FAQs
Airbnb service fee: Guest service fee charged by Airbnb—this provides 24/7 community support and helps everything run smoothly. Cleaning fee: Charged by some Hosts to cover the cost of cleaning their space after the stay. Extra guest fee: Charged by some Hosts for each additional guest beyond a set number.
Does Airbnb usually side with guests? ›
Some are planning to 'strike' or even quit Airbnb altogether. Hosts say they feel like the vacation-rental giant more often sides with guests than them. One host called a policy that gives guests 72 hours after travel to report issues "the final straw."
What happens if you stay in an Airbnb with more people? ›
Some Hosts may have an extra guest fee and require that you submit a trip change request to add any additional guests to your reservation. Other Hosts might have a strict limit on the capacity for their home and can't accommodate any more people.
What do guests want most at an Airbnb? ›
Essential Airbnb amenities to include
- Hot water. Although not a requirement for Airbnb's essential checklist, hot water is very much an expected amenity by guests and is used for bathing, showering, heating and washing up.
- Toilet paper. ...
- Towels. ...
- Pillows. ...
- Bed linen. ...
- Toiletries. ...
- Clothes hangers. ...
- Cleaning supplies.
How do I deal with extra guests on Airbnb? ›
If you can accommodate the larger group, send your guest a trip change that includes the additional cost per night for the extra guests. If you're unable to accommodate the larger number of guests, let your guest know that your place isn't the right fit for their group, and ask them to cancel their reservation.
What adds the most value to an Airbnb? ›
Market the other value add-ons of your property
Access to professional contacts: Another valuable add-on to investors is providing access to a network of professionals. They may include property managers, cleaners, and maintenance pros who keep the property shipshape.
Do airbnbs clean between guests? ›
Treat your Host's home like your own
Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.). Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
Does Airbnb care about guests? ›
We expect our guests to uphold certain standards and be considerate and respectful of their Hosts, Hosts' neighbors, and any other community members they may meet.
Can Airbnbs have cameras inside? ›
Indoor security cameras prohibited in listings globally on Airbnb. More comprehensive rules on the use of outdoor cameras and other devices.
Is Airbnb strict with the number of guests? ›
It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.
How to avoid hosting difficult guests
- Check profiles and guest reviews. You can gain greater control over who visits your property by screening prospective guest profiles. ...
- Use automated screening. ...
- Turn off instant bookings. ...
- Keep your listings up to date. ...
- Address your property's flaws.
What makes Airbnb guests happy? ›
Snacks are a great way to make your guests feel welcome at home. You can offer light snacks like crackers, chips, or nuts in the kitchen and add a few bottles of water in the refrigerator. If you have kids or expect children to be visiting, consider adding a few kid-friendly snacks as well.
What do people dislike about Airbnb? ›
Airbnb's business model has often been criticized for exacerbating housing shortages in major cities. By making it lucrative for property owners to rent out their homes for short stays, long-term rental availability decreases, which in turn drives up rent prices.
What makes an Airbnb stand out? ›
Use high-quality photos that showcase your property's unique features and write a compelling description that highlights its best attributes. Other helpful ways of making your Airbnb stand out are: Offering desirable amenities like Wi-Fi, air conditioning, and well-equipped kitchens can attract more guests.
Does number of people affect Airbnb price? ›
Depending on your Host's pricing, changing the number of guests may affect the total cost of your trip. If your Host requires a fee for any extra guests, in most cases, the additional cost will be charged to your original payment method as soon as the Host accepts your trip change request.
Does the number of guests matter on Airbnb? ›
If guests lie about the number of guests on Airbnb, it is up to the host to decide the course of action, including requiring extra cleaning fees or a damage payment. Hosts can require guests to pay an Extra Guest Fee via the Pricing and Availability section on their Listings page.
Why are Airbnb guest service fees so high? ›
To help Airbnb run smoothly and to cover the cost of services like 24/7 customer support, we charge a service fee when a booking is confirmed. There are 2 different fee structures for stays: a split fee and a Host-only fee.
How to prevent Airbnb guests from bringing extra visitors? ›
How to avoid exceeding your Airbnb maximum guests
- Include the policy in your house rules. ...
- Maintain effective communication. ...
- Include all the names of guests in the vacation rental agreement. ...
- Charge a deposit. ...
- Airbnb guest screening. ...
- Install surveillance cameras. ...
- Smart technology solutions. ...
- Add an Airbnb extra guest fee.