Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: SeattleRick
SeattleRick Author
User level: Level1 25 points
I moved 3 years ago, but Apple pay keeps showing my old address (sometimes).
I've taken all of the suggested steps. I don't need reminders of those steps.
Repeated these steps multiple times hoping for a different results, which says something about my IQ. Please assume that I have done all the suggested steps in various sequences. There doesn't seem to be a simple answer to this.
This happens on my Macs mostly. Seems not to happen on ipad and iphone.
Posted on Feb 27, 2021 8:59 AM
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Posted on Mar 1, 2021 8:15 AM
Well, I can give you a list of everywhere to check for your address that you can access.
for iPhone
- settings>Wallet & Apple Pay>transaction defaults>address - edit as needed.
- Wallet>first card(check all cards)>tap three dots in corner>billing address-adjust as needed
- settings>your name at the top>payment & shipping>edit the address as needed
- your contact card in contacts
For Mac
- contact card in contacts
- Music app>iTunes Store>account(at the bottom)>billing address - edit as needed.
- iCloud.com>contacts>your contact card
View in context
Similar questions
- How do I eliminate a address on apple payAn old address is coming up on my Apple pay. it needs to be eliminated. 4431
- Apple Pay keeps using my old address and purchases are going there, even though it shows my new address is registered.Purchases from outside vendors are going to my old home address with ApplePay even though the card has my new address. Where else do I need to change it. 21202
- New Phone added address from 7 years 4 phones agoWhy would my Apple Pay use an address from 7 years and 4 phones ago on my new iPhone? I don’t even know where it could find it on anything. I’ve been using Apple Pay without issue on my old phone for a long time and suddenly this new one has an address to an old office from forever ago before any of these features even existed. 1053
13 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Mar 1, 2021 8:15 AM in response to CoreCorps
Well, I can give you a list of everywhere to check for your address that you can access.
for iPhone
- settings>Wallet & Apple Pay>transaction defaults>address - edit as needed.
- Wallet>first card(check all cards)>tap three dots in corner>billing address-adjust as needed
- settings>your name at the top>payment & shipping>edit the address as needed
- your contact card in contacts
For Mac
- contact card in contacts
- Music app>iTunes Store>account(at the bottom)>billing address - edit as needed.
- iCloud.com>contacts>your contact card
Link
User profile for user: SeattleRick
SeattleRick Author
User level: Level1 25 points
Feb 27, 2021 8:48 PM in response to askbarnabas
Sorry, that wasn't a good way to ask for help. My old address still pops up after I have replaced it with my new address everywhere I can find in the Apple / Apple pay / credit card / icloud eco system. If I inspect any of those, my correct address is the only one that appears. The old address is gone. But sometimes - not always - my old address appears in the shipping and billing fields when I use apple pay. Looking thru the forum, I can see that others have had this problem, and the help is typically just use your ios device, go here, click this, change that, and presto you're done. But I've done all of those things. I can see only my correct address everywhere it is listed. But the old address still pops up from time to time. Maybe if I had a higher level view of where names and addresses are stored, I might be able to find a solution.
Link
User profile for user: SeattleRick
SeattleRick Author
User level: Level1 25 points
Mar 1, 2021 8:12 PM in response to askbarnabas
So I think Askbarnabas has it right: the problem is a payment processor. My old address does not exist anywhere in the apple system or at the bank that supports apple pay. So it must be outside the system. And today, I checked my account at the coffee roaster that I mentioned before. And guess what: my old address was on the account and marked "default." Now here's the spooky part: The first time I ordered beans from them was long after I was living at my current address. I wouldn't have set up the account with my old address, so it shouldn't have been on the account. But there it was. My current address also appeared (twice) but wasn't the default. How did the old address get posted on the account? Had to be a payment processor.
Link
User profile for user: CoreCorps
CoreCorps
User level: Level1 12 points
Feb 27, 2021 9:27 PM in response to SeattleRick
Thank you for your explanation. I just asked for help with my account because it stopped processing purchases but I now realize that something similar was happening to me. I have a different billing address than is my shipping address but all of a sudden I saw that the shipping address was showing up in both places so I would manually change the billing address to what it had been previously. Even with doing that, the payment just wouldn't process. I, too, was doing everything I thought was correct. My last effort yielded a pop up message: "This website is unable to complete you payment." Other failed efforts on other sites, however, ended with the never-ending sitting-and-thinking wheel.
This is my first time turning to this support community for help and I fear that my original question was all too brief and inadequate so I hope I didn't irritate askbarnabas too much!
Link
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Feb 28, 2021 11:50 AM in response to SeattleRick
Thank you. The only thing I can think of since you already checked everywhere else is to clear your browser cache and check toes if it the same website that does it and if you stored your information with those sites, (Amazon for instance) check your address for those particular websites.
Link
User profile for user: SeattleRick
SeattleRick Author
User level: Level1 25 points
Feb 28, 2021 5:48 PM in response to askbarnabas
For a while, I thought various websites might be storing the old address. One place the old address comes up is a coffee roaster, but they had my correct address on file and I had never ordered from them before my move. That said, I saw the map that appeared, showing where the delivery would be made. I would think the map comes from apple maps and not google. I checked to see if my old address was a favorite on apple maps. Nope. I did find my old address on an old google account. Probably not relevant, though. So ? Like corecorps, I'm glad to have some advice
Link
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Feb 28, 2021 7:21 PM in response to SeattleRick
Another thought, I wonder if it is possible that a certain Point of Sale payment processor (most stores have to go through a processor and that processor could be the same for multiple stores). The processor could have the wrong information somehow.
Link
User profile for user: CoreCorps
CoreCorps
User level: Level1 12 points
Feb 28, 2021 10:09 PM in response to askbarnabas
It seems like it should all start with ApplePay. Isn't it possible to somehow access your own ApplePay account to see what is under your personal settings, as is the case with other online services, or is ApplePay not a stand-alone that simply ties into these processors you're referring to? Sorry that I'm not more familiar with how these things work. And how does one go about finding out where and how the information changed? It's a bit unsettling that it worked ok and then it didn't, and that personal information is beyond the control of the account holder.
Thanks for trying to help. I thought this would be easy to work out--that someone would say, "Oh, yeah, you just have to......" or "Just click on the such-'n-such Apple Support site and re-do your information," which is what I tried to find for myself but instead ended up imposing on you nice people.
Link
User profile for user: CoreCorps
CoreCorps
User level: Level1 12 points
Mar 1, 2021 10:11 PM in response to SeattleRick
Thanks, askbarnabas and SeattleRick. Looks like my only option is to just use PayPal. When I try to use ApplePay, like I said, it comes up with my shipping address for both shipping and billing so my card won't authorize. When I change the billing address in the pop-up window, it still won't authorize but just sits there and thinks about it..... forever. Oh, well!
Link
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Feb 27, 2021 5:38 PM in response to SeattleRick
How are we supposed to suggest anything at all when you have not said exactly what you tried?
Link
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Feb 28, 2021 11:51 AM in response to CoreCorps
The only way to irritate me is to be rude or unappreciative. I will answer all your technical questions until the issue is resoled or I reach my knowledge limit.
Link
User profile for user: CoreCorps
CoreCorps
User level: Level1 12 points
Feb 28, 2021 2:05 PM in response to askbarnabas
I really do appreciate your getting back to me with these suggestions. I will try them all. Just one thing, whose toes would you like me to check? (smile!)
Link
User profile for user: askbarnabas
askbarnabas
User level: Level10 103,781 points
Mar 2, 2021 8:13 AM in response to SeattleRick
Thank you for your patience while had to think about it.
Link
Apple Pay keeps my old address
