It's easy to purchase apps for your iPhone, iPad or Mac.
Too easy, in fact, because with a wayward tap, you can find that you (or your child) accidentally bought an unwanted app. Or perhaps the app simply doesn't work the way you want it to.
These are all valid reasons to request a refund from Apple, and you can do it with just a few taps.
Here's how to request a refund from Apple and how to complete the Apple refund process.
Most of the time, it's not difficult to get a refund on a purchase from the App Store. Apple considers each refund on a case-by-case basis, but in most cases, if you have a valid reason for requesting the refund, you should have your money back within a couple of days.
Does Apple give refunds for unauthorized purchases?
An unauthorized purchase is just one of several reasons you can cite to Apple for a refund. Apple recognizes that someone else in your family — like a child — might have initiated an unauthorized purchase.
You made an in-app purchase and didn't receive the item
How do I talk to Apple about a refund?
Thankfully, you don't need to get on the phone or request a refund via email.
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If you're requesting the refund via a computer, go to Apple's Report a Problem website.
Sign into your Apple ID account and, in the What can we help you with dropdown menu, choose Request a refund. In the Tell us more menu, choose the reason for the refund and click Next. Find the app you want to request a refund for, and submit the request.
You can also request a refund directly from the App Store on your iPhone, iPad or Mac. Find the app you want a refund for and scroll down to the Information section of the page. Tap Report a Problem, and then follow the same steps to request a refund and choose a reason.
Can I get a refund for unauthorized purchases made by my child?
Absolutely. One of the reasons you can cite when requesting a refund is "A child made the purchase without permission." Choose that option when completing the refund request form.
If it's easy for your kids to make purchases on your Apple devices, though, you should consider enhancing your device's security. For example, you can require your iPhone to prompt you for a password every time you make an App Store purchase.
What is Apple's refund rule?
Apple evaluates each refund request on a case-by-case basis. The most common reason why Apple may decline to grant you a refund is if you used the app for an extended period of time before requesting the refund. If approved, you should get a refund within 48 hours of the request.
The way your refund is processed depends on your original payment method: If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request.
Sign in to reportaproblem.apple.com. Tap or click "I'd like to", then choose "Request a refund". Choose the reason why you want a refund, then choose Next. Choose the app, subscription or other item, then choose Submit.
Most of the time, it's not difficult to get a refund on a purchase from the App Store. Apple considers each refund on a case-by-case basis, but in most cases, if you have a valid reason for requesting the refund, you should have your money back within a couple of days.
But if you used Apple Pay to send money to a fraudulent store or scammer, you can dispute the transaction. Go to Latest Transactions and select the fraudulent payment that you wish to dispute. Then, click on Report an Issue → Incorrect Merchant Info → Merchant Name, Merchant Category or Other Issue.
You can generally return purchases made using Apple Pay by providing the receipt. When the merchant processes your refund, it goes back to your payment card automatically. If you don't have the receipt or the merchant asks for more information, you can provide the Apple Pay card number for your payment card.
Once you see an unauthorized transaction on your account and notify your financial institution, your bank or credit union has 10 days to investigate the claim. If the bank finds the error, they have one day to issue you a refund and then three more days to report their findings to you in writing.
Open the Wallet app, then tap Apple Card. Under Latest Card Transactions, tap the Apple transaction, then tap it again. Tap "Report an Issue." Tap "I need help from Apple with this transaction." Then tap "Report a Problem to Apple." Sign in with your Apple ID and password.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device.
Hello so I made a refund on accident and I would like to take it back please. Cancelling a Refund Request: You Can't. For Financial Assistance, contact Apple Support.
We believe you will be thrilled with the products you purchase from the Apple Store. In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will.
You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
If you were the one who made the purchasing mistake, working with the merchant may be your only course of action. But if the merchant charges you the wrong amount or the item you bought is defective, disputing the charge can be another way to resolve your issue.
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