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User profile for user: msryden
iOS 12.2/iPhone8
I cannot enable Airdrop on my phone. It’s in the command centre (see pic), but I am unable to turn it on.
I cannot find it anywhere in settings (tried “General”, can’t find restrictions, etc.)
I have toggled wifi and Bluetooth on/off, I have reset networks, hard rebooted my phone...I don’t know what else to do.
I can find it easily on my iPad, but not on this phone.
please help.
iPhone 8, iOS 12
Posted on Mar 30, 2019 4:35 PM
Question marked as Top-ranking reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist
Posted on Apr 1, 2019 1:37 PM
Greetings msryden,
Thanks for visiting the Apple Support Communities! I understand you're unable to use AirDrop on your iPhone, as the feature shows it has Receiving Off.
You mentioned you have viewed your restrictions. Have you had a chance to view the Allowed Apps setting within the Screen Time settings? The following guide provides helpful information for using AirDrop: Use AirDrop on your iPhone, iPad, or iPod touch. Within the "Choose who can send you content in AirDrop" section of the guide, you'll see that if you can't tap to change AirDrop from showing Receiving Off, then you should go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that AirDrop is turned on.
Let me know how it goes from here.
Kind regards.
View in context
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Question marked as Top-ranking reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist
Apr 1, 2019 1:37 PM in response to msryden
Greetings msryden,
Thanks for visiting the Apple Support Communities! I understand you're unable to use AirDrop on your iPhone, as the feature shows it has Receiving Off.
You mentioned you have viewed your restrictions. Have you had a chance to view the Allowed Apps setting within the Screen Time settings? The following guide provides helpful information for using AirDrop: Use AirDrop on your iPhone, iPad, or iPod touch. Within the "Choose who can send you content in AirDrop" section of the guide, you'll see that if you can't tap to change AirDrop from showing Receiving Off, then you should go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and make sure that AirDrop is turned on.
Let me know how it goes from here.
Kind regards.
Link
AirDrop Disabled/Disappeared
