Amazon Fulfillment Specialist | MultiplyMii Job Description (2024)

An Amazon Fulfillment Specialist oversees the entire process of fulfilling customer orders – from the moment an order is placed until it reaches the customer's doorstep.

They ensure that inventory levels are adequately maintained, oversee the packing and shipping processes, and track shipments to guarantee timely delivery. The role demands a thorough understanding of Amazon's fulfillment systems and the ability to troubleshoot any issues that may arise during the order fulfillment process.

Amazon Fulfillment Specialists collaborate closely with supply chain teams to monitor inventory levels, ensuring that stock is replenished to meet customer demand. They also work diligently to manage shipment and delivery logistics, including coordinating with carriers and handling customer inquiries regarding order status.

Their ultimate goal is to ensure a seamless and efficient customer experience by proactively minimizing delays and addressing potential issues. Maintaining a smooth fulfillment process contributes significantly to customer satisfaction and loyalty, which is crucial for success in the competitive Amazon Private Label marketplace.

We are looking for a detail-oriented professional with a passion for ensuring smooth and efficient order fulfillment processes!

Join our team as an Amazon Fulfillment Specialist and become the maestro behind delivering exceptional customer experiences on the Amazon platform.

You'll be at the heart of our operations, managing and executing the end-to-end process of fulfilling customer orders with precision and care. Your responsibilities will include inventory management, ensuring optimal stock levels to meet customer demand while minimizing excess inventory costs.

Ready to orchestrate seamless order fulfillment for our customers? Apply now!

• Manage inventory levels and ensure accurate stock counts on Amazon's platform
• Coordinate with suppliers and logistics partners to ensure timely and cost-effective product shipments
• Oversee the packaging and labeling of products for shipment to Amazon fulfillment centers
• Monitor and update shipment tracking information for customer orders
• Resolve any fulfillment-related issues such as damaged products, incorrect shipments, or delivery delays
• Optimize fulfillment processes to improve efficiency and reduce costs
• Collaborate with the customer service team to address order-related inquiries and issues
• Analyze fulfillment data and generate reports on key performance metrics
• Ensure compliance with Amazon's fulfillment and shipping standards
• Implement best practices for inventory storage, picking, packing, and shipping within Amazon's fulfillment network
• Manage the returns and reverse logistics process for products on Amazon
• Investigate and resolve discrepancies in inventory and shipment records
• Provide input and support for the development of Amazon store promotions and campaigns
• Stay updated on Amazon's fulfillment policies, procedures, and technology updates
• Identify and implement opportunities for process improvement and automation in the fulfillment workflow

• Maintain a 99% accuracy rate in inventory management and stock counts on Amazon
• Reduce fulfillment costs by 10% through process optimization and negotiation with logistics partners
• Achieve a 95% on-time delivery rate for customer orders
• Decrease customer complaints related to fulfillment issues by 15% within the first six months
• Increase the efficiency of the fulfillment process, leading to a 20% decrease in fulfillment time per order
• Generate monthly reports on key fulfillment performance metrics, providing actionable insights for improvement
• Maintain compliance with Amazon's fulfillment and shipping standards at all times
• Execute successful reverse logistics processes, resulting in a 25% reduction in return processing time
• Contribute to the successful execution of promotional campaigns on Amazon, driving an increase in sales and customer engagement
• Implement at least two process improvement initiatives per quarter, resulting in increased efficiency and cost savings

• Bachelor's degree in Business, Operations Management, Supply Chain, or a related field
• Minimum of 2 years of experience in Amazon fulfillment operations
• Proficiency in using Amazon Seller Central and related fulfillment tools
• Strong understanding of logistics and supply chain management principles
• Familiarity with Amazon's fulfillment policies, procedures, and performance metrics
• Excellent analytical and problem-solving skills in a fast-paced, e-commerce environment
• Ability to effectively communicate and collaborate with internal teams and external partners
• Proven track record of managing inventory and fulfillment processes with a high degree of accuracy and efficiency
• Detail-oriented with strong time management skills and the ability to prioritize tasks effectively
• Customer service-oriented approach with a focus on delivering a seamless and positive customer experience
• Knowledge of and experience with Amazon FBA (Fulfillment by Amazon) is a plus

• Inventory Watcher: Oversees inventory levels to ensure product availability.
• Shipment Coordinator: Manages shipment processes and tracks order delivery.
• Order Fulfillment Expert: Executes the end-to-end process of order fulfillment.
• Customer Experience Advocate: Ensures a seamless and positive customer experience.
• Logistics Analyst: Analyzes and optimizes logistics and fulfillment operations.
• Problem Solver: Identifies and resolves fulfillment-related issues promptly.
• Process Optimizer: Continuously seeks ways to improve fulfillment efficiency and accuracy.

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Amazon Fulfillment Specialist