Airbnb Luxe standards and requirements (2024)

Airbnb Luxe standards and requirements

As a Luxe Host, quality is key to ensuring your listing gets noticed – and booked. We know quality isn't just a differentiator for Luxe travelers, it's fundamental. As such, Luxe listings need to meet high quality standards and ensure that any tailored services, curated for complete travel experiences, are in first-rate order to enable a seamless and memorable stay.

Before you can offer your listing in the Luxe category, it’s important to make sure you adhere to the Ground Rules for Hosts on Airbnband meet the following additional criteria. Meeting these standards is key to ensuring a successful stay and an exceptional experience for your guests.

Requirements for Luxe Hosts

Your space should include:

• A cohesive, elevated design throughout the entire home
• Comfortable, inviting interior and exterior spaces
• Luxury amenities and an overall environment that are in pristine condition

Your hosting behavior should be:

• Exceptional with a proven guest experience track record
• Focused on guest commitment and reliability—visit Airbnb’s Host Cancellation Policy for more information
• Quick and efficient with how you respond to guest inquiries and requests

Your listing should feature:

• Engaging, up-to-date, professional photos showcasing your home’s unique features
• Compliance with the standards found in Ground Rules for Hosts
• An overall adherence to Airbnb’s Content Policy
• What’s included in the price (ex: services and access to amenities)
• What’s available at extra cost (ex: optional services and operating hours)

Maintaining Luxe listing status

Your listing can gain, keep, or lose the Luxe listing status depending on whether it meets and maintains all hosting and quality requirements. Quarterly reviews based on Luxe requirements ensure that only qualifying listings are included in the category.

Upholding Luxe listing quality

Note: During the Luxe onboarding process, you will be contacted by the Luxe Host Operations team from [email protected].

We provide resources that help Luxe Hosts uphold quality, including through:

• Onboarding: Before a new home can be included in the Luxe collection, a trained local home consultant will conduct a walkthrough to verify its condition and identify areas for improvement. Walkthroughs help you accurately describe your listing and bolster 5-star reviews, while ensuring that the home is consistent with Luxe design and quality standards.
• Recurring walkthroughs: Luxe listings are vetted on a recurring basis, depending on the prior quality signals for your listing, guest reviews and feedback, and when the listing was last seen.
• Assistance with guest support: If guests experience any issues during their stay, they can communicate withAirbnb’s support team.We strive to remedy issues as quickly as possible to encourage a 5-star rating post check-out.

How to prepare for a walkthrough

We help connect Luxe Hosts with trained quality professionals to provide you with a second pair of eyes to verify the condition of your home. Your home consultant will go through a checklist, take pictures for review, and make sure your home is in overall good condition. This is what you can expect:

• Online scheduling to accommodate you and your property’s availability
• Extensive experience with an eye for guest preferences and the most common rental issues
• Relevant notes shared with you following each visit

To best prepare your home for the visit, we recommend the following:

• Do not host guests at the property during the scheduled visit
• Block up to 2 hours for the visit
• Verify key amenities are functional
• Clean and stage your home as it would be for a guest arrival
• Make sure drawers and closets are in order

How can Hosts ensure successful stays?

Hosts who pay close attention to the following tend to get great reviews:

• Cleanliness: Keep your space spotless, as seen in your listing photos. Make sure you give yourself and/or your team enough time to thoroughly clean between stays.
• Luxury essential amenities: Ensure the home is well stocked with cooking supplies, serving essentials, high quality bathroom amenities (toilet paper and toiletries), additional linens, and at least two towels of each type per guest based on the maximum occupancy of the home.
• Accurate listing details: Regularly review your listing to ensure it is accurately represented.
• Smooth check-in and check-out process: Help guests feel at ease with clear and simple instructions. Learn more about updating guest resources.
• Proactive communication and responsiveness: Be responsive and available to promptly remedy issues when they occur. To ensure guests know how to get in touch, provide an on-site representative’s contact details in the ‘house manual’ section of your listing details. Learn more about updating guest resources and being a responsive Host.

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