FAQs
Sign in to https://payments.google.com with your Google Account.
- Find the payment method you are trying to use for the purchase.
- Click Edit.
- Check that the address listed matches the billing address of your card.
- If needed, update the address.
If your primary payment method becomes invalid or we can't charge your primary or backup payment method, we place your account in a grace period. If you don't fix your primary payment method during the grace period, at the beginning of the month following the payment failure, the account is suspended.
Where is billing in Google Admin? ›
Sign in to your Google Admin console. Sign in using your administrator account (does not end in @gmail.com). Payment accounts. Next to your subscription, click View invoices.
How does Google Workspace billing work? ›
Your billing plan
If your Annual/Fixed-Term Plan is billed monthly, you're charged each month for one month's portion of your annual charge. If you pay annually, you're charged for the full year at the end of the first month of your commitment term.
How do I enable billing in my Google Account? ›
Only the primary super administrator who created the account can set up billing.
- Sign in to your Google Admin console. ...
- In the Admin console, go to Menu Billing. ...
- At the top, click Start Paid Service or Set Up Billing.
- Follow the onscreen instructions to set up billing.
Contact Cloud Billing Support
- In the Google Cloud console, go to the Help and Support page. Open Help and Support.
- In the Category field, select Billing as the issue category.
- At the prompt, select Get billing support to access a dedicated billing support site, the Billing assistant.
Locked out of your Google account?
- Go to the Google sign-in page and click Need help? ...
- Click Find my account.
- Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I'm not a robot.
Reactivate a service suspended for unpaid invoices
- Sign in to the Google service with outstanding invoices. If you don't know which service has overdue invoices: Check the email that you received from Google Collections. ...
- Find the overdue invoice and pay it. Payment options are listed at the bottom of the invoice.
Common reasons for suspension include inconsistencies in business information, violation of Google's guidelines, or suspicious activities.
How does a Google Workspace account get suspended? ›
Automatically suspended by Google systems for being at risk. Temporarily restricted from using their Gmail account for exceeding account limits (Google Workspace only). Automatically suspended from Gmail for potential spam abuse (Google Workspace only).
Under "Google Play Apps,” click Manage. Under “How you get paid,” click Add payment method. Find the bank account that you added as your payment method for disbursem*nt. Click Verify.
How do I change my billing on Google Workspace? ›
To change the payment method for Google Workspace subscriptions:
- Sign in to Google Domains.
- Select your domain.
- Open the menu. .
- Click Email.
- Next to "Add or remove people from Google Workspace," click Manage subscription.
- Next to "Billing," click Update payment method.
To close an account:
- In the Google Cloud console, go to the Account management page. Go to Account management in the Cloud Billing console.
- At the prompt, choose the Cloud Billing account that you want to close. ...
- At the top of the page, click cancel Close billing account.
Go to your Admin console and restart setup
If you leave the billing setup window before finishing setup, you can go back and restart setup at any time—either during or after your free trial period. Completing billing setup after your trial expires automatically reactivates your service.
Does Google Workspace have invoicing? ›
You get a monthly invoice for your Google Workspace subscription in email, or you can get a copy at any time in your Google Admin console.
What happens if I don't pay for Google Workspace? ›
You will not be billed since you did not enter your payment information. Nothing to worry about. After 9 days the subscription will expire and will be automatically suspended. If you don't want to use Google Workspace with your domain in the future, no need to do anything.
How does billing work on Google? ›
Charging cycle
For self-serve Cloud Billing accounts, your Google Cloud costs are charged automatically in one of two ways: Monthly billing: Costs are charged on a regular monthly cycle. Threshold billing: Costs are charged when your account has accrued a specific amount.
What are billing accounts? ›
A billing account is a record used to show all billing information for a customer or subcustomer. A billing account contains billing-specific information, including billing schedule, default payment terms, bill-to address, and currency.
How do I add a billing address to Google? ›
Update card billing address
- Sign in to Payment methods.
- Find the card you want to update.
- Click Edit.
- Update your billing address info.
- Click Update.
Your card can get declined for many reasons: Mistake with the card number: Enter your card number again. Expired credit card: If your card isn't expired, make sure to enter the right date. Mistake with the security code: Double-check the code and enter it again.
Check to find if your payment method is up to date. If it is not, update it in the Payments centre, then try your purchase again. Make sure you have enough money in your account for the purchase. If you're still having issues, contact your bank to find if there's a problem with your account.
Why is Google Services charging my credit card? ›
Pending transactions
When you use a payment method through a Google service, during a purchase or with autofill on Chrome, you may find a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. This is a pending charge performed to verify that your card account is valid.
What's wrong with my Google Pay? ›
Clear the app cache, update the Google Pay app, and confirm your billing information matches. If issues persist, contact your bank to ensure they support Google Pay or consider using an alternative card.
