If you booked a property that requires a card on file, you'll only be charged if the host submits a claim for damage that occurred during your stay. There's no pre-authorization hold on the credit card.
The host has 14 days after your stay to assess the property and submit a claim. Claims may also include charges for incidentals like excessive cleaning fees, returning forgotten items, or damage from undeclared pets and guests.
If a host submits a claim, we'll send you an email including a message from the host, a description of the damage, and the amount you’ll be charged. We'll apply the charge to your booking payment method on behalf of the host and send you a receipt via email.
Dispute a charge
If you don't agree with the charge, you can lodge a dispute by selecting Contact Us. We'll request additional documentation from both you and the host to verify the claim.
Accidental damage protection
If you purchased accidental damage protection, and the damage reported is covered under the policy, you can submit a claim with the policy provider to request reimbursem*nt for the resulting charge.
