How-to
•
Host
You can add or update the check-in and checkout instructions for your listingin your Listing editor. Guests will see your check-in method (such as smart lock, keypad or key safe) but they won't see the detailed check-in instructions until 48 hours before check-in. The checkout instructions are available to guests prior to booking.
Check-in method options
Available check-in methods include:
- Smart lock: Guests will use a code or app to open a Wi-Fi-connected lock.
- Keypad: Tap in a code to open an electronic lock.
- Key safe:A code opensa small safe with the key locked inside.
- Building staff: Someone will be available 24 hours a day to let guests in.
- In-person greeting: Guests will meet you or a co-Host to pick up keys.
- Other:You can add a different method specific to your place.
Note: Self check-in may not be available in all countries.
Add check-in instructions
Add check-in instructions on desktop
- Click Listings and select the listing you want to change
- Under Listing editor, click Arrival guide
- Click Check-in method and make your selection
- Add your check-in instructions
- Click Save
Checkout instructions options
Keep it simple or add up to 140 characters of optional details, and let guests know what to do when theycheck out.
- Return keys: Tell your guests where to leave the keys.
- Lock up: Ask guests to lock the doors or close the windows.
- Turn things off: From the lights to the heating, detail what needs to be shut off.
- Throw rubbish away: Does the rubbish need to be sorted? Let your guests know.
- Gather used towels: Advise guests about how to deal with used towels.
- Additional requests: Add anything specific to your place.
Add checkout instructions
- Click Listings and select the listing you want to change
- Under Listing editor, click Arrival guide
- Click Checkout instructions, then click Add instructions
- Make your selections and click Save
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