About the updates to our Terms (2024)

We’ve updated our Terms of Service, Payments Terms of Service, Rebooking and Refund Policy, some of our other terms and policies (collectively, “Terms”), and our Privacy Policy.

The updates to our Terms discussed below are effective immediately for all first time users beginning January 25, 2024. The updated Terms will go into effect for existing users on March 28, 2024. After that date, you will need to agree to the updated Terms and acknowledge the Privacy Policy in order to book or manage reservations. Your use of the Airbnb Platform from that date onward will be subject to the updated Privacy Policy.

Capitalized terms not defined on this page have the same meanings given to them in the Terms. You can read the full terms in the links below, along with key changes and other important information:

Updates to the Terms of Service

• We updated the United States arbitration agreement.
• We updated the Terms of Service to provide additional information on how search results are determined and displayed. We also updated the help center article that explains how search results work.
• We updated the Terms of Service for European Users to include details on how users and third parties can notify Airbnb of potentially illegal content, and on Airbnb’s content moderation processes.
• We updated the Terms of Service for European Users to include information on how Airbnb manages user complaints.
• We updated our Terms of Service for European Users to include details on the collection and verification of business details of Business Hosts on Airbnb.
• We updated our Terms of Service language concerning users’ responsibilities for damages.
• We updated the Terms of Service to reflect changes to Airbnb’s business.

Updates to the Payments Terms of Service

• We provided additional details for Guests paying with their bank account and paying over time with Klarna.
• We added terms for Hosts in the United States that are eligible to receive payouts via a virtual credit card.
• We updated our Payments Terms of Service for European users to provide additional clarity regarding Airbnb Payments’ liability to users.
• We updated our Payments Terms of Service for European users to provide additional details regarding Host’s rights if a payout is diverted without authorization.
• We updated the United States arbitration agreement.
• We made changes for organization and clarity.
• We updated the Payments Terms of Service to reflect changes to Airbnb’s business.

Updates to the Rebooking and Refund Policy

• We simplified and clarified language to better explain and operationalize the policy, including how guests are to raise issues and the circ*mstances under which rebooking assistance will be offered.

Updates to the Privacy Policy

• We added additional information about the personal information we collect to support our evolving business and new features, the purposes for which we use that information, how we process and share that information within Airbnb and with our service providers, and for compliance with upcoming laws and regulations.
• We expanded the categories of information you choose to give us, including the optional use of biometrics, if applicable.
• We updated the data controllers for users outside the United States.
• We made changes for organization and clarity.

Updates to the Host Damage Protection Terms

• We updated the eligibility requirements and circ*mstances under which reimbursem*nt for additional reasonable and unexpected cleaning costs will be paid.
  
• We made changes for organization and clarity.
• We updated the United States arbitration agreement.

Update to our Guest Service Fee

From time to time, we adjust our fees to better align with the value we provide. Some bookings require our platform to operate across different currencies. Starting April 1, 2024, for cross-currency bookings, the guest service fee will include an additional amount of up to 2% of the booking total before taxes. This will be applied when the currency the guest uses to pay differs from the currency that the Host set for their listing. See “Airbnb Service Fees” in the Help Center for further information. This change will apply to new bookings made on or after April 1, 2024.

Common Questions

Here are a few common questions that you may have about this process.

I created my Airbnb account before January 25, 2024. What will happen after March 28, 2024?

After March 28, 2024, all users who registered their Airbnb account before January 25, 2024 will be asked to review and agree to the updated Terms. You will have to agree to the updated Terms before you can continue to book stays, receive future bookings, or use your Host tools. If you disagree with the updated Terms, we'll give you information about your options for completing existing reservations and canceling your account. If you have any questions or encounter any difficulties during this process, please email [email protected] for assistance. Existing users will not be able to agree to the updated Terms earlier than March 28, 2024. Your continued use of the Airbnb Platform from March 28, 2024 will be subject to the new Privacy Policy.

I created my Airbnb account on or after January 25, 2024. Which Terms apply to me?

If you registered your Airbnb account on or after January 25, 2024, you already agreed to the updated Terms of Service, Payments Terms of Service, and other terms and policies. Also, your use of the Airbnb Platform is subject to the new Privacy Policy. The updated Terms apply to you and there is nothing more you need to do.

How do the updated Terms apply to my upcoming confirmed bookings?

The updated Terms will apply to all activities (including existing, confirmed bookings) on the Airbnb Platform from the time you agree to them. If you are an existing user and you do not agree to the new terms, the previous version of the Terms of Service, Payments Terms of Service, and Privacy Policy will continue to apply to bookings you confirmed before March 28, 2024. Regardless of whether you agree to the new Terms, your continued use of the Airbnb Platform from March 28, 2024 on will be subject to the updated Privacy Policy.

Until March 28, 2024, the existing versions of the Terms can be found at the Terms of Service Archive, Payments Terms of Service Archive, and Privacy Policy Archive pages.

We hope that you found the above information helpful. We've highlighted what we think are the most noteworthy changes, but you should also review the documents in full yourself.