wallet support? ›

Please email us at [email protected] directly, providing as much details as possible.

What if Atomic Wallet goes out of business? ›

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

What network does Atomic Wallet support? ›

Atomic Wallet supports ANY Ethereum ERC20 tokens. Manage the built-in ones or add any custom by sending it to your Atomic Wallet ETH address. Neat and simple! Furthermore, you are able to manage most top blockchains besides ETH: Bitcoin, Ripple, Litecoin, EOS, TRON and many more!

Is Atomic Wallet still safe? ›

Your funds are safe on the blockchain, and as a software development company, Atomic has no access to your funds. The funds stored on the blockchain are accessible via any other similar wallet app with 12 words backup or private keys. This is why you need to keep your private keys safe.

Where is the head office of Atomic Wallet? ›

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

How do I get my money back from Atomic Wallet? ›

If you want to withdraw money from this wallet to a fiat currency, like US dollars, Euros, or Pounds, you'll have to first transfer your crypto to Zengo (or another wallet or exchange that supports a fiat offramp gateway). You can then withdraw directly from Zengo to your bank account in fiat currency.

How did Atomic Wallet get hacked? ›

On June 2, 2023, Atomic Wallet, a popular multi-currency wallet, fell victim to a sophisticated cyberattack. The hackers managed to exploit a vulnerability within the wallet's infrastructure, gaining unauthorized access to private keys and siphoning off user funds.

Which country owns Atomic Wallet? ›

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

What are the risks of Atomic Wallet? ›

Atomic Wallet is a cold wallet type, all passwords and data are stored on the user's device and it is not kept at any server, so there is no custody risks or the possibility of losing funds through centralized services. The main risk in Atomic Wallet is if you lose your backup phrase or send it to another person.

Can I trust the Atomic Wallet? ›

Atomic Wallet provides solid security features, and it doesn't store any user passwords, data, or seed phrases on its servers. All that information is stored on your device where you've installed Atomic Wallet. If you keep your seed phrase safe and password safe, then your crypto will be secure.

Does Atomic Wallet work in USA? ›

The Atomic Wallet has its own integrated quick purchasing service. It is one of the forms of cryptocurrency quick-buy platforms. This one is among the quickest ways and it suits all the US regulations at the same time. It's totally secure and legal to buy crypto in it.

Who controls Atomic Wallet? ›

Atomic Wallet is a non-custodial decentralized wallet. It means that you own your backup phrase and private keys, thus, you fully control your funds. We have no access to your wallet and your sensitive information. Your 12-words backup and private keys are stored locally on your device and strongly encrypted.

Is Atomic Wallet safer than coinbase? ›

By comparing Coinbase vs Atomic overall scores, we clearly see that Coinbase has the higher overall score of 9.1. Atomic, on the other hand, has scored 6.1 final points. One of the best hardware cryptocurrency wallets ever made. One of the safest software crypto wallets.

Does Atomic Wallet keep my private information? ›

Atomic does not require you to register or log in. Your private keys will stay on your device. We collect the following categories of your Personal Data: – Your identification information necessary for your identification such as nickname and email.

Who is behind Atomic Wallet? ›

Konstantin Gladych Ph. D is the founder of Atomic Wallet.

Can you trust Atomic Wallet? ›

Because Atomic Wallet is non-custodial, users are expected to ensure the safety of their own 12-word backup phrase and private keys. These are stored locally on their device, where they are strongly encrypted. Atomic won't ask for any personal information, so you can stay relatively anonymous while using the wallet.

How do I recover my Atomic Wallet? ›

How do I restore my wallet with a QR code?
  1. Open your desktop Atomic Wallet app.
  2. Go to Settings Private keys.
  3. Enter your password.
  4. Click on the QR code icon placed next to your 12-word backup phrase, which is labeled as "Atomic."
  5. Open your mobile Atomic Wallet app.
  6. Tap Restore from backup.

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